Customer Confidence Customer Focused Customer Service Strategies Report 
ShepHyken
APRIL 30, 2018
16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. Business2Community) A Customers 2020 report predicts that by 2020, customer experience will overtake both price and product as the key differentiator for brands. Follow on Twitter: @Hyken.
ShepHyken
DECEMBER 4, 2017
This could be an amazing case-study, as the government, generally thought to be at the very low end of customer satisfaction, works to turn public sentiment around. You’ll have to fill out a form to download the report titled, “Rethinking Federal Customer Experience.” For information contact or www.hyken.com.
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