Lithium
SEPTEMBER 14, 2022
The digital world is no stranger to crisis. It started with the.com bubble, Y2K, and any number of brand social faux pas. What effect this has on a brand depends heavily on how robust the brand’s marketing, community, and customer care systems are. In an age when everyone can be a video journalist or digital columnist, a brand’s simple mistake can end up costing hundreds of thousands, if not millions of dollars.
Comm100
SEPTEMBER 14, 2022
It’s a time of change in higher education. Since the beginning of the pandemic, undergraduate enrollment has dropped by 9.4% across the United States. With a smaller pool of students to draw from, many colleges and universities are struggling to engage with and attract students to their school. Record low acceptance rates at Ivy League universities indicate that top schools are seeing increased applicants, but clearly this trend isn’t shared across the board.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
SEPTEMBER 14, 2022
More and more people are complaining about bad customer service. The demand for better service continues to grow, as evidenced in our customer experience research (2022 Achieving Customer Amazement study sponsored by Amazon Web Services). However, customer service trends seem to be heading in the wrong direction. Even several years before the pandemic began, The American Customer Satisfaction Index found the overall ratings slipping, even with brands most recognized for high levels of customer s
One Millimeter Mindset
SEPTEMBER 14, 2022
When you upgrade professionally, what are your continued expectations about the impact of your achievements? During the past few years, many of you upgraded professionally. The convenience of earning online certifications, without all the hassle and expense of travel and living costs to attend in person, was appealing. Many of you took the plunge. In fact, some of you became professional certification over-achievers, taking great pride in announcing your accomplishments nearly daily on LinkedIn.
Speaker: Loreal Lynch, Everett Zufelt, and Michaela Weber
Once upon a time, in the vast realm of online commerce, there lived a humble checkout button overlooked by many. Yet, within its humble click lay the power to transform a mere visitor into a loyal customer. 🧐 💡 Getting checkout right can mark the difference between a successful sale and an abandoned cart, yet many businesses fail to make payments a part of their commerce strategy even when it has a direct impact on revenue.
Playvox
SEPTEMBER 14, 2022
Words matter, but language is complex and often left to interpretation. That’s especially true in your contact center, where millions of customer interactions across dozens of platforms can leave you overwhelmed by information and unable to act on what you hear from your customers. The rise in conversational commerce — chat interactions on a variety of platforms with customers before, during, and after a sale — is creating even more data to analyze and track.
Customer Experience Update brings together the best content for Customer Experience and Customer Management professionals from the widest variety of industry thought leaders.
Zonka Feedback
SEPTEMBER 14, 2022
Answer a simple question. How many times did you open your phone today? Maybe someone tagged you in a group photo on Instagram, maybe you wanted to make an online payment, perhaps you got a text from your mom asking you if you had lunch, or maybe for no reason at all.
SAP Customer Experience
SEPTEMBER 14, 2022
What do a vegan food manufacturer, a Formula-1 racing team, and a provider of on-demand custom printing solutions have in common? They’re all current SAP customers. And more specifically they’re all undergoing an enterprise-spanning digital transformation, running in the cloud. As the market leader in enterprise application software, SAP’s achievements.
dscout People Nerds
SEPTEMBER 14, 2022
ReOps expert Holly Cole sees how the term ‘operations’ changes the game. But those long doing it under a different name deserve the same compensation.
PK
SEPTEMBER 14, 2022
AN ORIGINAL SERIES FROM CONCENTRIX CATALYST, IN PARTNERSHIP WITH ADOBE Customers today demand a greater level of personalization. They share information with the brands they trust and expect experiences to be […]. The post Born Digital: A Winning Customer Data Strategy appeared first on Concentrix Catalyst.
Advertisement
Every decision that goes into your learning monetization strategy matters for your organization’s bottom line. Our research has shown a clear correlation between high program maturity (and ROI!) and choosing the right monetization strategy. This eBook contains clear, actionable ways to approach packaging and pricing models that will help your association grow revenue, improve profitability, and drive expansion into new markets.
Merkle
SEPTEMBER 14, 2022
This is part of a series of blog posts about the Merkle Connected CX Cloud, and how this solution addresses the key use cases and most critical challenges our clients face in achieving a robust ROI from their CX technologies, practices, and strategies. Check out part one and two.
SurveySparrow
SEPTEMBER 14, 2022
Planning a birthday, anniversary, conference, or any stunning event? And you wish for it to be a grand success? Then, ensuring all guests’ RSVPs are crucial. RSVP form gives event organizers the idea of how many people are attending the event leading to more complete preparedness. Like all online form builders, Google Forms also comes with RSVP templates that are completely free for use.
Advertisement
Cut complexity and boost efficiency while empowering your customers with Nextiva's unified communications platform. Nextiva streamlines workflows and centralizes customer interactions, all while simplifying business collaboration, increasing productivity, and reducing employee burnout.
Zonka Feedback
SEPTEMBER 14, 2022
Answer a simple question. How many times did you open your phone today? Maybe someone tagged you in a group photo on Instagram, maybe you wanted to make an online payment, perhaps you got a text from your mom asking you if you had lunch, or maybe for no reason at all.
My Customer
SEPTEMBER 14, 2022
HThe pandemic triggered an unprecedented demand for customer service, with both contact centres and digital channels seeing rapid growth. 14th Sep 2022. By Tim Pickard CMO.
