12 Es Impacting Employee Experience
CX Journey
JANUARY 15, 2016
Basically, the experience is impacted by all the Es I'll share; I'm sure there are a few other factors, as well. Does he have the tools, resources, attitude, background, common sense, and motivation to do the job and to get the job done? And how he feels and what he thinks about those interactions. The other critical E is the employer.
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