Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. In this article, we lay out the questions you can ask yourself to help you create a successful product roadmap that’s anchored in analytics. What is a product roadmap? Will our product roadmap encourage product-led growth?

Roadmap 52

Roadmap Analytics Metrics Feedback 52

InMoment XI

JULY 13, 2022

You don’t just want to appeal to new customers—you also want to keep your current ones coming back again and again. Not only do returning customers require less introduction to your products and services, but they also tend to spend more than first-time customers, too. NPS is a metric designed to measure customer experience.

Net Promoter Score 491

Net Promoter Score Customer Retention Effort Score NPS 491

Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Roadmap 52

Roadmap Measurement Data Net Promoter Score 52

ECXO

MARCH 21, 2023

Journey Map Your way to Customer Experience Maturity in Just 8 Steps + 12 with CX and EX Customer experience culture is a set of values, beliefs, and behaviors that a company adopts in order to create a customer-centric culture. Based on the company ‘’mindset’’ and approach. Based on the company ‘’mindset’’ and approach.

B2B 295

B2B Customer Experience Roadmap Culture 295

Experience Investigators by 360Connext

JULY 17, 2024

Are Customer Journey Maps Really Necessary? She was defeated, and realized she made a misstep in trying to get resources for a customer journey mapping initiative. The C-Suite heard her desire to understand customers better, but they couldn’t see HOW that exercise would benefit the company, exactly. They love us.

Customer Journeys 143

Customer Journeys Examples Strategy Roadmap 143

SurveySparrow

SEPTEMBER 4, 2020

We had recently hosted an Ask Me Anything event about creating product roadmaps which made us delve deeper into its importance. We found that you can utilize your roadmap to up your product strategy game, improve decision-making, and steer your business on the path to success! What is a product roadmap? Product roadmap process.

Roadmap 96

Roadmap Effort Score How To Metrics 96

Integrity Solutions

NOVEMBER 29, 2022

Here are the sales training metrics you should be using to measure your success. Let’s take a closer look at how you can pinpoint the metrics that will be useful and tell an accurate story of your sales training ROI. How to Determine Sales Training Metrics. How is that problem impacting these three important areas?

Training 88

Training Metrics Sales ROI 88

InMoment XI

AUGUST 16, 2024

This includes helping employees, stakeholders, or customers learn and integrate the technology into their daily workflows. These benefits will not only make your organization more profitable, but they will also improve customer metrics such as customer satisfaction.

Strategy 260

Strategy Customer Journeys Omni-Channel Technology 260

InMoment XI

AUGUST 3, 2022

Today’s conversation briefly touches on how employee experience (EX) programs can help you navigate employee challenges big and small, how EX initiatives interconnect with customer experience (CX) and how all of this can lead to meaningful Experience Improvement! How We Got Here. Well, we have the answer to that as well!

Employee Experience 557

Employee Experience Brands Roadmap Culture 557

Lumoa

JANUARY 27, 2023

This is especially true when it comes to serving your customers. Customer service in the 21st century is not just the prerogative of one specific department but of every business process, role, and philosophy. This article looks at how customer service can be optimized for better results. So what can be done?

Customer Journeys 208

Customer Journeys Customer Experience Customer Service Touchpoint 208

Integrity Solutions

SEPTEMBER 23, 2021

The concept of customer value is far from new. Ask any salesperson on the street if they’re providing customer value and they’ll say, “yes, absolutely.” When a customer spends time with a salesperson- and come away saying they got value from the discussion- what are they actually getting ?

Roadmap 72

Roadmap Sales Case Study Leadership 72

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. Most customer success metric fall into one of these four categories: Customer Usage Metrics.

Metrics 52

Metrics Customer Success Measurement Financial 52

Experience Investigators by 360Connext

OCTOBER 17, 2023

I speak with customer experience professionals every day. Some of them have fancy, customer-focused titles like Chief Customer Officer or Vice President of Customer Experience. Others have more common org chart regulars, like Chief Marketing Officer or Voice fo the Customer (VoC) Director.

