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How Major Companies Have Migrated to a Work-at-Home Model

CSM Magazine

And that couldn’t be more true in 2020 where businesses have been forced to adapt to a remote working model. To be honest, working from home was probably a trend already on the table and something that would happen eventually. But the events of this year have made business leaders have to react.

Company 52
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Flat Customer Care Budget? Outsourcing May Be the Answer

BlueOcean

Our social lives have shifted, our work environments have changed, and how we spend our money is also quite different. Today we look at how this last consideration applies to the way companies are investing in customer care. Where Are Companies Prioritizing Contact Center Investments?

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How to keep and engage your top talent (even if they don’t want to come back to the office)

Think Customers

There’s no question: communications and media companies face a unique set of challenges. Employees increasingly want flexible work environments that include remote or hybrid options, but companies also must keep their business needs top-of-mind and keep rising labor costs in check. Look at-home for the long term.

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Worried about retaining employees? Embrace a home-based approach

Think Customers

Even without a vaccine mandate, employers face major hurdles when it comes to luring workers back to in-person work. Even without a vaccine mandate, employers face major hurdles when it comes to luring workers back to in-person work. Look at-home for the long term. So, now what? That’s where TTEC’s Retain 2.0

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Digital transformation in insurance: 4 tips for delivering instant policyholder service

Talkdesk

Insurers need to redesign business models to build their own digital transformation success story. Digital transformation has been top of mind in the insurance industry for quite some time now, but recent events have forced insurers to develop new ways of delivering value. How to address the challenges of digital transformation.

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Recovering the manufacturing supply chain

PK

Struggling to get their products to market, companies are dealing with shutdowns, stay at home policies, and concerns over the health and welfare of their workforce. While we’ll likely continue to see negative impacts for the near term, manufacturing companies can take immediate steps to protect themselves from the fallout.

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Why software is key to 5G

PK

We hear that major carriers are rolling out 5G in select locations across the country and that most carriers plan to have operational 5G networks within the next several years. The answer lies in how carriers are anticipating the scale at which 5G will change their operations, and how they’re preparing to implement 5G.