Comm100

NOVEMBER 8, 2017

When 67% of consumers turn to social media for customer service support, and 87% of customers indicate that these interactions positively impact their buying decisions, integrating social media into your customer service support strategy becomes a no-brainer.

Social Media 120

Social Media Customer Service Marketing eBook 120

Comm100

NOVEMBER 3, 2017

Social media is chaotic, but your social media team shouldn’t be! In order for your social media strategy to work, it’s important that your team be onboard with what you are trying to achieve, and have the knowledge and resources to help you achieve it. The Basics of Social Media Training.

Social Media 115

Social Media Course Training Marketing 115

Playvox

FEBRUARY 13, 2023

Related Article: Why Sweaty Betty Doesn’t Sweat Quality Management Impact Of Quality Management On Customer Retention Poor experiences send customers out the door, and it’s vastly more expensive to acquire new customers than to hang on to the ones you have. But what’s the real value of a loyal customer? of revenue.

Contact Center 78

Contact Center How To Multi-Channel eBook 78

Comm100

OCTOBER 8, 2016

By the way: Don’t forget to update your current customers on your latest post! Newsletters, texts, and social media updates can help keep inform your customers about your latest blog posts. Increase your social media presence. Give customers one-on-one attention. Special Reports. White Papers.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

Comm100

OCTOBER 11, 2017

Once you decide to engage in social media customer service, the next step is coming up with an effective strategy for implementing it. You know the “what” and they “why” of social media support, but who within your company should be the one to own this new platform? Should it be customer service?

Social Media 119

Social Media Customer Service Strategies Strategy Customer Service 119

Comm100

JUNE 5, 2018

Before choosing an AI solution, you have to select the most compatible and effective option for you, having undertaken a careful analysis of where AI complements and enhances your existing customer experience strategy. Creating a knowledge base for your business is a win-win customer service strategy.

Contact Center 123

Contact Center Call Center Self Service Chatbots 123

Talkdesk

AUGUST 8, 2016

An overall negative view of the brand, which turns customers into…. Brand detractors who… Discourage new customers. One bad experience can spiral into the loss of more than just one customer. This is especially true in the age of social media. Three statistics on the cost of poor customer service.

Poor Customer Service 40

Poor Customer Service Customer Service eBook Social Media 40