Five Lessons On How To Personalize the Customer Experience
ShepHyken
JANUARY 5, 2022
This prompted BarkBox to reach out to its customers in the areas that were hit hardest. This is a letter emailed to one of the customers: Hello Veronica, This is Rachel, and my pup Harper, with the Happy Team here at BARK. Shep Hyken is a customer service expert, keynote speaker, and New York Times, bestselling business author.
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