Customer Guru

MARCH 7, 2018

BookMyShow is India’s largest entertainment ticketing portal today, launched in Aug 2007 as India’s first ticketing aggregator. Its primary focus has always been delivering the very best entertainment experience to its dedicated customers. About BookMyShow.

Customer Engagement 62

Customer Engagement Net Promoter Score Entertainment Engagement 62

SurveySparrow

MARCH 29, 2020

If there’s any loyalty metric that has become insanely popular over the years, then it is definitely the Net promoter Score. And these were our two methods to find out the reliability of your score. Are you done with your net promoter score calculation yet? Compare Your Scores Geographically.

NPS 59

NPS Net Promoter Score Effort Score Entertainment 59

Beyond Philosophy

JUNE 25, 2020

They are certainly the most critical element of your customer loyalty. So, in other words, you need to get something from it, whether that’s gaining growth or improving Net Promoter Score® or customer satisfaction or anything else. Rule #3: Map your customers’ fishing nets.

Management 188

Management Insurance Net Promoter Score Connections 188

Michel Falcon Experience

APRIL 23, 2019

I spend a few hours a week studying other companies and use their stories as motivation to constantly strive to be better than we are today (as of writing this blog post our Net Promoter Score is 79). The Hampton Inn team member could have easily excused himself from being able to entertain Colin because he was too busy.

Company 95

Company Customer Experience Customer Service Net Promoter Score 95

C Space

FEBRUARY 12, 2020

We simply tap into services to really meet our needs, whether those needs are we want some entertainment, we want to do some work, or we want to get from point A to point B. They’re not really after a movie; they want entertainment. Decoding a Viable Metric for Measuring Customer Loyalty in Travel. It starts with the customer.

Customer Centricity 52

Customer Centricity Net Promoter Score Entertainment Banking 52

Retently

OCTOBER 18, 2022

They now have access to Amazon Prime TV entertainment content, and even priority booking for tickets to shows and concerts. That’s because the company focuses on better long-term experiences and loyalty rather than short-term success, no matter the investment. Not only do subscribers receive their goods quicker (and for free).

NPS 88

NPS Self Service Ecommerce Effort Score 88

SurveySparrow

JULY 3, 2021

But the battle for sales, brand loyalty, and customer retention in 2021 and beyond will be won by businesses that take customer experience seriously and execute strategies that audiences connect with. According to Gartner, customer experience drives over 60% of brand loyalty, more than price and product combined.

Brands 59

Brands Customer Experience Customer Journeys Social Media 59

delighted

AUGUST 2, 2019

On the other hand, reputation marketing focuses on leveraging positive reviews, testimonials, and brand advocates to drive new business and customer loyalty. Here are 3 customer experience survey types to get started: Net Promoter Score surveys : Measures customer loyalty and willingness to recommend your business to others.

Feedback 47

Feedback Marketing Net Promoter Score Effort Score 47

ChurnZero

OCTOBER 6, 2020

Aligning client and vendor goals to create mutually beneficial outcomes can make a big splash – not just on customer loyalty and happiness, but also your bottom line. Not only has the team experienced sharp increases in Net Promoter Score® (NPS) , but customers are more engaged than ever.

Net Promoter Score 40

Net Promoter Score Banking Innovation Video 40

Qualtrics

JULY 23, 2019

Fred Reichheld – Reichheld is a Bain Fellow, an author and speaker on loyalty, and creator of the Net Promoter Score , a common metric used to measure customer loyalty. Revised and Expanded Edition): How Net Promoter Companies Thrive in a Customer-Driven World , and the founder of Bain’s Loyalty practice.

Marketing 32

Marketing Handbook Net Promoter Score Entertainment 32

Qualtrics

FEBRUARY 16, 2021

Whether it’s to satisfy a millennial’s native use of technology during their stay, to offer better efficiencies of service or a seamless entertainment service during a guest’s stay, technology is a key part of the hotel experience. Technology is improving the guest digital experience. Wi-Fi isn’t enough. Take fast-food brand Burger King.

