Thematic

APRIL 17, 2019

I happened to try a design thinking workshop and I remember thinking to myself, “This is what I should be doing!”. Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap?

Roadmap 63

Roadmap Analysis Data Company 63

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

Lithium

SEPTEMBER 6, 2019

Customer engagement often feels overwhelming. Customer engagement teams are awash with people, content, and competing objectives. The Community Roundtable’s State of Community Management 2019 found that 70% of programs do not even have an approved roadmap and 76% cannot measure their strategy.

Customer Engagement 40

Customer Engagement Engagement Roadmap Connections 40

One Millimeter Mindset

JULY 3, 2018

Enjoy these top 5 collaborative workforce innovation and engagement picks from readers. Focus on developing a workplace innovation roadmap for your members’ organizations, as well! Start moving one millimeter forward, towards Collaborative Workplace Innovation and Engagement, today! What are you waiting for? Contact me.

Innovation 44

Innovation Engagement Roadmap Customer Retention 44

Totango

DECEMBER 28, 2021

They encompass how you manage your customer success team as well as how you interact with customers and incorporate customer data into your renewal process and product roadmap. These can be delivered through formats such as seminars, workshops, certification programs and degree programs. Invest in Your Customer Success Team.

Strategy 95

Strategy Net Promoter Score How To Roadmap 95

Kustomer

MARCH 30, 2021

We mix engaging video, best practices and activities to make the most of your time with us. We’re also excited to explore in-person workshops and custom training options later this year. Admins can submit and upvote training requests directly in Kustomer so we know how to best prioritize our roadmap.

Training 98

Training Roadmap Course CRM 98

Avaya

AUGUST 2, 2017

In our experience, the reason for this is because an initial business discovery process was not sufficiently performed to put a strategic execution roadmap in place. English explained how enterprises can bridge a digital gap by engaging in a Discovery Workshop.

Roadmap 63

Roadmap eBook Exercises Strategy 63

SurveySparrow

AUGUST 30, 2023

Empathy in Action: How to Deliver Great Customer Experiences At Scale Authors: Tony Bates and Dr. Natalie Petouhoff Empathy in Action isn’t your typical book; it’s a roadmap to mastering the magic of empathy in the realm of customer experiences. But this book isn’t just about theory; it’s a roadmap to transformation.

Customer Experience 52

Customer Experience Roadmap Case Study Loyalty 52

Avaya

JUNE 9, 2017

” Well, we’d like to put a new-age spin on this: “If an organization implements a digital transformation plan without a strategic roadmap, does it have an impact?”. In this webinar, English doubled down on: Gaining an understanding of what discovery engagement is and why it’s critical to organizational success. In the webinar.

Roadmap 41

Roadmap Exercises Strategy Customer Engagement 41

Centercode

APRIL 15, 2020

Ted, which stands for “tester engagement director,” offers a prescriptive approach to engagement management using machine learning and automation based on industry best practices. Autodesk’s Chris Mitchell on the Best Engagement Tool You Never Knew You Had. 5 Tips for Better Tester Engagement.

Conference 69

Conference Tips Roadmap Culture 69

Customer Alignment

MARCH 2, 2018

Establish the blueprint in a collaborative hands-on workshop (series of workshops) and ensure that it is linked to the overall business strategy. Day 61-90: EXECUTE a roadmap which breaks down how and when you will get to the blueprint Establish and agree the high-level work streams with the wider working team.

Chief Customer Officer 99

Chief Customer Officer Customer Journeys Customer Experience Roadmap 99

One Millimeter Mindset

OCTOBER 15, 2018

This connection signifies that we are doing our homework and are engaged in effective marketing. Or, let’s say a client is frustrated with their career trajectory and wants me to develop their next-steps professional roadmap. Hire me to speak or conduct a workshop at your next corporate or association event. Contact me.

Roadmap 142

Roadmap Customer Success Leadership Customers 142

SurveySparrow

NOVEMBER 28, 2023

The platform lets you create engaging surveys, share them on multiple platforms, collect valuable data, analyze it, and act upon the insights gained. Roadmap Alignment: Embed Kano Analysis into your product development roadmaps. Workshop Magic: Host Kano workshops. Now, to get insights, you need data.

Customer Satisfaction 52

Customer Satisfaction Analysis Roadmap Customer Expectations 52

ECXO

OCTOBER 5, 2023

Experience Management Maturity Price: € 415 EUR Description: Learn how to generate indisputable ROI and internal engagement through modernized approaches to customer, partner, and employee experience Metrics & Analytics, Design & Efficiencies, Culture & Accountability, VoX & Intelligence, and Strategy.

ROI 52

ROI Video Government Leadership 52

CSM Magazine

JULY 11, 2023

Regularly engage with customers to gather feedback, understand their experiences, and identify areas for improvement. Regularly review and adjust your product roadmap based on market insights and customer feedback. Engage with marketing and sales teams to ensure effective product positioning, messaging, and go-to-market strategies.

Management 40

Management Roadmap Trends Communication 40

One Millimeter Mindset

AUGUST 22, 2018

This week, I am engaged in what I love and what I do best. Providing compelling speaking programs and workshops focused on professional innovation, workforce engagement and customer success for customer retention. Especially when we now have a roadmap and an actionable, accountability plan. And then what happens?

Exercises 51

Exercises Customer Retention Roadmap Innovation 51

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

JUNE 11, 2019

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

Lithium

SEPTEMBER 27, 2018

Over the course of October and November 2018, Lithium is taking the CX Live show on the road to five cities around the world, kicking off with our marquee event in Austin: Austin (2-day marquee kickoff event, with optional workshops and Lithy’s Party!). Learn about our product roadmap for the next generation of digital customer experience.

