Stella Connect
JANUARY 4, 2022
Customer service coaching refers to the practice of ongoing communication between the agent and their manager to hone in on how to improve on specific skills, achieve specific goals, and develop their craft so they can handle even the most difficult customer interactions. Coach your service team strategically.
ShepHyken
NOVEMBER 1, 2017
So, I took a few minutes to talk to several people about how they were trained. I talked to a retail salesperson, a flight attendant, and a server at a restaurant. I asked them what kind of customer service training they received from the companies they worked for. The retail salesperson was sharp.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ShepHyken
JUNE 2, 2021
Even if you’re in the retail world and sell the same merchandise as Amazon, go beyond thinking about being in competition. Instead, think about how to coexist. I’ll put it in retail terms. It built stores near small independent retailers. The local retailer had a choice. Almost everyone answers, “Amazon!”
CSM Magazine
OCTOBER 25, 2023
The “brick and mortar” retail sector operates in a challenging environment, especially as many in-store workers are likely craving remote work opportunities. As a result, physical retailers must offer something truly special to entice and retain customers. Product Usage : How to use, maintain, or care for the product.
Ecrion
JULY 22, 2019
Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?
ShepHyken
MAY 10, 2023
Routinely sharing examples helps employees recognize their opportunities to delight their customers. Some retail organizations, like Nordstrom, have an easy, no-questions-asked return policy. Even though the employees at Nordstrom aren’t breaking the rules, the customer feels as if they are going above and beyond.
CSM Magazine
NOVEMBER 4, 2019
You need to be aware of your body language and your tone of voice and how both are affecting the perception customers have of you and your company. They are also aware of how their mood changes their body language and how energy levels can fall during a busy shift as tiredness kicks in and what to do.”.
Expert insights. Personalized for you.
97 
Let's personalize your content