Forrester's Customer Insights
SEPTEMBER 14, 2022
Loyalty programs, rife with first-party data, are seemingly a salve to the challenges posed by the forces of data deprecation. But even loyalty marketers struggle to effectively collect and use data. Whether it be a lack of respect for customer privacy, datasets saturated with useless information, or an inability to make customer insights actionable, loyalty […].
Comm100
SEPTEMBER 14, 2022
Comm100 is a complete omnichannel platform that lets organizations provide the very best customer service and support with just one piece of software. From live chat and chatbots to social media and SMS, Comm100 Omnichannel integrates every key channel into one platform so customers can connect how they want, and companies can deliver efficient, cost-effective support.
Advertisement
Unlock the full potential of your educational initiatives with the 11 Tips to Drive Learning Content Consumption eBook. You’ll uncover: Why measure content consumption rather than (or in addition to) completion rates and member satisfaction? What are some proven tactics to create quality learner content and raise your content consumption rates? Discover the secrets from leading experts in the field, distilled into practical tips that promise to elevate the quality of your educational offerings,
Forrester's Customer Insights
SEPTEMBER 14, 2022
Whether easing the barriers to launching a business or telling jokes, artificial intelligence has proven its ability to make an impact in a variety of spaces, but many companies aren’t taking full advantage of the benefits it has to offer. A major factor standing between AI and impact is a lack of trust.
SmartKarrot
SEPTEMBER 14, 2022
SaaS products are expensive! And this is a key reason why their sales can be so difficult. But SaaS companies across the globe advertise offers and price discounts to draw the attention of customers and push sales. There is no doubt about the fact that SaaS products are expensive. This could be credited to the high value they offer, the high production costs, or even the investment of resources.
Forrester's Customer Insights
SEPTEMBER 14, 2022
I’m not generally known for my prowess in do-it-yourself, or DIY. When anything needs fixing, putting together and certainly constructing from scratch, I prefer to leave it to people who know what they’re doing. The reasons for this are primarily time, inclination and disposition, together with the knowledge that other people tend to be better […].
West Monroe
SEPTEMBER 14, 2022
“Digital” is such a ubiquitous element of our daily lives—so much so that it’s difficult to remember how revolutionary digital modes of connecting with people, analyzing and sharing information, managing life and work, and creating experiences really are. The healthcare industry provides a stark reminder of both sides of that transformation, where monolithic operating models and outdated tools and systems persist alongside some of the latest technologies and most nimble p
Speaker: David Azoulay, Marc Stracuzza, Román Tejada, and Guest Speaker Sucharita Kodali
Imagine a retail landscape where every interaction is personalized, every decision informed, and every opportunity maximized 🤔✨ Join us for an exploratory journey into the heart of AI-driven retail innovation. We’ll unveil the transformative potential of AI and data analytics in shaping the future of omnichannel personalization and e-commerce.
Forrester's Customer Insights
SEPTEMBER 14, 2022
“Sometimes a personalized experience is nice, but when it is done too often, it loses the ‘special’ aspect. If the personalized experience involves a discount or rebate, then I definitely want to know about it. If it involves something like a Coke bottle with my name on it, I really don’t care. And I get […].
AWS Machine Learning
SEPTEMBER 14, 2022
Amazon Lex is a service for building conversational interfaces using voice and text. Amazon Lex provides high-quality speech recognition and language understanding capabilities. With Amazon Lex, you can add sophisticated, natural language bots to new and existing applications. Amazon Lex reduces multi-platform development efforts, allowing you to easily publish your speech or text chatbots to mobile devices and multiple chat services, like Facebook Messenger, Slack, Kik, or Twilio SMS.
Forrester's Customer Insights
SEPTEMBER 14, 2022
Digital business leaders can use these tips to evolve their evaluation, selection, and evolution practices for both platforms and partners. Plus, learn about a robust new body of research that will help you supercharge the effectiveness of your digital ecosystem.
SmartKarrot
SEPTEMBER 14, 2022
Role: Director of Client Success Location: Pasadena, TX, US Organization: Pinnacle As a Director of Client Success, you will set the overall vision and strategic plan for the Client Success department, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.
Advertisement
Find your perfect LMS. Choosing the right Learning Management System (LMS) is crucial for your business's success. With so many options available in the market, how do you ensure you make the best choice? This guide is your key to finding the ideal enterprise learning platform for your business. Compiled by industry experts, these questions will help to clarify your needs, prioritize your most essential features, and guide you through the evaluation process.
Gainsight
SEPTEMBER 14, 2022
SaaS businesses everywhere are recognizing the power of Community and launching plans to implement a community strategy as part of their customer-facing operations. And luckily, the narrative at Pulse 2022 was no exception! For the first time ever, we had a dedicated Community track at Pulse. We’ve seen the results of customer success (CS) powered by Community initiatives and knew it was important to highlight.
Blueshift
SEPTEMBER 14, 2022
What does a modern marketer look like? Is she a creative storyteller who crafts engaging arcs in everything from emails, ads, podcasts, and TikTok shorts? Or a data analyst who pores over dashboards for insights? Is she a business collaborator bringing together the functions that interact with customers – all for the greater good of delivering exceptional customer experience?
SurveySparrow
SEPTEMBER 14, 2022
Podium started as a fantastic Reputation Management software for organizations of all sizes. They pioneered the high-touch digital interaction management for companies to manage their online reputation from a single platform positively. These days are long gone now. Podium is still a good tool, but not good enough to stop people from looking at its alternatives.
Expert insights. Personalized for you.
52 
Let's personalize your content