ChurnZero

MARCH 22, 2023

It is OK to consider the brand value of a customer along with their revenue—sometimes you might have a really big brand, and their value as a reference boosts the revenue they bring to your company. The most important part of mapping the customer journey is including every team who engages with customers in the process.

Customer Journeys 97

Customer Journeys Customer Success Touchpoint Financial 97

ChurnZero

MARCH 22, 2023

It is OK to consider the brand value of a customer along with their revenue—sometimes you might have a really big brand, and their value as a reference boosts the revenue they bring to your company. The most important part of mapping the customer journey is including every team who engages with customers in the process.

Customer Journeys 59

Customer Journeys Customer Success Touchpoint Financial 59

SmartKarrot

JANUARY 5, 2021

This list has been compiled by the editorial team at SmartKarrot taking into account overall influence in the form of original insights, industry contributions, community engagement, followership, and similar guiding metrics. Kristen Hayer. He is an international best-selling author with a gigantic legacy of books sold in over 18 languages.

Customer Success 21

Customer Success Chief Customer Officer Leadership B2B 21