Customer Confidence Customer Service Training How To Retail 
ShepHyken
APRIL 28, 2024
5 Reasons Why VIP Customers Are the Key to E-Commerce Growth by Josh Kim (Total Retail) VIP customers significantly impact a business’ bottom line, often contributing a substantial portion of total revenue. My Comment: I’ve been studying how different brands are creating successful loyalty programs.
ShepHyken
MAY 27, 2019
(Forbes) With a $800-million-dollar investment in technology, fulfillment and logistics, Amazon one-day shipping is now standard for Prime members, the race for customer loyalty in retail is getting even more expensive. Yet customers also want to enjoy a digital experience with little or no friction. by By Team Survaider.
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ShepHyken
MAY 7, 2018
Overstock’s customer service texts have a 98 percent open rate by Ilyse Liffreing. Digiday) Overstock.com knows the days are long gone when people would call or email about problems with its products or service. That’s why the online retailer now converses with its customers most frequently through text messages.
ShepHyken
DECEMBER 4, 2017
My Comment: For many businesses (even if you’re not a retailer), holiday sales are higher than the rest of the year. Every business must be prepared in busy times for the increase in customers. This is an opportunity for an increase in sales, but if not handled well can be frustrating for customers. Follow on Twitter: @Hyken.
ShepHyken
JANUARY 25, 2017
The Dollar Shave Club continues to impress me with their amazing customer service. I have used them as an example of how to create a membership experience , but now I want to focus on their ability to deliver amazing customer service. But, that is not the case with Dollar Shave Club. Recently my razor broke.
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