Sat.Sep 02, 2023 - Fri.Sep 08, 2023

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Can a Customer Data Platform Enhance Your Customers’ Experience?

ECXO

Join us for an insightful event presented by the European Customer Experience Organization (ECXO) in collaboration with SAS , a leading global analytics software company – Empowering Better Outcomes. When: September 13th Time: 1 PM CET – 12 PM GMT Registration is exclusively available on ZOOM: [link] Get ready for another enriching session featuring an exceptional lineup of panelists: Anne Frisgaard Jacobsen, Director of Customer Experience and Leads at Jyske Bank Navin C. , Global V

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An Unmatched Customer Experience Strategy to Beat the Competition

Topdown

The marketplace is one of constant change and flux. The economy today is wildly different than it was even 30 years ago. There is a wide range of factors that have played part in shaping the modern market into its current form. One of the most significant of these factors that has molded the modern economy is technology. This may seem like a bit of a no-brainer, but technology drastically changed the way that businesses and organizations operate all around the globe.

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11 Actionable Insights for Exceptional SaaS Customer Experience

SurveySensum

Do you know how exceptional customer experience can transform your SaaS journey? If not then imagine you found a SaaS product that is super easy to use and integrate. You will continue using it, right? You will also share your positive experiences with your friends and colleagues. Your customers feel the same way. A positive SaaS experience facilitated by cutting-edge SaaS feedback software leads to satisfied, loyal customers who not only stay but also become your advocates.

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Unlocking Seamless Customer Experiences: Genesys and Salesforce Join Forces

VDS

Businesses are constantly seeking ways to enhance their customer and employee experiences. Staying ahead of the curve often involves integrating various tools and platforms to create a seamless and personalized journey for customers. This collaboration between Genesys Cloud and Salesforce is set to redefine the customer experience landscape. A Groundbreaking Collaboration This groundbreaking collaboration brings together the strengths of two industry giants, Genesys and Salesforce , to offer a u

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3 Ways Brick-and-Mortar Retailers Can Improve Customer Experience

Today’s digitally savvy customers have high expectations of retailers for convenience, responsiveness, and ease of doing business both in-store and online. Our recent survey of over 2,000 US consumers found that retailers that can drive a seamless, omnichannel customer experience (CX) – across physical and digital channels – have huge benefits for brand relevance, profitability, and customer loyalty.

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We Want To Be Customer-Centric: Now What!?

Experience Investigators by 360Connext

“We are dedicated to becoming a customer-centric company.” This is how the conversation started. So I asked, “What does that mean?” The business leader proudly walked up to the whiteboard, and drew this: And that’s the challenge. HOW exactly does a standard organization, built on the gospel of sales and customer acquisition, become customer-centric?

More Trending

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Have McDonald's or Taco Bell Found the Future of Drive-Thru?

IntouchInsight

A recent survey of 1,894 everyday consumers across North America revealed that 74% of customers feel technology has made dining at restaurants more convenient. As we prepare for the release of our 23rd Annual Drive-Thru Study , we wanted to look at how some innovative drive-thru locations are performing compared to their counterparts.

Study 317
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What is a Voice of the Customer survey? Tips, templates and more

mopinion

Your customers have a lot to tell you, but are you listening? And with listening, we don’t mean only checking the data they provide you with. The truth is, most organisations aren’t. A Gartner marketing survey found that a mere 14% of companies have a 360-degree view of their customers. Meanwhile, there are a number […] The post What is a Voice of the Customer survey?

Survey 101
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[Experience Action Podcast] Focus Groups and Feedback

Experience Investigators by 360Connext

”My organization is looking at starting focus groups or other avenues to bring in more of the customer experience perspective. What are your recommendations for getting started? How do we decide who to include? What other things should we consider? I’d love to hear your feedback.” Traditional focus groups have been popular for gathering real-time customer feedback for decades.

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The Biggest Opportunity in Customer Service

ShepHyken

I was asked the same question three times in the last week: “What is the biggest opportunity in customer service?” If you had asked me this question a month ago – or asked it a month from now – there could be a different answer. But today’s answer is not just timely, but also timeless. And the answer is: The Speed to Happiness The meaning of this short answer is simple.

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Manual Call Reviews? Theres a Better Way!

