ReviewTrackers
JULY 26, 2018
How well do you know and understand your customers? This is a question that customer experience software can help you answer. By providing you with the necessary tools, data, and technology, CX software will enable you to achieve a more accurate and complete picture of who your customers are, what their needs and wants are, and how to best engage with them.
Oracle
JULY 26, 2018
72% of businesses say improving customer experience is their top priority, according to Forrester. And there’s a good reason for it — when satisfaction is at an all time high, revenue and customer loyalty increases. Here are 4 ways brands can take their customer satisfaction to the next level. Personalize shopping experiences. According to research by Accenture , 75% of shoppers are more likely to buy from retailers that: recognize them by name, recommend options based on prior purch
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Truthlab
JULY 26, 2018
Reading Time: 3 minutes The experience economy has changed how businesses create value once again. Rather than physical goods and services, the experience economy emphasizes, as one might expect, experience over everything else. The concept was named in several different publications over the course of the mid to late-1990s, including in an article titled “Welcome to the Experience Economy” […].
QuestionPro Audience
JULY 26, 2018
Creativity is indispensable to branding and any marketing strategy in general. It was Albert Einstein who famously said, “Imagination is more important than knowledge.”. The problem is when creative departments overlook “knowledge” in their initiatives. In reality, data-driven creativity bolsters customer activation, whether it’s a radio ad or an email campaign.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
AskNicely
JULY 26, 2018
Customer experience is one of the hottest trends in 2018 and NPS (Net Promoter Score) is a great way to measure CX. By now you’re either on the bandwagon or you’re lagging behind your competition. But if all you’re doing is sending out yearly surveys to your customer list, you’re missing out. Here are four ways to get more out of your NPS survey: 1.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Beyond Philosophy
JULY 26, 2018
Have you been to the Congo? If not, can you describe the weather? How about the vegetation? Now tell me why you thought that? Did you see a movie or read a book about the Congo? Did you travel to a nearby country and guess that the Congo was probably a similar experience? Did you or someone you know someone who went to the Congo? Now, to be clear, there isn’t a wrong answer here.
Customer Bliss
JULY 26, 2018
We know how difficult it can be to unite silos within your own organization; now imagine you had to unite silos across 17 different state agencies! That’s right, when your customers are the employees within a group of government agency partners, you’ve got a lot of work cut out for you. Today, we’ll hear from William Chumley , the Chief Customer Officer for the Governor’s Office of Information Technology for the state of Colorado.
Alliance by IFS
JULY 26, 2018
Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and grow its complex international service operation. NSC Global fulfills service requests from its clients around the globe by leveraging an intricate mix of resources that includes direct employees and online wor
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Confirmit
JULY 26, 2018
Creating a positive and consistent customer experience across multiple channels is one of the biggest challenges facing businesses today, and a solid Voice of the Customer program is core to meeting this challenge. Building such a program, however, is far from simple and failure to do it well will result in “just another customer survey” For dedicated CEM professionals, a VoC program is simply the “right thing to do” However, while some organizations just “get”
Amity
JULY 26, 2018
In the growing field of customer success, it can be difficult to find the right people for the job, especially because some of them don’t even know that the job exists yet. This blog will teach you how to write an effective customer success job posting that will give you a pool of stellar candidates. You’ll learn what content to include, why, and how to structure it so applicants know exactly what you’re looking for in your customer success position.
Influitive
JULY 26, 2018
Customer feedback isn’t just a nice-to-have. For any organization that is committed to creating a second-to-none customer experience, regularly sourcing customer feedback is mission critical. Feedback enables you to constantly iterate on your products, optimize the customer journey, and include customer voices in everything you do. With it, your customers can be the engine behind.
Second to None
JULY 26, 2018
Collecting data on a consistent basis is a key step of providing an excellent experience to your customers. However, this data will be rendered useless if there is not a streamlined system that allows your team members to easily access, analyze and act-on this information. Finding conclusive action priorities from the massive pile of data you have collected is a challenging and complex process, and ideally you are working with a vendor that possesses the knowledge to filter through this informat
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Magellan Solutions
JULY 26, 2018
An online and campus education services provider saw significant improvement in its conversion eight months after Magellan Solutions handled its lead generation campaign. The client teamed up with Magellan Solutions because of the referral of a previous client. Apparently, Magellan Solutions and the previous client established a good relationship during the course of their partnership.