Leadership 259

Leadership Customer Experience Customer Centricity How To 259

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. Most customer success metric fall into one of these four categories: Customer Usage Metrics.

Metrics 52

Metrics Customer Success Measurement Customers 52

CSM Practice

FEBRUARY 24, 2020

Your customers cannot be successful if they don’t use your solution offerings. It is the job of the customer success team to maximize engagement with your technology or services in order to drive value for the customers. Most customer success metric fall into one of these four categories: Customer Usage Metrics.

Metrics 52

Metrics Measurement Customer Success Customers 52

SurveySensum

FEBRUARY 27, 2024

Not only that, employee satisfaction has a great impact on your customer loyalty because companies with an employee engagement program reported enjoying 233% greater customer loyalty. Improved Customer Satisfaction: According to a Gallup study, companies with satisfied and engaged employees have 20% more sales.

Metrics 52

Metrics Strategy Employee Engagement Culture 52

ECXO

MAY 11, 2023

Educational articles by ECXO.org You’ll know that customer experience is a critical aspect of your business. Everything they do is built around their customers. In other words, they are truly customer-centric. Businesses with a customer focus are relentless in finding new ways to create value. Let’s continue.

Customer Centricity 156

Customer Centricity Customer Journeys Self Service Culture 156

Avaya

APRIL 15, 2019

Increasingly, Digital Customer Experience (DCX) leaders are using and evaluating Artificial Intelligence (AI) to improve customer interactions. We asked 697 business and IT leaders for the top benefit they saw with adding AI to their customer interactions. The key findings: Improves customer satisfaction (30%).

Roadmap 47

Roadmap Customer Experience Self Service Chatbots 47

Thematic

APRIL 17, 2019

You worked for IDEO and led user experience and customer insights at DoorDash and Cruise, two of the most successful YC companies. How to Use Insights To Drive Product Roadmap. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? Arianna: How did I get here?

Roadmap 54

Roadmap Customer Insights Company User Experience 54

ChurnZero

MAY 30, 2024

Customer education is essential for the success of your product. If your customers don’t understand your product, they will not use it. Setting up a customer education program isn’t simple, but it doesn’t have to be an all-or-nothing initiative. Customer feedback can be an emotional rollercoaster.

How To 107

How To Video Course Feedback 107

Centercode

APRIL 16, 2019

What are beta program metrics exactly? I’m sharing this experience (with his blessing) because it provides some insight for other product and program managers who have questions about identifying key beta program metrics. That’s why he reached out to Centercode’s Customer Success team. Which ones are important?

Metrics 65

Metrics Net Promoter Score ROI Effort Score 65

InMoment XI

OCTOBER 10, 2023

In today’s competitive business landscape, understanding customer service metrics is paramount. These metrics not only gauge the effectiveness of your customer service initiatives but also shape your overall business strategy and customer experience. What Exactly Are Customer Service Metrics?

Metrics 260

Metrics Net Promoter Score Customer Service Effort Score 260

Gainsight

MARCH 7, 2022

Over the past few years, we’ve been keeping our eye on an incredibly positive trend in the most successful companies: closer, more collaborative relationships between Customer Success and Product teams. . Level 4: Teams share KPIs and other important metrics (e.g. It’s only by working together that your business can grow and thrive.

Customer Success 103

Customer Success Roadmap Chief Customer Officer Feedback 103

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Product analytics provide the insight necessary to evaluate your last roadmap planning session and make informed decisions going forward. General business metrics are important as well, so you can tie your activities back to overall company goals. Customer Retention Rate.

Metrics 65

Metrics Net Promoter Score Management How To 65

Thematic

APRIL 17, 2019

Using Insights From Quantitative And Qualitative Data To Drive Product Roadmaps. Alyona: So what was your approach for taking insights from all these sources and using them to drive the product roadmap? As you start to build out your product roadmap, the team asks themselves: What are we hearing all of the time? Alyona: Awesome.

