Experience Matters
OCTOBER 2, 2018
To support this theme, over the past year we have conducted research and developed content – such as this eBook – specifically aimed at helping fellow CX professionals improve the world around us. The post eBook: Humanizing Customer Experience appeared first on Customer Experience Matters®.
Kerry Bodine
JANUARY 27, 2021
I see that same optimism in the aspiring and veteran customer experience professionals that I have the pleasure of working with every day. We must believe that we’ll make things better for customers, employees, and our organizations — otherwise, why would we attempt CX work at all? Yup, I said it. Unprecedented change.
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BlueOcean
SEPTEMBER 18, 2023
The RFP is the slog you need that 3 rd cup of coffee to get through—especially when it’s an RFP for outsourced customer care. After all, we’re talking about a complex, customer-facing solution that needs to align seamlessly with your brand. But we’ve got you—just grab a copy of our latest eBook.
Experience Matters
JANUARY 16, 2018
This is an update to the original eBook that was published in 2008. It has been downloaded and read by tens of thousands of people around the world and is likely one of the most-read documents ever published on the topic of customer experience. People are instinctively Read More.
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Getting your customer experience (CX) right drives business success. Not only does a better CX improve customer satisfaction, increase retention, and create more engagement, it also drives key business results, including lower operational costs and higher profits. That’s why we wrote this eBook.
InMoment XI
APRIL 11, 2022
So what can these brands do to get ahead of customer expectations? The key is to dive into your customer data. Tip #1: Rethink the Digital Customer Journey. Because of the rapid growth that businesses have undergone, e-commerce brands have not had an opportunity to slow down and evaluate the experience they are delivering.
Optimove
MARCH 18, 2024
Take your customer segmentation to the next level with our advanced guide Download Now Why it Matters: March marks Problem Gambling Awareness Month in the US. Using tech to identify at-risk players, operators can provide a safer, more personalized player experience. Tech can contribute to mitigating problem gambling.
Advertiser: Vanilla Forums
Many people think that self-service is a low-end experience and would much rather offer their customers “personalized attention.”. Best-selling author and customer experience thought leader Blake Morgan has put it all down on paper for you. Self-service can improve customer experience and simultaneously drive down costs.
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The coronavirus outbreak flipped our world – and customer experience strategies – upside down. Two years later, CX pros are still curious about the impact the pandemic has had on customer expectations and how to modify their CX measurement programs accordingly. Have the drivers of customer experience changed?
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With the recent acceleration of digital transformation, allowing customers to communicate with your organization in the easiest way possible is the starting, and perhaps the most crucial, point in their journey. Download this eBook and see how enabling digital channels like messaging can improve the overall customer experience.
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Happier agents mean a better customer experience and improved CSAT/NPS scores. This eBook includes checklists for developing agent empathy and business continuity plans. Remote agents are the new reality. This new normal brings new challenges for contact centers. Find out what you need to do for your organization to excel.
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For many employees, Customer Experience is just a number. This type of thinking contributes to a pervasive frustration with Customer Experience (CX), and in particular, Voice of the Customer (VOC) programs. The primary focus of this eBook is how to create a customer-first culture.
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CX pros are examining the impact the pandemic has had on customer expectations and how they might need to modify their CX measurement programs. Have the drivers of customer experience changed? Download this eBook and discover how to adjust to get more from your customer feedback right now!
Advertiser: Vanilla Forums
Because a good customer experience is attributable to better revenue on your end, and higher satisfaction for your customers. Download the eBook today to focus on building a great CX! Why does your organization need to focus on building a great CX? An enormous 84% of them.
Advertiser: Delighted
Stay ahead by checking in on your customers to get crucial insight on how you can continue to make their shopping experience comfortable and effortless during COVID-19 and into the new year - no matter where they make their purchase. 2021 is here!
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