Customer Bliss

SEPTEMBER 4, 2019

In this week’s Daily Dose video, I share a short video inspired by the lessons of my most recent book, Would You Do That To Your Mother. . The following is a lightly edited transcript of the video below. “Thank you for watching this video. With the ubiquity of mobile devices, instantaneous surveys are on the rise.

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Survey Video Feedback Engagement 210

InMoment XI

MAY 3, 2022

So how do you collect the most valuable feedback from your customers? For example, many insurance CX programs survey with metric-based questions and get consistently high scores from customers. But what they’re not receiving is actionable feedback to improve further. Tip #2: Are Traditional Surveys Really Your Best Bet?

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Insurance Tips Data Return on Investment 493

InMoment XI

DECEMBER 22, 2022

If your brand isn’t capturing customer feedback, unfortunately it won’t know how to improve—this is where the voice of customer (or “VoC”) comes in. What used to be limited to sending out surveys through direct feedback, the industry has evolved to include indirect and inferred customer data sources as well.

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Voice of Customer Examples Strategy Net Promoter Score 558

delighted

MAY 11, 2023

You’re likely familiar with 5-star surveys. Whether you’ve seen them on an email survey or at the bottom of a help center article, 5-star surveys are universally recognized. They keep feedback collection as simple as possible by asking customers to rate your product or service on a scale of 1 to 5 stars.

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Survey Video Self Service Feedback 52

SurveyGizmo

APRIL 1, 2020

Getting valuable feedback requires collecting a variety of information and distilling that information into meaningful metrics. Still, you may miss important feedback that would easily be discovered with face-to-face interactions. Still, you may miss important feedback that would easily be discovered with face-to-face interactions.

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Feedback Video Metrics Analysis 94

InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. It encompasses a wide array of data types, such as text, audio, images, and video content, making it difficult to analyze using conventional methods.

Analytics 488

Analytics Customer Insights Data Social Media 488

GetFeedback

APRIL 3, 2019

How does feedback play a role at YETI? Feedback is very important and luckily we have GetFeedback! Feedback is our lightning rod to address issues and it’s also our north star to be able to prioritize our projects, processes, and improvements. Our first use case is our service experience survey.

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Feedback Omni-Channel Self Service Analytics 220

Retently

MARCH 14, 2023

In today’s fast-paced business environment, customer feedback has become an invaluable resource for brands striving to stay ahead of the curve. Product reviews and Net Promoter Score (NPS) surveys are commonly used to measure customer experience and collect zero-party data. Quite a difference, wouldn’t you say?

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NPS Comparison Survey Net Promoter Score 146

SurveySparrow

MARCH 12, 2024

Today, we’re diving into the world of website feedback tools. That’s where website feedback tools come into play, and yes, they do play a crucial role. The sheer volume of user feedback platforms can make your head spin. If you are looking for a list of website feedback tools, here you have it. Guess what?

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Tools Feedback Analysis Analytics 52

SurveyGizmo

DECEMBER 2, 2020

LOUISVILLE, COLORADO, DECEMBER 2, 2020 — Alchemer, one of the world’s leading customer experience (CX) and voice-of-the-customer (VoC) platform providers, today announced a partnership with video survey software specialists, Voxpopme. About Alchemer.

Video 52

Video Feedback Customer Centricity NPS 52

delighted

APRIL 27, 2021

For many product managers, customer feedback is the key to making a product successful. This is why carefully structuring and selecting the product survey questions you ask your customers is so important. Product survey best practices. These surveys should be carefully crafted without any leading questions.

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Feedback Survey Management Net Promoter Score 98

SurveySensum

DECEMBER 8, 2023

This extends to how you engage with them visually and emotionally In this case, creating customer-centric videos is an essential strategy for modern businesses. But, now, a question that’s on everyone’s lips is: “How do you even create customer-centric videos?” What is a Customer-Centric Video?

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Customer Centricity Video Feedback Customers 59

ShepHyken

MARCH 6, 2023

Top Takeaways: Human-centric CX design is all about communicating with customers, and this goes beyond a one-off survey. Anytime you digitize an experience or introduce new technology, ensure you have the basic tools your customers need to easily find what they need, like a good knowledge base on your website, FAQs, or video tutorials.

