ShepHyken

DECEMBER 22, 2021

I realize you stayed late a couple of nights to get this report finished. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. Thank you again.”

Customer Service Training 131

Customer Service Training Leadership Video Feedback 131

Help Scout

APRIL 29, 2021

Everyone in the business, including those beyond the customer-facing teams, has an accurate understanding of who the customers are and what matters to them. Customer service is a part of the business’s strategic vision. The business agrees on a clear definition of “good customer service.”.

Culture 139

Culture Customer Service How To Policies 139

ShepHyken

SEPTEMBER 23, 2020

The latter doesn’t come from stopping when there is a possibility that there might be more you could do to enhance the customer experience. In the sales world, there are many reports about how many no’s you get from a customer before they say yes. This “follow the shot in” analogy can be used in many other areas of business.

Effort Score 131

Effort Score Exercises Travel Customer Service Training 131

ShepHyken

MARCH 27, 2019

The parking lots were jammed, and the lines were long – so long that it prompted a local news station to come out and report on how long the lines were. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. I remember when Home Depot came to the St. Follow on Twitter: @Hyken.

Advertising 134

Advertising Customer Service Training Customer Service Training 134

ShepHyken

JULY 17, 2019

When a reporter asked Blues Coach Craig Berube what he had to say about it, Berube replied, “I have nothing to say about it.” Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. The referees were relieved of their responsibilities for the rest of the playoffs.

Customer Service Training 120

Customer Service Training Customer Service Training Report 120

ShepHyken

JANUARY 29, 2018

Customer Service Report 2018 by Olga Kolodynska, Justyna Polaczyk, Malgorzata Buksinska and Lukasz Labedzki. LiveChat) The report contains key customer service findings from 2017 and trends for 2018. Its main goal is to bring knowledge to business owners and customer service decision makers.

Customer Service 93

Customer Service Social Media Tips Trends 93

ShepHyken

DECEMBER 18, 2019

Have a weekly huddle with your team and spend five minutes sharing how someone created a great customer experience that week. Little reminders shared consistently with employees will help keep customer service front of mind. Publish a report or white paper that will benefit your customers.

Customer Service 123

Customer Service Customer Experience Tips Social Media 123

Second to None

FEBRUARY 12, 2018

Crafting a leading customer service strategy can serve as a differentiator for brands in any industry, because it is this kind of value that truly sticks out to customers in this age of indulgence. In a truly customer-focused organization, you might even see the gap reversed.

Brands 59

Brands Leadership Voice of Customer Survey 59

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

ShepHyken

JANUARY 17, 2022

7 Customer Service Skills Every Business Needs by Renee Johnson. The Tech Report) Much of the customer mindset will remain a mystery. However, researchers have been collecting data on customer service satisfaction for years. Here are my top five picks from last week. Follow on Twitter: @Hyken.

Customer Journeys 67

Customer Journeys Customer Service Retail Touchpoint 67

CSM Magazine

JULY 12, 2020

Customers’ expectations of businesses are constantly changing. The idea that customers need everything as soon as possible can be detrimental to a business. Social media, reviews, and chatrooms are all tools in a customer’s arsenal, revealing the strengths and weaknesses of your business. The bottom line.

Customer Service 52

Customer Service Marketing Social Media Ecommerce 52

ShepHyken

JANUARY 23, 2017

(Sharpen) Here’s part II in our series about the future of customer experience. We’re taking a look at how progressive companies are successfully integrating self-service into their customer service strategy. If you like the article, then be sure to download the full report. Follow on Twitter: @Hyken.

Self Service 48

Self Service Social Media Customer Service Fashion 48

Win the Customer

DECEMBER 29, 2015

To inspire and motivate employees to perform at their best and generate maximum efficiencies in operations and services provided, you must be in the people business. Vernon Hill is one of the most customer-focused and driven bankers in the world. Perhaps, one of the most successful too.

Customer Service 52

Customer Service Customer Experience Banking Financial 52

ShepHyken

APRIL 30, 2018

16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. Follow on Twitter: @Hyken.

Net Promoter Score 82

Net Promoter Score Customer Service Self Service NPS 82

LiveChat

OCTOBER 16, 2018

Several companies are recognizing this crucial fact, and as per a recent study, by 2018 about 50% of organizations will make necessary changes in their business models to become customer-focused. How to know if customers are satisfied with your service? It’s your customers’ opinions that make a difference.

Net Promoter Score 50

Net Promoter Score Social Media e-support Customer Satisfaction 50

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Dennis Wakabayashi.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. Thompson is also co-author of The Blueprint to CRM Success and author of the groundbreaking report “Customer Experience Management: A Winning Business Strategy for a Flat World.”. Dennis Wakabayashi.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

ShepHyken

MARCH 13, 2017

If you find that stat interesting you’ll love what Sprout Social has put together in a special report titled “47 Social Media Statistics to Bookmark in 2017.”. A Recipe for Consistent Customer Service: 5 Key Ingredients by Jeremy Watkin. Here’s a statistic you won’t believe. 89% of social media messages to brands go ignored.

Social Media 89

Social Media Customer Service Infographics Retail 89

ShepHyken

FEBRUARY 5, 2018

New Study: 62% of Companies Ignore Customer Service Emails by Steven MacDonald. SuperOffice) Today we’re excited to release our new study: The 2018 Customer Service Benchmark report, which is a study of how 1,000 companies handle customer support. Here is a short infographic for some of the findings.

Customer Service 15

Customer Service B2C Retail Infographics 15

ShepHyken

DECEMBER 17, 2018

(CustomerThink) As 2018 comes to a close, it’s time to reflect upon this year’s Customer Care industry highlights, and to think about what’s expected to happen next year. To help you plan for 2019, we report on six major trends that are set to shake up the industry. Employees treated right will treat customers right.

Customer Service 78

Customer Service Trends Customer Care Case Study 78

ShepHyken

DECEMBER 20, 2017

According to the Five9 Customer Index 2017 report , 77% of customers in the B2C space will not do business with you again if you give them bad customer service the first time they do business with you. Customer service doesn’t just happen on the front line. Here is a sobering statistic. This is huge.

Customer Service 109

Customer Service Competitive Advantage B2C Culture 109

ShepHyken

DECEMBER 4, 2017

This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” For information contact or www.hyken.com.

Customer Service 0

Customer Service Government Poor Customer Service Case Study 0