Thu.Jan 14, 2021

Make Your World Revolve Around The Customer – Tip #24

Steve DiGioia

Customers need to know that you have their best interests at heart. As business owners or managers, we get too bogged down with the day-to-day machinations of business and forget the ultimate goal; to satisfy our customer’s needs.

Tips 130

Webinar: Strategies to Navigate CX Demands for the Contact Center

Kerry Bodine

In 2020, many contact centers were forced into “do or die” changes in order to overcome the challenges brought on by the pandemic. However, these often heroic changes haven’t come without their consequences.


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Teach smart devices to see what you see: Why TechSee is one of the best R&D companies to work for


If you’ve ever been tempted to smash your wireless router or take a bat to your smart thermostat out of sheer frustration, then you already have a pretty good idea of why we do what we do at TechSee. Never heard of TechSee?

7 steps to navigate the changing CX landscape


The pandemic is forcing businesses to rethink how they approach and invest in CX. Business leaders have been turning to technology to improve customer interactions for years now, but the pandemic has put customer experience (CX) transformation into overdrive.

Why Is Patient Engagement Important? | Frontline Group

There are 5 critical opportunities to unlock the full power of patient engagement, which can improve your patient retention, as well as improving their health outcomes. In this eBook you will learn about: What Is Patient Engagement? How Does Patient Engagement Improve Outcomes? Why Is It Important to Include Patients in Their Care? What Are Patient Engagement Tools? What is Patient Engagement technology? Download Now this informational resource and start using a patient engagement platform to give yourself as a Provider higher satisfaction scores.

After UK Coronavirus Lockdown #3, Will Remote Contactless Customer Support be Here to Stay?


With the number of new daily confirmed cases of COVID-19 in the UK exceeding 60,000, the country has officially entered its third national Coronavirus lockdown.

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ChurnZero Once Again Named the #1 Momentum Leader by G2


ChurnZero is named the Momentum Leader, Highest Rated product, and the Best Relationship provider in the Customer Success category on G2. G2 #1 Momentum Leader.

Common Website Status Code Errors That Impact Your SEO

Vanilla Forums

There are a variety of different errors that your website or web pages could be experiencing, and it’s not uncommon to see some of these errors every now and then.


Moving into CS Leadership Through Growth


Mel Bilge shares her approach to growing success inside of a startup, and moving from the individual contributor role into a leadership position. The post Moving into CS Leadership Through Growth first appeared on Strikedeck | Customer Success Platform.

43 Interesting Stats about Customer Loyalty

Zonka Feedback

Customer Loyalty plays a great role in the growth of any business. In order to stand strong in a competitive market, it is important to have a base of loyal customers. Loyal customers are one of the most crucial asset of your business.

How Call Lifecycle Details Help Increase Customer Satisfaction

Do you want to better understand what your customers are experiencing on calls? Does your call center software lack key information, even if calls are recorded? Download this eBook now to learn how to gain insights on all your calls to increase your customer satisfaction!

Why are attendance management programs essential?

Call Experts

Employee experience can substantially impact how your business runs. One of the easiest ways to improve your team’s experience is by implementing an attendance management and call-out program.

How retailers can adapt: PK and Salesforce at NRF 2021


My colleague Martin Mehalchin and I recently had the opportunity to participate in a virtual panel hosted by Natasha Janic, Product Marketing Manager at Salesforce, at the NRF Big Show […]. The post How retailers can adapt: PK and Salesforce at NRF 2021 appeared first on PK.

Are You Managing Teams for Innovation or Stasis?

One Millimeter Mindset

When you are managing teams for innovation, everyone focuses on creating better and better solutions. Otherwise, you reinforce stasis, or reliance on whatever worked yesterday. The concept and execution of managing for innovation is a hot topic in my keynotes, workshops and coaching.

How to Convince Your C-Suite That Measuring CX Is Important?


As a CX professional, you would be aware that customer experience is an indispensable aspect of an organization. But, if the upper management considers. Source.

6 Ways to Secure (More Of) a Budget for Your Customer Education Program

Whether you’re looking to kickstart or expand your customer education program, you need access to a budget. Learn how you can demonstrate the positive ROI of customer training and make the case for securing a larger budget in our latest eBook!

Who We Design For

dscout People Nerds

Crystal Yan talks to us about the beauty working in the public sector and what happens when our careers hit close to home.


Reaching Gen Z Starts With Understanding Their Truths

Forrester's Customer Insights

During my time in advertising, one of the top questions I was asked by clients was: How do we reach the next-generation consumer without alienating our current (aging) customer base? It’s a business problem that’s on the mind of every marketing leader looking to future-proof their brand.

Do you love your Customers as much as your employees do?

Zeisler Consulting

We hear all the time that hiring is destiny: You have to be very careful when looking for new team members—especially those who are on the front-line and Customer facing—that they’re empathetic, Customer-focused, and just plain nice.

Covid-19 Offers The Opportunity To Redesign The Physical Office

Forrester's Customer Insights

In the wake of Covid-19, organizations must redesign mobility solutions to shape resilient and adaptive future workspaces. Age of the Customer CIO insights employee experience experience design (XD) mobile technology pandemic

The Connected Journey: Developing your Empathy to Strengthen Strategies for Customer Relations

Speaker: Esther Kieft, Delivery Manager (Group Technology) at Domino's Pizza Enterprises

It is well known that empathy is a key ingredient in creating lovable products, yet not all products offer the best customer experience. From meeting stringent deadlines to insufficient resources being available to carry out customer research, there is a range of reasons why customer empathy could be missing in product development. Join Esther Kieft, as she breaks down using empathy at a distance to evaluate the problems that customers are experiencing during this global health crisis.

18 Workplace wellness challenge ideas


The success of a workplace wellness challenge is tied to the activities included in that challenge. Here are 18 ideas to increase participation and make your next challenge a big hit. Wellness challenges are a great way to engage employees and boost overall wellbeing.

How Is Artificial Intelligence Used in Banking?


AI in Banking Customer Care | 2. Lending via Artificial Intelligence | 3. Improved Fraud Detection with AI |. Chatbots for Banking Customer Service | 5. Anti-Money Laundering Technology.