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Feedback Company Knowledge Base Contact Center 126

ShepHyken

NOVEMBER 24, 2021

To what extent will a company go to try to get customer feedback ? Is it an incentive to fill out a survey? At the end of a project with a customer, she sends an email requesting the customer take a short survey. So, what constitutes a bribe to get feedback? You want feedback. Is it a simple email request?

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Feedback Survey Customer Service Training Video 82

SurveySensum

FEBRUARY 28, 2024

Do you crave honest feedback in your employee surveys? Anonymous surveys are the answer! They allow employees to share their thoughts openly and honestly without fear of repercussions, leading to more accurate insights and actionable feedback for improving the employee experience. What is an Anonymous Feedback Tool?

Tools 52

Tools Feedback Analysis Survey 52

Qualtrics

MARCH 25, 2021

Authentic feedback, dare I say spoken from the heart, can be gathered through video feedback from customers. adult population owning smartphones , getting video feedback is easier than ever. Video surveys aren’t new in market research. What is a video survey? With 81 percent of the U.S.

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Video Survey Airlines Feedback 49

GetFeedback

FEBRUARY 4, 2019

You’ve completed your live chat survey implementation and now you’re receiving valuable live chat survey data. You want to put this feedback to good use, but you’re not sure where to begin. In this article, I’ll be sharing some of the ways we’re using post-chat survey feedback to better our customer experience. .

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Survey Data Effort Score Feedback 186

SurveySparrow

MARCH 24, 2024

In the fast-paced world of business, customer feedback plays a vital role in shaping and improving products, services, and overall customer experience. To effectively gather and utilize customer feedback, companies rely on specialized tools and platforms.

Tools 52

Tools Feedback Multi-Channel Analysis 52

AskNicely

JULY 19, 2017

Cat videos. Cat videos. The online survey. The online survey is killing cats and kittens left, right and center, and threatening the structural integrity of the online environment. How about surveys? What’s more, surveys don’t tend to be very intuitive, responsive, or active in any way.

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Survey Net Promoter Score Feedback Video 150

InMoment XI

JULY 13, 2022

Let’s say you’ve surveyed 100 people. Determining your NPS is important, of course, but analyzing the open-ended responses to the follow-up question is what will help you understand the “why” behind your score and make NPS feedback actionable. Even if you can’t meet their needs, it is important that their feedback be acknowledged.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

SurveySensum

OCTOBER 17, 2023

And for this, they are required to understand the importance of gathering and analyzing customer feedback. This is why, in this blog, we will explore the top 15 customer feedback tools for NBFCs that you can use for your business to collect customer feedback and gauge customer loyalty and satisfaction.

Feedback 52

Feedback Tools Management Knowledge Base 52

PeopleMetrics

APRIL 15, 2021

Voice of Customer (VoC) programs use two types of surveys to gather customer feedback: relationship surveys and transactional surveys. Download the chart from this video. ? ? ?. Read our CEO's book Listen or Die: 40 Lessons That Turn Customer Feedback Into Gold" [link]. The best VoC programs use both.

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Survey Net Promoter Score Voice of Customer Measurement 118

SurveySensum

MARCH 19, 2024

Did you know that asking the right questions can make all the difference in gathering meaningful feedback? Picture this : You receive a CSAT survey after your recent purchase at a clothing brand. The survey had only 5 questions but all of them were open-ended questions, I mean who has the time for that?

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Survey Net Promoter Score Effort Score Feedback 52

SurveySparrow

DECEMBER 22, 2023

But somehow, it ended up in a brainstorming session listing several creative ways to truly understand what our customers think and feel (other than surveys, obviously!) If you’re open to it, how about I share some ideas on ‘how to measure customer satisfaction without surveys’? You can create surveys effortlessly.

Customer Satisfaction 52

Customer Satisfaction Measurement Survey Net Promoter Score 52

Lumoa

OCTOBER 14, 2021

Take control of your digital customer experience By integrating Giosg with Lumoa you have an easy way to trigger surveys directly in your digital channels while Lumoa turns the feedback into actionable insights. Video Transcript My name is johanna and I work at Lumoa! And then start asking for feedback.

