Interactions

MAY 28, 2020

So how can businesses redefine their customer experience or customer service strategy to fit this world? If customer experience surpassed brand and product in terms of importance to buyers in the past decade, empathy and care is certainly going to be the theme of the next few years.

Customer Journeys 83

Customer Journeys Self Service Strategy Multi-Channel 83

ShepHyken

DECEMBER 23, 2019

At the bottom is an excellent ebook that you can download (free of charge) about one-to-one personalization. Get your customer service ready for the next year with the Customer Service Trends 2020 eBook. My Comment: Another long one to read – an ebook – but worth taking the time to download.

Customer Service 100

Customer Service eBook Trends Tips 100

Help Scout

AUGUST 11, 2021

If you’re curious about this blog and want to explore more to see if it’s for you, here are some resources you can use to decide: Webinars on Customer Success. Ebooks around topics like compensation and management. Aggregated “toolkits” of paired blog posts, webinars, and ebooks.

Customer Service 82

Customer Service eBook Leadership Resources 82

Inbenta

SEPTEMBER 1, 2021

In the last few years, with more and more brands realizing the potential of keeping customers happy, conversational support has become an essential part of growth strategies. Conversational support is a customer service strategy that throws away the idea that customer support should only focus on resolving customer queries.

Tips 52

Tips Chatbots Insurance eBook 52

Playvox

SEPTEMBER 2, 2022

Related Article: 10 Reasons Why You Should Have a Remote Customer Service Strategy. Learn more about how other contact center leaders are handling remote work — and how agents feel about it — in our free, fresh-off-the-presses eBook, The Contact Center Conflict: Remote Work vs. Return to the Office.

Contact Center 70

Contact Center Management Policies Gamification 70

Playvox

MAY 4, 2023

So what, exactly, would it take to meet (or even better exceed ) customer expectations these days? Let’s go through some key factors that make or break a great digital customer experience. Related eBook: Why Digital Matters: Connecting With Customers Beyond Voice Data, Data, Data I’m in love with my new smartwatch.

Contact Center 52

Contact Center Customer Expectations Meeting Self Service 52

Comm100

JUNE 5, 2018

Creating a knowledge base for your business is a win-win customer service strategy. This eBook shares best practices in the planning, structuring and creation of knowledge bases, based on our experience in helping our customers set up and optimize their knowledge bases.

Contact Center 121

Contact Center Call Center Self Service Chatbots 121

Talkdesk

AUGUST 8, 2016

For every customer who complains about your service, 26 others remain silent. Information about a bad customer service interaction reaches twice as many people as praise for a good experience. Check out more stats in Help Scout’s Ebook on customer service facts.

Poor Customer Service 40

Poor Customer Service Customer Service eBook Social Media 40

Comm100

OCTOBER 8, 2016

To solve this common issue, you can create free educational and training materials for your customers; this can increase their engagement with your services and produce loyalty as a result. Give customers one-on-one attention. consumers switch service providers due to poor service. Special Reports. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

DECEMBER 4, 2017

Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0

ShepHyken

MARCH 13, 2017

Richard Shapiro covers three “sales phases” that can positively impact your customer’s experience. 3 Best Practices to Retain Customers and Stop Churn by Sarah Frazier. We’ll expand upon these lessons learned and highlight the main takeaways.

Social Media 89

Social Media Customer Service Infographics Retail 89

Comm100

JUNE 13, 2018

This is especially important during the holiday season, as directing customers who are contacting you on social media to call customer support to resolve an issue further clogs service lines, and can upset rather than help customers. Quality Check: How’s Your Website? Download Now.

Tips 130

Tips Self Service e-support Social Media 130

Comm100

FEBRUARY 16, 2018

This statistic comes from CCW Digital’s latest Winter Executive Report – a report that analyzes the customer service priorities of several organizations to discover the most popular goals and strategies for call centers in 2018. Recommended for you: [eBook] Improve Your Customer Experience: An Action Plan for CX Success.

Customer Service 101

Customer Service Social Media Chatbots Knowledge Base 101

Comm100

NOVEMBER 3, 2017

Someone who is going to work with social media customer service is going to need different training than legal, legal is going to need different training than corporate, etc. Recommended for you : You Need a Jointly Owned Social Media Customer Service Strategy ASAP – Here’s Why.

Social Media 112

Social Media Course Training Marketing 112

ShepHyken

AUGUST 26, 2016

If you would like to get an advanced copy of the e-book, click the box below and I will send an email to you along with bonus input from over twenty industry experts on the “how-to’s” for great customer service. Link to Reserve FREE eBook.

Customer Service 0

Customer Service Policies Communication Training 0