Customer Self-Service: Pros, Cons, Examples


Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses.

Redefining your CX strategy: The COVID-19 Effect


Businesses are gearing towards opening up while maintaining the safety and security of their employees as well as the customers. So how can businesses redefine their customer experience or customer service strategy to fit this world? Customer Experience

2017 Is Out, 2018 Is In – What Will Customer Service Look Like This Year?


Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. Customers aren’t the only ones who experience pain points.