Lumoa

FEBRUARY 6, 2024

Lumoa Product News for January 2024 Hey everyone! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! GPT Summaries Improvements The AI that we use to create GPT summaries has been refined and improved, thanks to your feedback! Let’s get started!

Knowledge Base 208

Knowledge Base Feedback Customer Voice Training 208

Zonka Feedback

DECEMBER 1, 2022

Product Feedback is a crucial element of business and one of the key drivers of the success of a product. It is the way to get what’s inside your users’ minds and know what they exactly think about your product.

Feedback 52

Feedback Strategy Management 52

Zonka Feedback

JUNE 23, 2023

Take action on Customer Feedback collected for your SaaS Product to enhance customer satisfaction. Find out how you can effectively Close the Feedback Loop and Improve your SaaS Product. Ignoring Customer Feedback is as detrimental as not collecting it at all.

Feedback 52

Feedback Customer Satisfaction Customers Management 52

Comm100

APRIL 2, 2024

The scores provide a snapshot of how satisfied your customers are with your products or services, indicating areas of success and those needing improvement. CSAT measures customer satisfaction with a product, service, or a specific interaction.

Strategy 224

Strategy How To Wait Times Customer Satisfaction 224

Zonka Feedback

JULY 20, 2023

Collecting product feedback is important but closing the product feedback loop can help you resolve user issues, enhance user experience, and delight them. Gathering feedback is crucial to understand your product users’ insights, their pain points, and what they feel about their experience with your product.

Feedback 40

Feedback User Experience Customer Experience Customers 40

Lumoa

APRIL 14, 2023

Lumoa Product News for March 2023 ???? Generate a URL that will invite your teammates to Lumoa for you Paste that URL anywhere, such as into Slack, Teams, or an email Watch as new people join and get excited about your customers feedback Using this new feature is quite simple. Arrow sign for Topic Impacts – added to this guide.

Knowledge Base 208

Knowledge Base Touchpoint Survey Feedback 208

InMoment XI

JUNE 27, 2023

The power of listening to your customers transcends beyond just collecting feedback; it serves as a strategic compass, guiding your decision-making, shaping your product development, and, most importantly, building strong, lasting customer relationships. Why Are Voice of the Customer Surveys So Important?

Survey 390

Survey Customer Satisfaction Touchpoint Feedback 390

Lumoa

NOVEMBER 3, 2022

Lumoa Product News for November 2022 Conversational Analytics now ignores “junk” Did you know you can put entire conversations into Lumoa, such as those that happen in support emails, chat threads, or phone calls? Events marked “Done” now highlighted on Impact page! and we can migrate your old account to a new one.

Analytics 208

Analytics Knowledge Base Analysis Feedback 208

Lumoa

JANUARY 15, 2024

When customers shop in physical stores, they might have several questions about a product: Is it available in a different size? Ultimately, the aim is to enhance the customer experience (CX), answer queries offer additional support, and guide them through their journey towards making a purchasing decision. What’s the warranty?

Customer Experience 208

Customer Experience Chatbots How To Net Promoter Score 208

Lumoa

JULY 17, 2022

Lumoa Product News for July 2022 We now offer feedback translation to German! By default, when a feedback gets summited to Lumoa, we translate it into English, then look at it’s sentiment, etc. Now, we can have ANY feedback be translated to German and the analysis done on the German version of the comment.

Case Study 208

Case Study Hotels Knowledge Base Study 208

Experience Investigators by 360Connext

SEPTEMBER 5, 2023

Here’s your training guide. If you haven’t figured out what your products and services actually DO for your customers, then you need to start there. This mission isn’t about the basics and doesn’t focus on products. Think of customer feedback as collaboration. Short answer: It’s a marathon and not a sprint. We got you.

Customer Centricity 271

Customer Centricity Customer Journeys Connections Feedback 271

Experience Investigators by 360Connext

APRIL 23, 2024

If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey. Often, CRM systems are the tools used to track important customer data and feedback metrics.) However, feedback alone cannot direct a strategy. Consider this a rallying cry!

ROI 143

ROI CEM Net Promoter Score Customer Experience 143

Retently

MARCH 5, 2024

Acknowledging your customers with a “Thank you for your feedback” is more than good manners; it’s crucial for building lasting relationships. This article will also explore 25 ways to say “Thank you for your feedback”, each designed to improve customer relations and foster a positive business image.

Feedback 155

Feedback Effort Score Social Media Customer Satisfaction 155

Experience Investigators by 360Connext

NOVEMBER 7, 2023

Customers need to gain a clear value from your product or service, believe your brand is an authority in your space, and trust you with their time, money, and data. But first and foremost: even the best customer retention strategy won’t save a bad product. Is your product easy to use and navigate?

Customer Retention 271

Customer Retention Loyalty Loyalty Programs Social Media 271

ChurnZero

APRIL 1, 2024

Onboarding needs to be seen as more than just getting your new customers familiar with the products or services they bought recently. The human element is key to effective onboarding, especially for more complex products and services. AI can help create informative guides, video tutorials, and FAQs for customers. Find out more.

Customer Journeys 76

Customer Journeys Strategy Analysis Tips 76

Retently

MAY 26, 2023

Since NPS® gives you both a quantitative score and real, qualitative feedback , acting on the advice and information you receive from customers is a quick, simple and straightforward process. Sending out a new survey every six months helps you strike a good balance that keeps feedback fresh and relevant without taking a toll on customers.

Net Promoter Score 146

Net Promoter Score Consulting NPS Customer Success 146

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. In this guide, we outline what survey fatigue is, what causes it, and how to avoid it so you can make the most of your feedback program.