Roadmap 63

Roadmap Analysis Data Company 63

Thematic

JUNE 9, 2022

Is your company getting the insights they need from customer feedback? Building a story from customer feedback is a critical skill you need to learn, especially if you're responsible for delivering insights across your company - on a regular basis, ad-hoc, or for specific projects. What metrics really matter? Your data is good.

Feedback 62

Feedback How To Roadmap Analysis 62

ChurnZero

AUGUST 3, 2021

No matter what role you are in at your SaaS organization, metrics are key to your success. When looking at metrics, it is important to be able to tie it back to what matters the most to your board and investors – revenue. . Let’s take a look at some metrics that directly measure your company’s revenue performance.

Roadmap 98

Roadmap Metrics Software Customer Satisfaction 98

CSM Magazine

SEPTEMBER 20, 2024

Transitioning from one customer relationship management (CRM) platform to another may feel overwhelming at first glance; however, with thorough preparation and implementation, the switch can be seamless and advantageous in the long run. The existing CRM may lack certain functionalities, scalability options, or integration features.

CRM 52

CRM Roadmap System Training 52

Qualtrics

APRIL 25, 2019

This is alongside the well-documented benefits of D&I, such as improved productivity, creativity, and employee and customer satisfaction. Roseboro stated we need a new roadmap for D&I — a roadmap that goes from passive exclusion to active inclusion, and which is tailored to satisfy employee demands and capabilities.

Roadmap 40

Roadmap Competitive Advantage Culture Measurement 40

CSM Magazine

JULY 2, 2024

In an era where customer expectations are skyrocketing, businesses are scrambling to find the secret sauce for meaningful engagement. This comprehensive guide delves into the nitty-gritty of effective personalisation, offering a roadmap for businesses keen to elevate their customer experience game. The solution?

Loyalty 52

Loyalty Effort Score Roadmap Groups 52

Gainsight

NOVEMBER 13, 2023

This redefinition has come with a fresh understanding—community isn’t just about metrics or member counts; it’s about driving tangible business value and enhancing the customer experience. It unveils a roadmap, explaining how to seamlessly integrate a community into the heart of the Customer journey.

Engagement 52

Engagement B2C Roadmap B2B 52

Integrity Solutions

APRIL 28, 2021

What actions can you take to both increase employee engagement and create a customer retention strategy that moves more of your customers from “satisfied” to “loyal”? A 5-step roadmap to get you started. One of the key tenets of a customer retention strategy is that it relentlessly focuses on value creation.

Customer Retention 87

Customer Retention Strategy Net Promoter Score Employee Engagement 87

Wootric

AUGUST 10, 2018

Wouldn’t it be great to get customer feedback before there are even customers so you know what new features and products to prioritize? Yes, we’re talking about gathering feedback from customers who don’t yet exist, for a product that doesn’t yet exist, to create a product that will perform better, sell better, and get rave reviews.

Roadmap 53

Roadmap Data Net Promoter Score Analytics 53

Feedbackly

SEPTEMBER 26, 2023

Customer experience reflects the relationship that a business co-creates with its customers. Consider it a winning roadmap to stay ahead of the curve! In this regard, brands will turn to emotional insight to understand how customers feel, react, and behave in response to what the brand offers them.

Management 98

Management ROI Touchpoint Comparison 98

Gainsight

FEBRUARY 7, 2024

In the fast-paced world of Customer Success , staying ahead of the curve is non-negotiable. That’s why here at Gainsight, we’re beyond thrilled to share our latest triumph: clinching the top spot in the Winter 2024 G2 Grid Report for Customer Success. But what exactly does this mean, and why should you care?

Report 52

Report Roadmap Innovation Software 52

Lithium

MARCH 5, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Self Service 52

Self Service Social Media Roadmap Insurance 52

Lithium

APRIL 2, 2024

If you still need to sign up to receive the Customer Newsletter, you're missing out on the latest and greatest from Khoros! Some blog areas are limited to Khoros customers only. If you are a customer and unable to access anything, click the chat bubble (bottom right) and type Customer Access. Sign up today !

Roadmap 52

Roadmap Metrics CRM Resources 52