Speaker: Laura Noonan, Chief Revenue Officer at CallFinder + Angie Kronlage, Director of Program Success at Working Solutions + April Wiita, Vice President of Program Success at Working Solutions

Are you still manually reviewing calls? 🤔 If so, this webinar is for you! What was once a common practice in the call center is now a barrier to success. Manual call monitoring is no longer an option if you want to proactively coach your agents to ultimately improve the customer experience using data-driven insights. Join this webinar with Angie Kronlage and April Wiita of Working Solutions to discuss how you can modernize outdated, manual call review processes through the power of autom

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The Power of Personalization: Unleashing Customer Data Analytics for Tailored Experiences

C3Centricity

Introduction: [Capture the reader’s attention by highlighting the importance of personalization in delivering exceptional customer experiences. Explain how organizations that leverage customer […] The post The Power of Personalization: Unleashing Customer Data Analytics for Tailored Experiences first appeared on c3centricity.

Analytics 226
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What Does It Mean to Be Enterprise Ready for Today’s CX?

Upstream Works

Upstream Works is excited to introduce you to our newest product offering – Upstream Works for Amazon Connect. We enhance Amazon Connect with a unified desktop, digital channel flexibility, seamless integrations and management simplicity The post What Does It Mean to Be Enterprise Ready for Today’s CX? appeared first on Upstream Works.

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3 Reasons Why Your Business Should Use Customer Testimonials (With Examples)

ReviewTrackers

It’s common knowledge that testimonials are important for any business, and it’s because they provide three major benefits: Increased online conversions Improved SEO performance Establishes social proof However, it’s not enough to just talk about these benefits, which is why we’re adding some real-world examples to give you an idea of how testimonials can have a positive impact on customers.

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Gain new perspectives on global research: Unveiling the dynamic G20 scorecard from ISI

Clarivate

We are proud to introduce fresh insights into measuring global research performance via our dynamic G20 scorecard for 2023, newly enhanced with online data visualizations. This guide to understanding the G20 scorecard explores how this interactive tool expands our perspective of global research and innovation. Each year, prior to the G20 Summit of the heads of state of the member nations, the Institute for Scientific Information (ISI) at Clarivate releases its annual G20 scorecard.

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Turn Payments Into Personalization: Unlock the Value of Transaction Data

Speaker: David Nisbet, Everett Zufelt, and Michaela Weber

Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.

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Igniting Innovation: Creating a Culture of Creativity and Continuous Improvement

C3Centricity

Introduction: [Capture the reader’s attention by highlighting the importance of innovation in today’s rapidly evolving business landscape. Explain how organizations that foster […] The post Igniting Innovation: Creating a Culture of Creativity and Continuous Improvement first appeared on c3centricity.

Culture 197
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2023 consumer data report: How online reviews shape multi-location businesses

BirdEye

Think about the last time you wanted to buy something, hire a trustworthy contractor, or visit a new restaurant you’ve been wanting to try, chances are, before you even took the next step you probably let your fingers do the walking first, online. Online reviews unlock a wealth of knowledge for prospective customers. From the smallest purchases to a huge investment such as a car, online reviews are the new digital word-of-mouth and have the potential to sway purchase decisions and shape the succ

Consumers 113
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Implement smart document search index with Amazon Textract and Amazon OpenSearch

AWS Machine Learning

For modern companies that deal with enormous volumes of documents such as contracts, invoices, resumes, and reports, efficiently processing and retrieving pertinent data is critical to maintaining a competitive edge. However, traditional methods of storing and searching for documents can be time-consuming and often result in a large effort to find a specific document, especially when they include handwriting.

Metrics 103
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Discover 3 Surprising Tactics Customers Use to Evaluate Your Price

Beyond Philosophy

We have multiple ways of evaluating prices. These differ in terms of how easy they are for us to do and how accurate they are. Understanding how customers evaluate pricing can help you correctly price your products or services. So, today, we will talk about three simple tactics you can use to maximize your pricing to gain profit. However, before we delve deeper into that, let’s first cover the three different consumer psychology theories about how customers evaluate pricing.

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The Ultimate Guide to Monetizing Customer Learning

Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.

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19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023

kommunicate

Last Updated on September 8, 2023 Sam Altman opened the floodgates of AI technology when he disrupted the IT landscape with OpenAI’s ChatGPT. With a record number of subscribers crossing all existing subscriber counts, ChatGPT reigns supreme when it comes to ubiquity. This has made way for other alternatives to ChatGPT that offer more and [.] The post 19 Generative AI Tools Like ChatGPT That You Cannot Ignore In 2023 appeared first on Kommunicate Blog.