Survey 81

Survey How To Feedback Tips 81

Retently

APRIL 5, 2024

Today’s consumers might browse products online before purchasing in-store or use their smartphones to compare prices while shopping at a physical location. It includes every touchpoint a customer has with the retailer, whether it’s walking into a store, speaking to customer representative or unwrapping the product at home.

Retail 78

Retail Engagement Strategy Customer Experience 78

Retently

OCTOBER 26, 2023

One of the biggest benefits of Net Promoter Score® is that it gives you timely, relevant customer feedback when you need it most. With this feedback, you can make changes and improvements to your product or service. But when does feedback start to lose its relevance? Also, should you let it affect your Net Promoter Score?

Net Promoter Score 148

Net Promoter Score NPS Feedback Survey 148

ECXO

APRIL 18, 2024

Though TechEase was renowned for its innovative products, it was infamous for its lack of customer-centric culture. And has always focused on the products they could develop instead of the customers really needed. The product development team, once indifferent to customer feedback, started to pay more attention to it.

Customer Experience 101

Customer Experience Customer Centricity Chief Customer Officer Culture 101

2020 Research

AUGUST 21, 2023

To make confident business decisions, it is imperative for organizations to understand how and why people use their products in their day-to-day lives. While In-Home Usage Tests (IHUTs) are critical to successful product development, they can oftentimes be complex, lengthy, and expensive.

Consulting 98

Consulting Video Feedback Analysis 98

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Key Takeaways In-app NPS surveys are essential tools for gathering real-time customer feedback , improving satisfaction, loyalty, and engagement, and providing actionable insights for product development in digital-centric companies.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

CSM Magazine

MARCH 26, 2024

But developers are instrumental in shaping customer experiences that can make or break the success of a SaaS product. In this guide, we’ll explore strategies that SaaS developers can implement to enhance customer satisfaction and forge lasting relationships with their user base.

Customer Experience 52

Customer Experience Guidelines Analytics Software 52

SurveySparrow

APRIL 15, 2024

While those services still play a crucial role, the spotlight has now shifted towards SaaS products. Product analytics tools! We have researched and compiled a list of nine best product analytics tools, discussing their features, limitations, pricing, and more. Take a look at SurveySparrow’s product evaluation template.

Analytics 52

Analytics Tools Analysis User Experience 52

SurveySensum

APRIL 1, 2024

Through strategic efforts that range from forming authentic connections with clients to aligning products with consumer values, startups can position themselves as credible alternatives to the tried-and-tested giants of their industries. When it comes to consistency in product and service delivery, establishing clear standards is key.

Brands 52

Brands Case Study Social Media Feedback 52

SurveySparrow

APRIL 23, 2024

In this comprehensive guide, we will be diving deep into the art form that is a great video storyboard, from the benefits to how you can create one for your videos. What is storyboard A storyboard is like the blueprint of your video project that helps you plan and organize your shots pre-production or before filming begins.

Video 52

Video How To Roadmap Software 52

delighted

FEBRUARY 26, 2024

Brands send NPS email surveys after a purchase or interaction to collect customer feedback when the experience (and email) is still fresh in the customer’s mind. Sending a successful NPS email survey is easy when you have the right tools and feedback strategies in mind. How did we do?

NPS 98

NPS Examples Tips Survey 98

SurveySparrow

MARCH 19, 2024

In-app feedback. By acquiring user feedback from your app, you will get more actionable insights into how you can improve your mobile experience. What in-app feedback is, it’s importance, how to collect feedback, and more. What Is In-App Feedback? Why Collect In-App User Feedback? How can you do that?

Feedback 52

Feedback Tools Survey Tips 52

Gainsight

FEBRUARY 26, 2024

Well-defined customer touchpoints are the foundation of a strong digital experience with your product. Today’s customers expect a seamless omnichannel experience as they move from onboarding to product adoption to renewal—and it’s critical to lead them to value quickly to ensure your product becomes sticky along the way.

How To 52

How To NPS Effort Score Touchpoint 52

Help Scout

AUGUST 22, 2023

An introductory guide on how to collect user feedback: tools to use, questions to ask, and how to use feedback to build your product. Read the full article

Feedback 75

Feedback Tools How To 75

BirdEye

NOVEMBER 9, 2023

It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. These platforms handle feedback, connect with customers, enhance services, and guide your company to success. Insurance review sites collect customer feedback to shape your business’s narrative.

Insurance 111

Insurance Financial Feedback Consumers 111

BirdEye

NOVEMBER 27, 2023

Implement feedback loops for continuous improvement 13. Learning opportunities : Feedback from difficult situations guides business improvements. Below is a complete guide to help you pinpoint the types of customers you’re dealing with. Demonstrate patience throughout interactions 9.

Examples 110

Examples Tips How To Social Media 110

SurveySensum

APRIL 16, 2024

From product managers and designers to developers and quality assurance testers, it involves cross-functional collaboration and clear communication to create great products that customers love. On the other hand, many software teams face difficulties in creating a productive teamwork environment. The result?

Software 52

Software Social Media Feedback Communication 52

PeopleMetrics

MARCH 25, 2022

They can help you better guide your customer experience strategy , prepare for product launches, learn more about your audience—essentially any goal or initiative that would benefit from direct customer insight. This approach requires less commitment from busy members and can yield extremely helpful continuous feedback.

Roadmap 118

Roadmap Feedback B2B Survey 118

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62

Thematic

APRIL 17, 2024

We've put together this essential guide to analyzing customer experience data, to help you drive better business decisions and improve revenue. By analyzing customer feedback, you can identify potential issues and address them proactively before they snowball into widespread dissatisfaction and damage your reputation.

Analytics 62

Analytics Customer Experience Analysis Effort Score 62