Guest Experience 49

Guest Experience Trends Tips Hotels 49

Doing CX Right

JULY 24, 2019

Is “Net Promoter Score,” otherwise known as “NPS,” a good measurement of customer satisfaction. However, others debate the validity and usefulness of Net Promoter Score, saying that “the science behind NPS is bad, and it’s been oversold.”. Many customer experience (CX) experts say yes.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

PeopleMetrics

MARCH 13, 2015

In our research into customer-centric culture , we''ve uncovered one cultural dimension that supports Employee Engagement and customer Net Promoter Scores more than any other. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons. Like their efforts aren''t talked about.

Communication 48

Communication Customer Experience Net Promoter Score Customer Centricity 48

Alida

SEPTEMBER 22, 2016

Authentic companies inspire loyalty,” said Scott Miller, CEO of Vision Critical, in his opening keynote. Super important point – authenticity drives loyalty #vcsummit. How an energy utility boosted its Net Promoter Score by plugging into customer intelligence [customer story and video] .

Innovation 100

Innovation Marketing Social Media Healthcare 100

SurveySensum

JULY 14, 2020

He is an author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution, Amaze Every Customer Every Time, Be Amazing or Go Home, and The Convenience Revolution and a creator of a customer service training program, Customer Focus , aiming to help clients build a customer service culture and loyalty mindset.

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

SurveySparrow

SEPTEMBER 21, 2020

NPS (Net Promoter Score) Surveys. Popular brands like BuzzFeed use entertaining online surveys in a quiz format to understand their audience. Well, surveys are one of the most crucial strategies to improve customer loyalty. Customer Satisfaction Surveys. Marketing and Product Surveys. Event Surveys.

ROI 45

ROI Survey Return on Investment Social Media 45

SurveySparrow

JANUARY 24, 2020

Net Promoter Score is an indicator of customer experience and a predictor of business growth. 6 NPS benchmarks: You should know that NPS scores across industries are different. A telecom company would have a terrible score when compared with a company in the online entertainment industry. What is NPS?

NPS 52

NPS Survey Net Promoter Score Feedback 52

Chattermill

JUNE 25, 2019

In the entertainment industry, Spotify and Netflix have been ingenious with their use of customer data to create personalised experiences and have made the customer’s experience a cornerstone of their strategy. This type of personalization not only increases customer satisfaction but also drives loyalty and repetitive purchases.

Customer Experience 45

Customer Experience Customer Centricity Effort Score ROI 45

Experience Matters

APRIL 7, 2015

They make them feel valued, inspire their loyalty, and earn their business. It empowers customer champions, informs successful marketing activities, drives process and product improvements, and ultimately improves customer loyalty and the bottom line. The result: happy, loyal customers. For more information, visit www.clarabridge.com.

Groups 120

Groups Multi-Channel Omni-Channel CEM 120

CSM Magazine

MAY 19, 2023

They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.

Customer Journeys 52

Customer Journeys Customer Experience Net Promoter Score Effort Score 52

Michel Falcon Experience

FEBRUARY 11, 2019

That’s the furthest thing away from delivering a personalized experience, which gets away from earning true loyalty. How can we design so that we remove pain points from our customer journey because these pain points are harming your customer loyalty. The outcome of that is loyalty. Creating loyalty?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60

Michel Falcon Experience

MARCH 12, 2019

I’m going to give you a lot of entertainment and engagement, but a lot of education as well too. So I went ahead and Got Junk, we launched Net Promoter Score program complaint resolution systems, built customer centered training material for thousands of employees, and many other good things. And guess what?

Culture 12

Culture Employee Engagement Company Engagement 12

Beyond Philosophy

JUNE 20, 2015

The company needs to understand the benefits, and overall perceived value, customers seek in the entertainment experience. This is of special concern in competing with providers who provide substantial content for a much lower price. This involves looking deeper into the emotional components of value delivery, as well as the functional.

B2C 60

B2C B2B Metrics Analysis 60

C Space

OCTOBER 1, 2018

I know my Net Promoter Score matters; I just don’t know how to change it ” is something we hear from clients a lot. It was exactly these questions that we were asked to tackle for an out-of-home entertainment company just last year. Getting into consumers’ mindset: five emotional cues that drive sales and loyalty.

Customer Experience 74

Customer Experience Net Promoter Score Effort Score Entertainment 74