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Customer Self-Service: Pros, Cons, Examples

TechSee

The role of technology is more important than ever in improving customer service and operational efficiencies. Let’s dive into the nuts and bolts of customer self-service and see how it can impact and benefit your business. . Download our eBook: What Self Service Will Look Like in 2025 .

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What Poor Customer Service Says About Your Business

Talkdesk

Many companies think about customer service from the business perspective. They analyze customer service metrics and try to extrapolate learnings. They work with their customer service representatives on effective customer interaction techniques, holding training and coaching sessions.

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Get Ready for The Shopping Season with These 10+ Tips

Comm100

This is especially important during the holiday season, as directing customers who are contacting you on social media to call customer support to resolve an issue further clogs service lines, and can upset rather than help customers. This could include in-house customer service representatives, or remote live chat agents.

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