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5 Tips to Master Financial Services Online Reputation Management

BirdEye

In the digital finance age, your online reputation is as valuable as your investment portfolio. Financial services companies, like investment firms, banks, and insurance agencies, operate in a landscape where trust and credibility are paramount. One wrong move, or even a false allegation, can significantly impact your business. That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity.

Financial 104
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PG&E & Uplight Reach 100,000-Participant Milestone in Demand Response Program

Uplight

Pacific Gas and Electric Company (PG&E) and Uplight today announced PG&E’s SmartAC™ Smart Thermostat program, implemented by Uplight, has surpassed 100,000 enrollments. This major milestone makes the program among the largest residential customer demand response programs in the country. As California confronts climate change impacts including extreme heat events, demand response programs have become a Read More The post PG&E & Uplight Reach 100,000-Participant Milestone in De

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Mastering Customer Engagement in 2023: The Best AI Chatbot Tools

Magellan Solutions

Written by: Janselle Miguel Artificial Intelligence (AI) is more than just a buzzword in today’s digital age. Instead, it’s a powerhouse tool transforming the service provision game. True to this, over half of marketing leaders already harness AI’s potential. Another 27% are gearing up to do so within the next two years. Why the AI frenzy?

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What Does it REALLY Mean to Put CX First?

The 5 Essentials of a CX-First Platform Customer experience was once considered a soft metric, or a “nice to have.” But it is now a board-level priority for many brands. The experience you provide your customers is a defining way to differentiate your business from the competition. But how can you really make CX a priority when you have competing budget and resource constraints?

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3 Common Factors Behind Client Discontent in Customer Care Conversations

CSM Magazine

Have you ever worked in a call center? Better yet, have you ever had to manage one? If you have, you would know that dealing with frustrated and angry customers is part of the job. It’s a stressful time for both the client and the agent. Statistics show that 74% of workers at call centers are likely to experience burnout. If one were to give this situation some thought, a number of questions would arise.

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Uncovering the Unsaid: The Power of Neuromarketing Tools

2020 Research

Have you ever wished you could delve into the minds of your target audience? To uncover their true emotions, thoughts, and desires, even if left unspoken? Traditional research methods may fall short when it comes to understanding the deeper nuances of consumer behavior. That’s where Sago’s innovative neuromarketing tools come into play. Through techniques such as eye tracking, usability/UX testing , and emotional measurements, Sago Research Labs empowers businesses to uncover the uns

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Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.

Kustomer

Truly successful contact center agents require more guidance than just initial onboarding and training. If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. The modern consumer landscape is ever-evolving, and agents need personalized coaching to adapt.

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Protected: CX UNIVERSITY DRIVING CUSTOMER EXPERIENCE INTO THE AUTOMOTIVE INDUSTRY

CX University

This content is password protected. To view it please enter your password below: Password: The post Protected: CX UNIVERSITY DRIVING CUSTOMER EXPERIENCE INTO THE AUTOMOTIVE INDUSTRY appeared first on CX University.

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Navigating the Future: Unveiling Trends and Bold Predictions in Customer Experience

Ready to explore 2024’s CX landscape? Join experts from SMG and guest Forrester as they discuss prominent trends actively shaping the industry and dive into a stack of bold predictions for the year ahead. Will the average customer experience improve? How can leaders leverage their CX metrics to establish financial linkage? What will global firms achieve using customer-facing generative AI?

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Build a secure enterprise application with Generative AI and RAG using Amazon SageMaker JumpStart

AWS Machine Learning

Generative AI is a type of AI that can create new content and ideas, including conversations, stories, images, videos, and music. It’s powered by large language models (LLMs) that are pre-trained on vast amounts of data and commonly referred to as foundation models (FMs). With the advent of these LLMs or FMs, customers can simply build Generative AI based applications for advertising, knowledge management, and customer support.

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Here’s What’s New From September 2023 || Kommunicate Product Updates

kommunicate

Last Updated on September 7, 2023 The month of August chugged along, and we were busy bees here at Kommunicate, packing our bags and preparing to move to our brand new office space in the heart of Koramangala, Bangalore. But we did more than just move our stuff to a different location. We made bold [.] The post Here’s What’s New From September 2023 || Kommunicate Product Updates appeared first on Kommunicate Blog.

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Employees Talk About Work, A Lot. These Tips Will Make it Positive

The DiJulius Group

“What a great honor and responsibility, to be a fundamental reason why people accomplish more, enjoy more, and are more fulfilled in the one life they have to live.” Think for a minute about how much you talk about your time at work — with fellow employees and clients, at home, on the golf course, Read Full Article The post Employees Talk About Work, A Lot.

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