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Measurement Survey Video Groups 208

Zonka Feedback

OCTOBER 1, 2022

Collecting regular Product Feedback and making product developments and improvements accordingly can help you attain business growth and develop world-class products. Why Improve your Product with Product Feedback? 4 Steps to Product Improvement through Product Feedback. Step 1: Collect and Embrace Feedback.

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Feedback Knowledge Base Social Media Roadmap 96

GetFeedback

MAY 17, 2019

Survey emails are one of the best ways to get customer information straight from the source. In this article, we cover 5 ways to improve your survey emails. The very first obstacle to overcome with an email survey is getting the email opened in the first place. PRO TIP: Be sure your survey is optimized for mobile.

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Survey How To Tips Measurement 186

Feedbackly

OCTOBER 20, 2022

Both platforms allow users to create and distribute customized online surveys and analyze the data for better decision-making. With multi-channel survey distribution, visual survey customization, and offline data gathering, these platforms offer users a streamlined service to manage feedback collection. Functionality.

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Feedback Software Multi-Channel NPS 75

SurveySparrow

JUNE 13, 2023

It’s also a total game-changer for organizations who want to conduct surveys. So in this blog post, we will guide you through the process of setting up and running a WhatsApp survey. Getting Started: Setting Up Your WhatsApp Survey Feature Step 1: Log in to your SurveySparrow account and go to your account settings.

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Survey How To Tips Guidelines 52

SurveySensum

FEBRUARY 1, 2024

Ever wondered which businesses need feedback to make their products better? – Well, all of them. When customers give direct and honest feedback, it helps a lot in making products better. But the real magic happens when we turn this product feedback into practical steps for innovation. Let’s see how we can do that.

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Innovation Feedback Multi-Channel Social Media 52

SurveySparrow

JANUARY 24, 2022

Your website is a great place to gather feedback from your customers or users. That’s why we’ve put together this list of the best website feedback survey questions you can ask to gather all kinds of feedback on your website, product, competition, content, and more. Website survey questions for eCommerce.

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Feedback Survey Effort Score Ecommerce 52

SurveySensum

NOVEMBER 15, 2023

So, you launched a product feedback survey to identify pain points and improve your product. After gathering and analyzing your survey data, with the help of a robust product feedback platform, you realized that users are leaving because your tool doesn’t provide real-time team collaboration. Ouch, right? Yes, there is!

Examples 52

Examples Feedback Brands User Experience 52

SurveySparrow

JANUARY 23, 2024

Have you ever wondered about what student surveys do? I’d say they capture honest student feedback. Now, how do we ensure that the feedback is genuine? You need to ask the right student survey questions! Let’s start with… What is a Student Survey? What you get from it is nuanced feedback.

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Survey Course Tips Feedback 52

SurveyGizmo

APRIL 19, 2021

And once you get them to take your survey, you can’t ask them to write an essay on their phones. That’s exactly why Alchemer offers SMS Survey Distribution and Video Feedback Questions. In short, SMS Survey Distribution lets you message people on their phones, which dramatically improves response rates.

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Survey Video Analysis Feedback 73

2020 Research

JANUARY 24, 2024

In this Article The Power of QualLink Get the Full Picture with External Survey Link Understanding the “Why” and the “What” When to Utilize QualLink and External Survey Link Hybrid Research, Simplified In today’s rapidly evolving business landscape, understanding consumer preferences and motivations is essential for success.

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Survey Connections Consumers Video 59

SurveySensum

JANUARY 17, 2024

Did you know on average, only 33% of people finish those feedback surveys you get after shopping or using a service? After working with many businesses across different industries, this fact got me thinking: Why isn’t having a good survey enough? By simplifying surveys and making them concise and relevant.

Customer Satisfaction 52

Customer Satisfaction Survey Feedback Groups 52

ProProfs Chat

DECEMBER 6, 2019

Giving feedback at that time can feel like a task sometimes, especially when you are in a hurry to start/end your day. But it is this simple feedback that is helping Uber and other ridesharing companies keep only the best drivers on the road. Evolution of Customer Feedback. Customer feedback is not a new trend.

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Feedback Survey How To Net Promoter Score 82