NICE inContact

MAY 8, 2019

Customers are more satisfied with phone interactions than companies think they are. Conversely, organizations overestimate customer satisfaction with automated assistants/chatbots. If your curiosity is piqued, the good news is that the full report is available as a free download. You won’t be disappointed!

Self Service 136

Self Service Contact Center Chatbots Omni-Channel 136

Comm100

JANUARY 9, 2018

Many businesses assume they know what their customers want, when those assumptions can be very different from their customer’s experiences. That is why you need to consider ways of getting feedback from your customers through effective customer satisfaction surveys. 5 Top Benefits of Customer Satisfaction Surveys.

Customer Satisfaction 206

Customer Satisfaction Survey Tips How To 206

InMoment XI

OCTOBER 4, 2023

Moving from “What” to “Why” I still have far too many discussions with clients and prospects who ask me what their net promoter score (NPS) goal should be or what does a blip in their customer satisfaction score (CSAT) mean to their business. This is the validation from your customers that you have achieved integrated CX!

Customer Experience 558

Customer Experience Net Promoter Score How To Effort Score 558

InMoment XI

AUGUST 17, 2023

Take NPS from a Score to a Strategic Advantage In today’s fiercely competitive business environment, customer satisfaction is paramount to success. Happy customers become brand advocates, fueling growth through positive customer feedback. Take The Lead!

Net Promoter Score 493

Net Promoter Score Self Service Effort Score NPS 493

SurveySensum

AUGUST 31, 2023

Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention. Let’s journey into the realm of the top 7 SaaS customer satisfaction surveys that empower you in product adoption and SaaS customer retention.

Customer Satisfaction 52

Customer Satisfaction Survey NPS User Experience 52

Lumoa

MAY 19, 2022

According to our State of the Shopping Apps Report for 2022, technical variables have a huge impact on customer satisfaction levels – but the list of factors that users take into account doesn’t stop there. Download the full shopping apps report to find out why.

Report 208

Report Ecommerce Retail Customer Satisfaction 208

CSM Magazine

JANUARY 17, 2022

With the assistance of different data sources, Gravitee wanted to display real-time updates of some of the USA’s most popular apps that were being downloaded so far in 2021. Social media apps TikTok, Facebook, and Instagram ranked as the top 3 most downloaded apps in the USA and you can click here to see more about the rest of the list.

Customer Service 52

Customer Service Social Media Entertainment Communication 52

Experience Investigators by 360Connext

APRIL 9, 2024

Unlock the full potential of your customer-facing team and watch your customer satisfaction soar! Let’s transform the frontline of your business into a powerhouse for customer loyalty.

Customer Experience 162

Customer Experience Loyalty Customer Satisfaction Customers 162

Comm100

NOVEMBER 2, 2017

As he pulled up to my destination, Rodrigo asked only one thing of me: “If you wouldn’t mind filling out the customer satisfaction survey and rating my service today, I would really appreciate it,” he said. What is a Customer Satisfaction Survey? Customer interviews Focus groups. Download Now.

Customer Satisfaction 160

Customer Satisfaction Survey Feedback Tips 160

Comm100

JANUARY 29, 2024

Live Chat Benchmark Report 2024 Discover the latest live chat performance benchmarks to understand how well your team is performing compared to the competition Download the data Report Here are some of the key takeaways from the report. Download all the data for free in the link above.

Wait Times 130

Wait Times Report Trends Analysis 130

Comm100

JANUARY 22, 2018

It can be tough to find agents who have the right balance of technical knowledge with great customer service skills, and even tougher to assess whether you’ve truly got that balance right. That’s why effective customer satisfaction survey questions are an integral part of the ticket resolution process. Download Now.

Customer Satisfaction 104

Customer Satisfaction Survey How To eBook 104

Comm100

JANUARY 10, 2018

There’s many other reasons why effective customer satisfaction survey questions are so important for the service industry, too. Retention of customers is a simple and easy way of growing your business, as it’s significantly costlier to acquire new accounts than it is to retain existing ones. Download Now.

Customer Satisfaction 102

Customer Satisfaction Industry Survey eBook 102

Helen Dewdney

MAY 18, 2022

Ofcom has revealed the results of customer satisfaction with telecom providers in its yearly research. In 2021 it found that “only half of customers were satisfied with how complaints are handled. Purchase and download Templates for complaining about utilities if you just want a template to get a matter sorted quickly.

Customer Satisfaction 62

Customer Satisfaction Survey Wait Times Customers 62

Comm100

JANUARY 11, 2018

Sample Template for Getting Call Center Feedback from Your Customers. Here is a list of sample questions you can use to get the opinions of your customers. The sample questions contain a general question to assess customer satisfaction, as well as questions assessing the knowledge, speed and manner of the interaction.

Call Center 104

Call Center Customer Satisfaction Survey Customer Service Representative 104

Comm100

JULY 6, 2016

Customer satisfaction is a crucial metric. Knowing how your customers feel about your product, services, and support team is critical to understanding how to grow as a company. Customer satisfaction surveys can help you yield useful data that otherwise could be hard to quantify. Customer loyalty.

Customer Satisfaction 127

Customer Satisfaction Survey Loyalty Social Media 127

Comm100

JANUARY 25, 2018

Because of this, it’s vital that establishments can create effective customer satisfaction surveys to identify which areas of their service can be continuously improved, helping to attract more customers now and in the future. Free Download] Improve Your Customer Experience: An Action Plan for CX Success.