Integrity Solutions
JULY 26, 2018
by Mike Fisher Every week, a customer comes into the bank branch to make his business deposits. It’s a routine he’s been doing for years. And then one day, after exchanging the usual pleasantries, the teller asks him if he’s familiar with the bank’s mobile deposit solution. The customer is floored. He didn’t even know the bank offered remote deposits.
Alliance by IFS
JULY 26, 2018
Astea International Inc., a leading global provider of field service management and mobility solutions , announced today that NSC Global, a multinational IT services company, has selected the Astea Alliance™ cloud-based field service management and mobility platform to unify, optimize and grow its complex international service operation. NSC Global fulfills service requests from its clients around the globe by leveraging an intricate mix of resources that includes direct employees and online wor
Playvox
JULY 26, 2018
The power of a positive customer experience simply cannot be underestimated. Though this is not the same as customer service, the two go hand in hand: any buyers experiencing difficulty with your website, looking for general assistance or wishing to make a complaint are likely to contact your support agents. The way in which your team handles their query will affect their opinion of your brand.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Lithium
JULY 26, 2018
This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. We are extremely grateful for our superusers and advocates who make our community thrive and continue to push the envelope on what amazing digital customer care and engagement should look like. These Stars are the heart and soul of Lithium.
Survicate
JULY 26, 2018
A Survey Response Rate, according to the best definition, is the number of people who answered a survey, divided by the number of people in the sample, that is those who were subjected to the survey. In business, the amount of people you can get to take your survey are your survey response rate and the amount you make feedback off. If you are looking to increase the survey response rate of your surveys, chances are you have already reached that frustrating moment when you realize most research o
Lithium
JULY 26, 2018
When Visa opened its network through APIs, they needed a way for external developers to connect to the Visa Developer team, interact with each other, be inspired, and get educational and support articles. Visa sought out the Lithium platform to provide a forum-centered, support community where discussions could be had, engagements would be made and inspiration could occur for developers across the globe.
CXApp
JULY 26, 2018
WHAT: Event attendees come to your event primarily for two reasons: to learn something and to connect or network with peers. Organizations have events all year long that attract attendees on the on-set and then craft an event that meets business initiatives and hopefully the customer experience journey. WHY: Events are big business. But what attendees want and what is actually being delivered are two different things.
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Lithium
JULY 26, 2018
This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. We are extremely grateful for our superusers and advocates who make our community thrive and continue to push the envelope on what amazing digital customer care and engagement should look like. These Stars are the heart and soul of Lithium.
Chattermill
JULY 26, 2018
A Practitioner's Guide to NPS Surveys. by Sam Frampton. on 27 Jul 2018. NPS Surveys. NPS guide. NPS best practices | Most effective way to send NPS surveys. The Ultimate Guide to NPS | Chapter 2. Now that you know what your business’ Net Promoter Score is, why it’s useful and how to calculate it, you’re probably ready to find out how your business is scoring right now so you can put those metrics to good use.
Lithium
JULY 26, 2018
When Visa opened its network through APIs, they needed a way for external developers to connect to the Visa Developer team, interact with each other, be inspired, and get educational and support articles. Visa sought out the Lithium platform to provide a forum-centered, support community where discussions could be had, engagements would be made and inspiration could occur for developers across the globe.
Chattermill
JULY 26, 2018
A Practitioner's Guide to NPS Surveys. by Sam Frampton. on 27 Jul 2018. NPS Surveys. NPS best practices | Most effective way to send NPS surveys. NPS Chapter 2. Now that you know what your business’ Net Promoter Score is, why it’s useful and how to calculate it, you’re probably ready to find out how your business is scoring right now so you can put those metrics to good use.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Lithium
JULY 26, 2018
This morning, we announced the 2018 Stars slate and it was another amazing year of contribution, engagement, and talent from our awesome contributors. We are extremely grateful for our superusers and advocates who make our community thrive and continue to push the envelope on what amazing digital customer care and engagement should look like. These Stars are the heart and soul of Lithium.
CXApp
JULY 26, 2018
WHAT: Event attendees come to your event primarily for two reasons: to learn something and to connect or network with peers. Organizations have events all year long that attract attendees on the on-set and then craft an event that meets business initiatives and hopefully the customer experience journey. WHY: Events are big business. But what attendees want and what is actually being delivered are two different things.
Lithium
JULY 26, 2018
When Visa opened its network through APIs, they needed a way for external developers to connect to the Visa Developer team, interact with each other, be inspired, and get educational and support articles. Visa sought out the Lithium platform to provide a forum-centered, support community where discussions could be had, engagements would be made and inspiration could occur for developers across the globe.
Expert insights. Personalized for you.
56 
Let's personalize your content