SaleMove

OCTOBER 13, 2023

Insurance companies have been playing catch up when it comes to the digital experience they provide to their policyholders and agents. The precedent set by other industries has elevated customer expectations, leaving insurers racing to digitally transform.

Self Service 84

Self Service Insurance Customer Expectations Industry 84

BirdEye

NOVEMBER 9, 2023

In today’s digital era, the online presence of insurance companies holds significant importance, especially on insurance review sites. It’s like using a treasure map that guides you straight to the heart of your customer’s thoughts and experiences. Table of contents What are insurance review sites?

Insurance 110

Insurance Financial Feedback Consumers 110

SaleMove

APRIL 5, 2024

Unlike older insurance agents who prefer to interact via phone and email, Glia research found younger agents show a strong preference for digital channels, led by chat. The post Research Finds Younger Insurance Agents Expect More Digital Channels appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 51

Insurance Interaction Customer Service Customers 51

ReviewTrackers

JULY 28, 2021

Insurance and Social Media. Social media marketing for insurance is experiencing major growth. According to a report by consultancy firm ITDS: 100 percent of 20 major global insurers are active on Facebook. Social Media Marketing for Insurance: The Challenge. People are not quick to trust insurance providers.

Social Media 175

Social Media Insurance Marketing Tips 175

Magellan Solutions

APRIL 28, 2023

Top 7 Benefits of Outsourcing Administrative Functions for Insurance Companies Insurance companies encounter a variety of challenges nowadays. Outsourcing administrative functions for insurance companies has been a proven strategy to consider. With the rising inflation, insurance companies are looking for ways to reduce costs.

Insurance 98

Insurance Company Policies Call Center 98

SaleMove

APRIL 1, 2022

How do insurers ensure that their site visitors are in good hands? The post Insurers Find Marketing Value in Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained. Carriers set themselves apart by providing a 5-star digital experience.

Insurance 54

Insurance Customer Service Marketing Customers 54

CSM Magazine

FEBRUARY 15, 2024

John Tschohl of the Service Quality Institute takes a look at the results of some of the leading customer-centric companies of 2023. Amazon I believe is the most customer-driven firm in the world. Obsessing over the customer experience pays off. During COVID Amazon never let up on its focus on the customer.

Financial 105

Financial Customer Service Insurance Customer Centricity 105

SaleMove

SEPTEMBER 16, 2022

Digital Customer Service for insurers enhances the policyholder experience and reduces customer servicing costs with an implementation in weeks not years. The post Expediting Digital Transformation in Insurance appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 92

Insurance Customer Service Customer Experience Customers 92

SaleMove

APRIL 1, 2022

How do insurers ensure that their site visitors are in good hands? The post Insurers Find Marketing Value in Digital Customer Service appeared first on Glia Blog | Digital Customer Service Explained. Carriers set themselves apart by providing a 5-star digital experience.

Insurance 52

Insurance Customer Service Marketing Customers 52

InMoment XI

APRIL 24, 2024

These centers typically handle a wide range of tasks, including appointment scheduling, prescription refills, insurance inquiries, and medical advice, among others. From swift resolution of customer issues to optimizing operational efficiency, our software empowers you to achieve better outcomes more efficiently.

Contact Center 260

Contact Center Healthcare Contact Center Software Insurance 260

CSM Magazine

FEBRUARY 16, 2024

Selecting a life insurance provider can be challenging, particularly if it’s not something you want to do for the first time. Nevertheless, getting life insurance is crucial, particularly if you have a family or are financially dependent on someone else.

Insurance 52

Insurance Company Financial Policies 52

SaleMove

MAY 27, 2022

Insurance sales have been hindered by complex digital limitations. With Digital Customer Service, insurance can bring back personal experiences—online. The post The Digital Tipping Point for Insurance appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 87

Insurance Tips Sales Customer Service 87

Magellan Solutions

SEPTEMBER 27, 2020

One of the keys to a successful business lies not only in the products or services but also to loyal customers. This is especially true for the insurance industry — an industry that relies greatly on its customer base. This is why good customer service in the insurance industry is important. .

