Beyond Philosophy
FEBRUARY 10, 2020
We also discussed how your Customer Experience plays into the mix to help you facilitate customer-driven growth. . Business Growth has always been at the heart of the Customer Experience movement. Where do we get new customers? Customer Driven-Growth. Focus on Unmet Needs to Improve Business Growth.
ShepHyken
APRIL 8, 2019
Each week I read a number of customer service and customer experience articles from various resources. To Provide the Best Customer Experience, Be Proactive by Frank Konkel. NextGov) “Be where your customers are” and other helpful tips from customer experience professionals.
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Beyond Philosophy
FEBRUARY 6, 2020
Nonetheless, it does, and done right can yield positive customer-driven growth. These influences often have surprising effects on customer behavior, usually in ways you didn’t expect about things you didn’t think mattered. It would be best for your bottom line to be deliberate about how you present information to your customers. .
Horizon CX
DECEMBER 1, 2023
The Art of Selling CX: Convincing Skeptical Senior Leaders on Customer Experience Success Introduction In the dynamic landscape of customer experience (CX) management, the journey extends beyond strategic implementation; it’s a constant process of persuasion and selling ideas, especially to senior leadership.
Oracle
MARCH 1, 2021
In celebration of Women’s History Month, we’re highlighting some of the top female pioneers in customer experience (CX). Female innovators in CX technology have shaped the field since the earliest days and continue to create change and exciting new experiences, technology, and ideas.
Customer Bliss
JULY 7, 2016
That has been my intention behind my books, blog, speaking and work as co-founder of the Customer Experience Professionals Association. That is also behind why I have launched a customer experience podcast series – so that we can hear each other’s’ voices and celebrate in our successes and learn from our challenges.
Horizon CX
JULY 15, 2019
I attribute that permanent learning of mine to the tall instructor with the bowtie who led that class and introduced these writing concepts in a fun and entertaining way and for providing an environment that allowed us to even question those ideas and grammatical usage to our ultimate satisfaction. That didn’t exist back then.
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