ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ViiBE Blog

APRIL 7, 2021

What is a customer service training video? Some people are a natural fit for customer service. Still, not everyone has the knack for anticipating customer needs and maintaining a professional composure even in stressful scenarios. How do you teach good customer service?

Customer Service Training 52

Customer Service Training Video Training Customer Service 52

ShepHyken

NOVEMBER 1, 2017

So, I took a few minutes to talk to several people about how they were trained. I asked them what kind of customer service training they received from the companies they worked for. She delivered great service, however, her fellow employees didn’t seem to operate at her level. She was amazing.

Customer Service Training 98

Customer Service Training Training Customer Service Airlines 98

Comm100

JUNE 30, 2016

According to research conducted in 2015 by Aspect Cloud Solutions , 76% of respondents see “customer service as a ‘true test’ of how much a company values them.” ” And customer service training is vital to maintaining excellent customer relations. Image source: ALISON.

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Customer Service Training Course Training Customer Service 140

ShepHyken

JANUARY 4, 2019

Lastly, customer service reps are expected to manage their time effectively. A well-trained executive would know how to deal with customer issues promptly and also disengage them without making them feel unvalued or unheard. Building an onboarding module.

Customer Service Training 77

Customer Service Training Training Customer Service How To 77

Comm100

APRIL 24, 2018

I’ve created this blog post to share some customer service training videos I’ve used to create “wow” learning moments. I’ve also avoided using the same customer service training videos that are shared by a ton of other blogs, and have used just videos from my experience that I have found personally effective.

Customer Service Training 120

Customer Service Training Video Training Customer Service 120

Comm100

JULY 28, 2016

It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. With over two decades of experience in the customer service training industry, Ray knows what it takes to get your staff focused on the customer experience.

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Customer Service Training Training Customer Service Customers 100

ShepHyken

JULY 14, 2021

Once you have the idea that you don’t want to say, “No” to a customer, you must empower your people to be able to do so. You teach them what they can say, “Yes” to, what they can’t do for the reasons previously mentioned, and how to think in terms of options and alternatives. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

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How To Hotels Hospitality Transportation 168

Kayako

MARCH 21, 2018

Since onboarding involved understanding the inner workings of Kayako and how to best deliver customer support for a SaaS product, I needed my team to teach me the ropes. Unfortunately, there was no meeting room where I could sit down for training sessions , or 24/7 mentors who can walk me through the topics in my onboarding sheet.

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Customer Service Training Video Training Customer Service 140

CSM Magazine

NOVEMBER 1, 2018

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution. Course management. Learning delivery.

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Customer Service Training Training Software Customer Service 40

Magellan Solutions

MAY 25, 2018

And finally, to ensure a meaningful customer engagement, you must first teach and expose your employees the ins and outs of customer service. How would you this? Start with the basics — customer service training. Customer engagement starts within. Phases of customer service training.

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Customer Service Training Training Customer Engagement Engagement 70

Ecrion

JULY 22, 2019

Too often, companies blame a loss of revenue on competitors, poor market conditions, and even failed marketing strategies when the real reason why business is down is due to a poor customer service training and standards. Be honest with yourself: How confident are you, really, with your current level of customer service?

Customer Service Training 78

Customer Service Training Training Customer Service Customer Journeys 78

Michel Falcon Experience

AUGUST 8, 2016

After building your customer-centric culture and learning how to properly recruit exceptional customer service employees you must then build your world-class training program. By watching this 3 minute episode you will learn: How to develop “micro learning” to increase knowledge retention.

Customer Service Training 60

Customer Service Training Video Training Customer Service 60

ShepHyken

JUNE 24, 2020

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs, go to www.thecustomerfocus.com. The post How to Measure Customer Retention appeared first on Shep Hyken.

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Customer Retention Measurement How To B2C 164

UJET

DECEMBER 13, 2018

Your team hears more direct customer feedback than anyone else in the company—their interactions make up the bulk of the customer experience. Whether they're helping a customer solve a problem, walking through a difficult process or following up on billing, each interaction makes an impact.

Customer Service Training 63

Customer Service Training Feedback Training Customer Service 63

ShepHyken

AUGUST 5, 2020

We ask participants to identify the problems and complaints they hear most from both internal and external customers. We add one extra question: “How often does this happen?” We list them all, vote on the top three, and then have a team discussion on how to eliminate or mitigate these problems and complaints.

Customer Service 156

Customer Service How To Exercises Customer Service Training 156

ShepHyken

JANUARY 5, 2022

BarkBox gave us a perfect example of showing how to use timely proactive communication and personalization to create a better customer experience. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. Follow on Twitter: @Hyken. Copyright © MMXXI, Shep Hyken).

Customer Experience 173

Customer Experience How To Touchpoint Communication 173

Integrity Solutions

SEPTEMBER 28, 2023

In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. But great customer experiences don’t just happen.

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Customer Service Training Training Customer Service Contact Center 110

ShepHyken

JUNE 2, 2021

Instead, think about how to coexist. I’ve written an entire book on this topic, The Convenience Revolution , which teaches six principles on how to be convenient. It starts by eliminating any friction you create along your customer’s journey. Be a Part of Your Customers’ Lives: This is where Amazon excels.

