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Why Customer Experience Success Requires A Great Employee Experience

Experience Investigators by 360Connext

There is an undeniable link between the customer experience (CX) and the employee experience (EX). But don’t just take my word for it: Engaged employees are proven to create better customer experiences. When organizations improve employee satisfaction, they also improve customer satisfaction.

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Five Steps to a Successful, Anonymous Employee Experience Program

InMoment XI

After all, your employees are the ones keeping the wheel running. And if they don’t feel supported in their goals, employees are three times more likely to be job hunting. Anonymity in your EX program primarily means ensuring that when employees are asked for feedback in any given manner, their identities are completely secure.

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The Employee Experience Maturity Path: How Does EX Improvement Impact Customer Behavior?

InMoment XI

It is as true with employee experience (EX) improvement. There is a clear path to greater employee experience maturity and employee insights success, with a map and signposts to aid the guide. 4 Signposts on the Employee Experience Maturity Path Map . 1: Employee Satisfaction.

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Three Elements that Create and Sustain Employee Engagement

InMoment XI

Employee engagement has become a hotter topic than ever in the age of The Great Resignation. Millions of employees are quitting their jobs and heading elsewhere, leaving countless organizations scrambling to retain their remaining talent and/or evaluate why their workforce is in such flux. Element 1: Organizational Culture.

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Customer Experience Management: Optimizing Your Strategy for Financial Success

Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts

In the world of business, connecting the dots from experience to financial impact is an essential skill. Transforming customer engagement, Voice of Customer (VoC) insights, and Journey Maps into tangible financial outcomes poses a significant challenge for most organizations. Register today!

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5 Things Brands Need to Know About the Gen Z Customer Experience (and Employee Experience)

InMoment XI

If we were to sum up what brands need to know about Gen Z customer experience preferences (and employee experience preferences) in a few words it would go something like this: they’re different. It makes sense, then, that their standards for customer and employee experiences would be higher than ever, too.

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Digital engagement and employee experience are brands’ top priorities for 2023

Think Customers

It’s impossible to know what 2023 will bring but, as we head into the new year, some clear challenges (and opportunities) are emerging and businesses have clear priorities when it comes to elevating customer and employee experience. Double-down on employee experience.

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Contact Center Metrics That Matter

Speaker: Nate Brown, Co-Founder, CX Accelerator

Learn how to round out your CX dashboard with metrics related to the employee experience, the customer journey, and business results. By the end of this webinar, you will know: How to establish an “effort-measurement” base for both the customer experience and the employee experience.

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Expert Insights: Your 2023 Guide to EX, CX, and Technology

Speaker: Colin Taylor, CEO & Chief Chaos Officer at The Taylor Reach Group, Inc

These challenges include the retirement of the baby boomer generation, low unemployment, the recession, and consumer trends that call for proactive customer engagement. Employee/employer relationship insights to increase engagement. The impact these trends will have on customer experience and employee experience.

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Digital Workplace Experience Conference: Resilience & Agility in Disruptive Times

Speaker: Conference Speakers

Topics will include: Top-Notch Engagement Program Strategies that Create Community & Drive Collaboration. The Role of IT, Intranets & the Digital Workplace in Employee Experience. Voice of the Employee and New Approaches for Mental Health, Balance, and Wellness.