Insurance 52

Insurance Industry Customer Service Customers 52

SaleMove

DECEMBER 23, 2022

Insurance carriers using Digital Customer Service are seeing increased agent portal adoption, fewer phone calls, and better agent satisfaction, and loyalty. The post Give Your Insurance Agents the Gift of Premium Support appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 84

Insurance Loyalty Customer Service Customers 84

SaleMove

JANUARY 13, 2023

Insurance companies can improve their profitability by boosting their policyholder retention rates with Digital Customer Service. The post Every Insurance Interaction is Critical: How to Improve Policyholder Retention appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 80

Insurance Interaction How To Customer Service 80

SaleMove

JULY 21, 2023

By implementing a holistic interaction platform, insurance companies can improve KPIs like first call resolution and average handle time, reducing operating costs. The post Deriving Value from the Insurance Contact Center appeared first on Glia Blog | Digital Customer Service Explained.

Contact Center 52

Contact Center Insurance Average Handle Time First Call Resolution 52

Uniphore

SEPTEMBER 7, 2021

Digital servicing has given CX teams the ability to conveniently and efficiently reach out to more customers, and COVID-19 has enabled many companies to adopt digital platforms at scale. We discuss: New CX innovations in the insurance industry. How AI and automation enabled a seamless switch to digital servicing.

Insurance 100

Insurance Industry Innovation Analytics 100

InMoment XI

OCTOBER 10, 2022

All types of businesses leverage customer surveys , and they’re as important for small, growing businesses as they are for established corporations. When you’re creating a customer survey, whether it’s for the first time, or something you do each year, it’s helpful to understand what to expect. The Power of a Good Customer Experience.

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

Helen Dewdney

SEPTEMBER 3, 2021

All businesses need insurance whatever the size. Insurance broker guest post. Here, John Roberts, the Managing Director of the independent East Yorkshire Insurance Brokers shares the benefits of using an insurance broker when arranging your business insurance. Why use an insurance broker?

Insurance 94

Insurance Policies Comparison Social Media 94

Comm100

SEPTEMBER 29, 2021

We’ve now reached the fourth and final part of our series exploring Digital Transformation in Customer Service. The Building Blocks for Successful Digital Transition , exploring strategies for boosting success in a customer service transformation. The Health Insurance Portability and Accountability Act (HIPAA) is a U.S.

Customer Service 195

Customer Service Culture Effort Score Chatbots 195

CSM Magazine

SEPTEMBER 3, 2020

Business insurance can be frustratingly expensive, but it’s an essential part of good customer service. From employees getting injured through to extreme weather stopping you from trading, you need insurance to safeguard your business in case the worst comes to the worst. Insurance makes your business look credible.

Insurance 52

Insurance Customer Service Policies Exercises 52

Uniphore

OCTOBER 7, 2021

It’s increasingly vital for organizations in all industries to provide superior customer service that exceeds expectations and meets users’ needs quickly and efficiently. Here are impressive examples of superior customer service: 1. Sainsbury’s Gives a Young Customer Exactly What She Wants U.K.

Examples 113

Examples Customer Service Company Airlines 113

Vonage

DECEMBER 18, 2018

It was a deeply engaging and apropos discussion as many businesses embark on initiatives to transform their contact centers and deliver on the customer experience promise. In fact, the discussion organically tilted toward customer experience rather than customer service - a subtle, but noteworthy shift in being customer centric. .

Omni-Channel 254

Omni-Channel Chatbots Self Service Customer Experience 254

TechSee

JUNE 16, 2022

Customers expect better and faster pre and post purchase services. Whether they need help setting up a new device or to repair a damaged product, the way in which these interactions are handled are at the heart of customer satisfaction. Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Magellan Solutions

NOVEMBER 7, 2022

Insurance Back Office Support Tasks for 2023. Why do people get insurance back office support? Staff and insurance firms can find it hard to keep clients happy. And outsourcing can help businesses increase customer satisfaction. Insurance companies use various ways to improve their business processes. IT SUPPORT.