Tourism 105

Tourism Hotels Customer Satisfaction Survey 105

Comm100

JANUARY 25, 2018

10% higher customer metrics. Even if you were only interested in finding out how happy your customers are, running external customer satisfaction surveys isn’t enough to ensure this. Free Download] Improve Your Customer Experience: An Action Plan for CX Success. Download Now. 21% higher productivity.

Customer Satisfaction 104

Customer Satisfaction Survey Feedback eBook 104

Comm100

JANUARY 9, 2018

Many businesses assume they know what their customers want, when those assumptions can be very different from their customer’s experiences. That is why you need to consider ways of getting feedback from your customers through effective customer satisfaction surveys. 5 Top Benefits of Customer Satisfaction Surveys.

Customer Satisfaction 100

Customer Satisfaction Survey Tips How To 100

TechSee

APRIL 22, 2024

To foster true positive engagement, all customer interactions must be straightforward and effortless. While new technologies offer incredible promise, customer adoption is a very real challenge. One common misstep in deploying new CX technologies is requiring customers to download apps or go through similar technical hurdles.

Innovation 109

Innovation How To Sports Video 109

InMoment XI

AUGUST 2, 2023

In this blog, we have listed NPS best practices that will help you shape the course of your organisation into becoming a leader in customer satisfaction. NPS Best Practices Tip #1: Listen To Your Customers Understanding your customers is paramount in shaping your business strategy. Take The Lead!

NPS 260

NPS Customer Centricity Tips Automotive 260

Uniphore

DECEMBER 13, 2021

From streamlining and simplifying self-service to augmenting live agent interactions, these tools help optimize every conversation, delivering measurably better outcomes, including: Higher customer satisfaction (CSAT) and net promoter scores (NPS). Download The Article. Increased first contact resolution (FCR) rates.

Retail 262

Retail Net Promoter Score Self Service Customer Experience 262

Comm100

JANUARY 18, 2022

Read on for a snapshot of our Live Chat Benchmark Report 2022, then download the free report below to gain access to all the benchmark data you need on your journey to customer experience (CX) excellence. Download: Live Chat Benchmark Report 2022. Download the report. Customer satisfaction (CSAT) dipped.

Metrics 130

Metrics Data Wait Times Customer Satisfaction 130

InMoment XI

AUGUST 23, 2023

If you do not undergo continuous customer experience management to help your business keep up with customer and industry competitors, you may develop a static CX program. As customer preferences change and new technologies emerge, businesses that fail to adapt risk being left behind.

Customer Experience 260

Customer Experience Omni-Channel Employee Engagement Innovation 260

Qualtrics

MARCH 1, 2021

Customer surveys should be run as a continuous program that keeps you in touch with your market and informs your decision-making. CSAT is short for customer satisfaction. A customer satisfaction survey tells you how satisfied a customer is with some aspect of your business. Website satisfaction survey.

Survey 29

Survey Net Promoter Score NPS Employee Engagement 29

TechSee

APRIL 1, 2024

Our exciting suite of self-service solutions, powered by MultiSensory and Conversational AI promises to revolutionize customer service. From simplifying support interactions to personalizing the experience, TechSee’s new offerings aim to elevate customer satisfaction while reducing costs to record lows.

Self Service 124

Self Service Customer Service Representative Contact Center Customer Satisfaction 124

GetFeedback

AUGUST 14, 2019

Let’s talk about customer satisfaction. . It’s time to get serious about getting satisfaction. In customer experience (CX) terms, we often dismiss Customer Satisfaction Score (CSAT) measurement as too simple. Customers and their experiences are complex and nuanced, so there’s no perfect metric.

Customer Journeys 273

Customer Journeys Metrics How To Customer Satisfaction 273

Kayako

MAY 13, 2022

As e-commerce and demand for online help expands, companies have to meet and exceed new expectations to keep customers satisfied. Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Are you ready to provide fast and responsive customer care?

Self Service 275

Self Service Knowledge Base e-support Policies 275

TechSee

MARCH 21, 2024

Key Features: Intuitive Visual Guides: Easy-to-follow visual flows assist customers throughout the installation process, from unboxing to final setup. Frictionless Access: Customers can access the web-based installation guide via QR codes, SMS, emails, or directly through an API, with no download required.

Self Service 124

Self Service Contact Center Customer Satisfaction Customers 124

InMoment XI

AUGUST 10, 2017

You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. View Article.

eBook 200

eBook Loyalty Engagement Customer Satisfaction 200

InMoment XI

AUGUST 10, 2017

You can download the entire book here. Forward Our understanding that there is a connection between employee satisfaction and customer satisfaction goes back at least to the Service Profit Chain Model. Editor’s note: This is a chapter from the ebook, Unlock the Value of CX. View Article

eBook 200

eBook Loyalty Engagement Customer Satisfaction 200

Oracle

OCTOBER 26, 2020

Be sure to check back each week to learn how Oracle CX customers drive success and build customer relationships that last. Delivering a unified brand message through an omnichannel marketing approach is one of the keys to customer satisfaction. The intent was to create a series of expert content reports.

Omni-Channel 40

Omni-Channel Customer Satisfaction Strategy Fashion 40

Uniphore

NOVEMBER 11, 2021

With a conversational automation platform that understands the customer’s real intent and sentiment, banking contact centers can deliver a positive conversational experience that drives customer satisfaction. Download Now. The post Banking on Great Conversations appeared first on Uniphore.

Banking 130

Banking Net Promoter Score Contact Center NPS 130