how-major-companies-have-migrated-to-a-work-at-home-model 
CSM Magazine
NOVEMBER 27, 2020
And that couldn’t be more true in 2020 where businesses have been forced to adapt to a remote working model. To be honest, working from home was probably a trend already on the table and something that would happen eventually. But the events of this year have made business leaders have to react.
BlueOcean
FEBRUARY 17, 2022
At a time when just about everything you can think of in terms of goods and materials seems to be experiencing a shortage and it feels like each week, new crises abound, companies simply can’t afford to run short of excellent customer care. Redundancy measures have changed over the last 24 months. But what about when crisis hits?
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BlueOcean
JUNE 10, 2021
Our social lives have shifted, our work environments have changed, and how we spend our money is also quite different. Today we look at how this last consideration applies to the way companies are investing in customer care. Where Are Companies Prioritizing Contact Center Investments?
Think Customers
APRIL 6, 2022
There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but companies also must keep their business needs top-of-mind and keep rising labor costs in check. Look at-home for the long term.
Think Customers
FEBRUARY 15, 2022
Even without a vaccine mandate, employers face major hurdles when it comes to luring workers back to in-person work. Even without a vaccine mandate, employers face major hurdles when it comes to luring workers back to in-person work. Look at-home for the long term. So, now what? That’s where TTEC’s Retain 2.0
Talkdesk
MARCH 24, 2021
Insurers need to redesign business models to build their own digital transformation success story. Digital transformation has been top of mind in the insurance industry for quite some time now, but recent events have forced insurers to develop new ways of delivering value. How to address the challenges of digital transformation.
Currency Alliance
DECEMBER 4, 2023
To consider a loyalty topic to be a ‘trend’, it needs to be on the roadmap during 2024 for at least 25% of leading loyalty programs and on the radar for at least 50% of companies. That was also a theme last year – but as we discuss in this article, two things have changed. You can skip down to those recommendations here.
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