Insurance 75

Insurance Policies Technology Software 75

SaleMove

MAY 14, 2021

How P&C Insurers are Differentiating Themselves in in the Marketplace. Social distancing, quarantines and remote work have impacted consumer expectations and how businesses deliver goods and services. Customers have come to expect access to offerings online and for insurers to meet them within their digital journey.

Insurance 52

Insurance Self Service Contact Center Call Center 52

SaleMove

JUNE 2, 2023

The one-click purchase doesn’t make sense for complicated insurance products. Carriers must prioritize digital support to align to customer expectations. The post Why Creating an “Amazon-like Experience” May Not be Right for Insurance appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 52

Insurance Customer Expectations Customer Experience Customer Service 52

customer sure

FEBRUARY 1, 2023

Marmalade Insurance, the specialist in insurance solutions for young, student, learner and young named drivers, has been providing trailblazing insurance products to those aged 17-30 since 2006. Part of this approach is their customer feedback process, which they introduced in 2020, with the help of CustomerSure.

Insurance 62

Insurance NPS Feedback Net Promoter Score 62

InMoment XI

FEBRUARY 14, 2024

It’s easy to fall into the trap of thinking that customer expectations are always changing, and you’ll never be able to keep up. However, all your customers want the same thing: to be able to interact with their brand on their terms. What is Omnichannel Customer Experience?

Omni-Channel 260

Omni-Channel Customer Experience Social Media Touchpoint 260

Ecrion

JULY 16, 2020

Did you know that the insurance industry in the United States netted $1.22 As more insurance companies begin to emerge, customers are beginning to compare quotes from multiple companies now more than ever. Are you interested in learning how to improve customer experience in insurance? trillion in 2018?

Insurance 75

Insurance Industry Customer Experience Multi-Channel 75

CSM Magazine

SEPTEMBER 24, 2019

Insurers are the least trusted companies in the UK and are unable to answer over half of routine questions successfully, according to research commissioned by digital customer experience technology provider, Eptica. First, they need to embrace processes, technology and knowledge to help them deliver the service that customers expect.

Insurance 45

Insurance Customer Service Multi-Channel Fashion 45

Call Experts

JULY 27, 2023

A customer service call center serves as the backbone of a company’s customer service operations, providing a centralized hub where all customer inquiries, requests, and concerns are addressed efficiently and effectively. And high expectations from their customers.

Call Center 52

Call Center Customer Service e-support Contact Center 52

SaleMove

NOVEMBER 11, 2022

The insurance customer experience is moving digital, but it still relies upon human interactions. The post The Human Touch in Insurance Isn’t Going Away — It’s Moving Digital appeared first on Glia Blog | Digital Customer Service Explained. Carriers must consider how they support those communications.

Insurance 61

Insurance Communication Interaction Customer Experience 61

SaleMove

MAY 14, 2021

P&C Insurers are setting themselves apart by meeting customers where they are: On Screen. The post Guiding Insurance Customers to Success On Screen appeared first on Glia Blog | Digital Customer Service Explained.

Insurance 52

Insurance Meeting Customers Customer Service 52

Magellan Solutions

JULY 21, 2021

Different Types of Insurance Claims Outsourcing. Insurance claims outsourcing proves to be helpful for insurers worldwide. Insurance products and services are ever-changing in this specific niche. Yet services of insurance BPO remain consistent. Property Insurance Claims. Shop insurance.

Insurance 52

Insurance Policies Airlines Financial 52

Inbenta

DECEMBER 14, 2021

They’re turning to online channels for self-service insurance information and support — instantly, seamlessly, and at any time. According to a 2021 report, 50% of customers rank digital communications as a high priority (but only 17% of insurers use them). Buy: Generate quotes, sell services and products.

Insurance 52

Insurance Chatbots Customer Journeys Case Study 52

SaleMove

JULY 9, 2021

Supercharge P&C Insurance Sales with the Digital Customer Experience. The Property and Casualty (P&C) insurance industry is being dramatically transformed by digital technologies that are shifting the customer relationship back to the carriers. Customer-Centricity Accelerates Success.

Insurance 52

Insurance Sales Abandon Rate Customer Centricity 52