4 Reads That Will Help You Prove CX ROI
InMoment XI
NOVEMBER 2, 2021
At the end of the day, investing in customer experience (CX) is about more than just the score. Customer Acquisition Customer Retention Cross-sell & Upsell Cost Reduction. #1: 1: Customer Acquisition. 2: Customer Retention. Truly customer-centric companies can easily reach and maintain these percentages.
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