Roadmap 40

Roadmap Course Leadership Customer Care 40

SurveySparrow

AUGUST 28, 2023

5 Continuous Education Webinars and Workshops : Host regular webinars and workshops that educate users on advanced features and best practices. 9 Community Engagement User Forums: Create online user forums where users can connect with peers, ask questions, and share best practices.

Customer Journeys 52

Customer Journeys Customer Experience Self Service Net Promoter Score 52

Kustomer

JULY 24, 2020

Trust us, we get that it has been tough being at home all day, but in the spirit of #alonetogether join Kustomer & Alice’s Table for a fun flower arranging workshop! Join us for a jam-packed all-online experience as we reveal new product updates, Kustomer’s roadmap for the future and more. Date : August 20, 2020.

Conference 52

Conference Customer Journeys Roadmap Innovation 52

ClearAction

DECEMBER 31, 2016

Arrange action planning workshops for originating departments. Repurchase and engagement are natural when you help customers achieve their aim. Conduct cross-functional workshops to identify silos and plan ways to make the journey smoother. Customer Experience Maturity Roadmap (10-part series).

Customer Experience 81

Customer Experience Customer Journeys Roadmap Customers 81

One Millimeter Mindset

JULY 5, 2018

Focus on developing a refreshed and recalibrated customer experience and customer retention roadmap for your members. Engage me to speak or conduct an interactive workshop at your next corporate or association event. Why Chasing Busy Work impedes Solid Business Opportunities [link]. Leaving Customer Care up to Customers?

Customer Experience 44

Customer Experience Customer Retention Roadmap Innovation 44

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Because when you are satisfied, you are more engaged, productive, and likely to contribute meaningfully to the organization’s goals.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

Russel Lolacher

JANUARY 16, 2023

Why the roadmap for racial healing is an emotional one, not intellectual. Her autobiography Can I Be Me and her latest Emotional Justice, A Roadmap for Racial Healing. And when you absolutely engage it from that perspective, you completely transform your approach. We need to engage this with an urgency that we never have before.

Roadmap 98

Roadmap Culture Policies Connections 98

One Millimeter Mindset

JUNE 21, 2018

I have a great Workshop and Speaking Program called Overcoming Professional Intimidation and Us versus Them Mindset. They provide the roadmap for creating a collaboration culture. Engage me to speak or conduct an interactive workshop at your next corporate or association event. These programs not only are motivational.

Culture 44

Culture Roadmap Travel Innovation 44

SurveySensum

DECEMBER 4, 2023

And offer training programs or workshops on customer service and advocacy. Clear action plans provide a roadmap for improvement, assigning ownership ensures accountability and effective communication keeps stakeholders informed and engaged. Each channel provides unique insights into customer preferences and experiences.

Feedback 52

Feedback Strategy Net Promoter Score Social Media 52

Retently

MARCH 18, 2024

Moreover, engaging customers directly for their feedback confirms that their input is valued, which can lead to improved loyalty and higher customer retention rates. Essentially, customer service surveys provide businesses with a roadmap to align their services with customer needs and expectations, thereby driving business growth.

Survey 139

Survey Customer Service Strategy Effort Score 139

Clarabridge

MAY 9, 2018

With a roadmap to success, of course! Roadmap to Success: Taking Your CX Program to the Next Level. We enjoyed two special advanced sessions led by Clarabridge experts to an audience of over 200 CX professionals. So how do you even begin to celebrate ten years of transformation? Deriving New Insights from Your Data.

CEM 40

CEM Roadmap Contact Center Conference 40

SurveySensum

MARCH 5, 2024

Employee feedback is the roadmap for this journey of improvement. It’s what keeps the workplace engaging, interesting and thriving! Now that you’ve witnessed how employee feedback increases engagement and strengthens your company, why wait? times more engaged employees than those who don’t.

Culture 52

Culture Feedback Survey Employee Engagement 52

SurveySparrow

APRIL 26, 2023

Well, here are some awesome perks they bring to the table: First off, they boost employee engagement and motivation like nobody’s business. Variety is key, so mix it up with workshops, online courses, mentoring, and more. These goals will keep everyone on track and make sure progress is measurable.

Tips 52

Tips Measurement Employee Engagement Resources 52

CCO Council

OCTOBER 2, 2019

Another capability is the Roadmap & Strategy function. Successful Ease of Doing Business initiatives require a strong Orchestration & Engagement function to drive service recovery, account management, engagement, and customer success processes. Share your examples in the comment section below! If you want help.

Effort Score 40

Effort Score Chief Customer Officer Metrics Roadmap 40

SurveySparrow

NOVEMBER 24, 2022

Applause takes care of independent tester engagement and project management. Their AI/ML-driven approach to tester engagement identifies the best testing team for your project based on your requirements. You can add roadmap status labels to tasks that you plan to implement. Optimal Workshop.

Net Promoter Score 52

Net Promoter Score Survey Video Feedback 52

SmartKarrot

OCTOBER 13, 2022

Role: Director, Customer Success Location: Atlanta, GA, US (Hybrid) Organization: Bakkt As a Director of Customer Success, you will collaborate with Product, Marketing, and Legal and Compliance to develop materials and resources to set new customers up for success and drive adoption and engagement in product.

Customer Success 19

Customer Success Roadmap Customers Feedback 19