article thumbnail

ESG and the RFP: How to Assess Your Outsourcer’s ESG Efforts

BlueOcean

Likewise, many organizations have established their own ESG guidelines and metrics—or been certified by third party validations—to hold themselves and their chosen vendors accountable. Meanwhile, without universal guidelines, the standards of 3 rd party certifications often differ if not conflict entirely. It is a worthy cause.

How To 177
article thumbnail

What is a good Net Promoter Score?

Lumoa

However, one must remember that you should not stare blindly at others’ NPS since there are other factors affecting the score itself. . In this article, we will share some good tips on how you should manage and utilize NPS benchmarks. Net Promoter Score in a nutshell. What is a good NPS? In fact, it is a good starting point.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Risk Assessment Questionnaires: Streamline Risk Management

SurveySparrow

Risk Assessment Questionnaires are structured tools that help organizations identify and manage risks. These questionnaires usually involve giving scores to questions about how likely and severe risks are. The scores provide an overall risk level, like low, medium, high, or extreme. Let’s find out.

article thumbnail

Google’s E-E-A-T: The agency’s guide to success

BirdEye

As a marketing agency, Google’s E-E-A-T guidelines impact you twofold. But just as importantly, leveraging E-E-A-T is crucial for effectively managing clients’ websites. But what are the E-E-A-T guidelines, and how can you optimize your site for optimum success? Table of contents What is E-E-A-T?

article thumbnail

5 Steps to CX Management in the Public Transportation Industry with Anand Sampat

Customer Bliss

In today’s conversation with Anand Sampat , the head of customer experience for c2c , a public London commuter train that services 40,000 daily commuters, we discuss how he manages the customer experience for a service that so many people rely on. 5 Steps to CX Management in the First 3 Months of Your Leadership Role.

article thumbnail

Improve prediction quality in custom classification models with Amazon Comprehend

AWS Machine Learning

Although you can use pre-trained models with minimal effort, without proper data curation and model tuning, you can’t realize the full benefits AI/ML models. We use an Amazon SageMaker notebook and the AWS Management Console to complete some of these steps. It includes key metrics like precision, recall, F1 score, accuracy, and more.

article thumbnail

The Future of Debt Collection Agencies: Contact Center Technology and Customer-Centric Strategies

NobelBiz

This includes the amount owed, the origin of the debt, and any previous collection efforts. Reporting to Credit Bureaus : If the debtor fails to respond or pay, the agency may report the delinquency to credit bureaus, which can negatively affect the debtor’s credit score and impact their ability to obtain future credit. In the U.S.,