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How To Retail Advertising Customer Service Training 132

CSM Magazine

NOVEMBER 4, 2019

You need to be aware of your body language and your tone of voice and how both are affecting the perception customers have of you and your company. Confidence also comes from reminding yourself that you are the expert and to tap into your product knowledge and experience in difficult or day to day customer service situation.

Customer Service Training 80

Customer Service Training Training Customer Service Hospitality 80

Peter Lavers

DECEMBER 11, 2017

In our new guest blogger Jason Grills ’ first instalment of this blog , he shared four great customer service training ideas that will refresh your support service and take it to a higher level. They will love it, no matter how silly it looks. How to Inspire Your Support Team to Work More Efficiently?

Customer Service Training 74

Customer Service Training Training Customer Service Groups 74

Peter Lavers

DECEMBER 8, 2017

It’s not always about the knowledge and education – sometimes, it’s more about team building and motivation training. In this article, we are showing you some of the best customer service training ideas that should refresh your support service and take it to a higher level. #1 1 Active Listening Practice.

Customer Service Training 68

Customer Service Training Training Customer Service Exercises 68

ShepHyken

MARCH 17, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post How to Care More About the Customer Than the Sale appeared first on Shep Hyken.

Sales 171

Sales How To Customer Service Training Customers 171

Comm100

DECEMBER 19, 2017

Therefore, any company trying to improve their customer experience should follow a defined plan to adopt a strategy that is congruent with their customer expectations. Here is a detailed step-by-step guide to setting goals and strategizing for customer experience improvement. Download Now.

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Strategy Customer Experience How To Customer Journeys 287

ShepHyken

APRIL 20, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Follow on Twitter: @Hyken. Copyright © MMXXII, Shep Hyken).

How To 127

How To Customer Service Training Customers Customer Service 127

Eptica

FEBRUARY 19, 2021

Date: Friday, February 19, 2021 Author: Pauline Ashenden - Demand Generation Manager How to build mental muscle memory for customer service success. You might also be interested in these posts: How to pick the right contact centre technology for your business. Published on: February 19, 2021. Share this page on: Tweet.

Customer Service 104

Customer Service How To Customer Service Training Customer Focused 104

ShepHyken

MAY 10, 2023

Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author. Learn more about Shep’s customer service and customer experience keynote speeches and his customer service training workshops at www.Hyken.com.

How To 64

How To Policies Customer Service Training Training 64

ShepHyken

APRIL 14, 2021

If all you do is compare yourself to your competitors, you may be missing your best opportunities to create the best experience for your customers. In my newest book, I’ll Be Back: How to Get Customers to Come Back Again and Again , I cover a six-step process to getting your customers to say, “I’ll be back.”

How To 141

How To Customer Service Training Leadership Meeting 141

ShepHyken

MARCH 3, 2021

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post How to Handle Lost Luggage: A Lesson From the Airlines appeared first on Shep Hyken.

Airlines 145

Airlines How To Travel Customer Service Training 145

Up Your Service

OCTOBER 25, 2016

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ? Let’s start with customer service training.

Customer Service Training 40

Customer Service Training Training Customer Service Culture 40

Stella Connect

JANUARY 9, 2018

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust. Recognition and Rewards: Keeping the Spark Lit.

Customer Service Training 41

Customer Service Training Training Customer Service Management 41

Michel Falcon Experience

JANUARY 16, 2020

Do you have plans to host a customer journey mapping workshop this year? Is it taking your customers too long to get in touch with your company which negatively impacts sales? When was the last time you updated your company’s customer service training material? Customer Journey Mapping. 2020 and Beyond.

Customer Journeys 88

Customer Journeys Strategy Customer Experience How To 88

ShepHyken

SEPTEMBER 7, 2022

Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. The post This Is How to Communicate with Customers appeared first on Shep Hyken.

Communication 71

Communication How To B2C Exercises 71

ShepHyken

FEBRUARY 26, 2020

I had a chance to interview Matt for my Be Amazing or Go Home TV show, and he shared specific insights on how to improve the customer experience. Personalization is a hot topic, and “on-demand” is about giving the customer what they want when they want it. In Matt’s words, “The world is now on-demand and highly personalized.

Customer Experience 112

Customer Experience How To Transportation Travel 112

The DiJulius Group

NOVEMBER 4, 2021

Whether you’re launching a new customer experience strategy or you need to revisit and reinvigorate some of your existing customer service training, it is vital to add a customer service certification component. These will not only dramatically increase the retention of your customer service training.

Gamification 59

Gamification Customer Experience How To Customer Service Training 59

Myra Golden

APRIL 28, 2021

This morning I hosted a webinar for leaders of customer service departments and operations. I walked everyone through how to prepare customer service specialists to apply psychological tactics to bring down the temperature in interactions and de-escalate. What advice can you give me?

Training 105

Training Customer Service Contact Center How To 105

Comm100

DECEMBER 14, 2017

Here are our steps you can use to build a management process which closes the loop and acts on customer feedback, all the while improving experiences for your customers. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams. Download Now.

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Strategy Customer Experience How To Effort Score 226