How the Entertainment Industry is Using Data Collection

QuestionPro Audience

As mobile becomes more popular, however, the entertainment business is using the technology to capture what was lost in the relationship between the studios and the consumer, and convert that data into meaningful insight into what works and what doesn’t.

Social Media Industry Report 2019: Media & Entertainment

NetBase

And what can media and entertainment brands do to keep pace with these ever-changing needs? We explore that and more in our Social Media Industry Report 2019: Media & Entertainment. Media & Entertainment Brands Must Eat or be Eaten. Media & Entertainment Methodology.

Engagement lessons from Orlando, the world’s entertainment capital

CX Ahead

Back in 2016, I wrote an article sharing that the biggest misconception around customer experience back then was that marketing would fully own the customer journey design. The post Engagement lessons from Orlando, the world’s entertainment capital appeared first on CX Ahead.

The Benefits of Creating an Entertaining Customer Experience with Gamification

PlayVox

If you're in the customer service and experience department, then you've probably heard all about gamification in the call center agents, as it boosts agent performance and engagement. Customer Experience

Increase Reservations: Top 5 Gravy Audiences Travel & Entertainment Companies Used in 2018

Gravy Analytics

Gravy Analytics uses anonymous, mobile location signals to understand where people go in their daily lives, and give brands new visibility into the offline customer journey. These location-derived insights power our industry-leading audiences that enable advertisers to reach engaged consumers

How Hospitality and Entertainment Brands Can Future-Proof the Guest Experience

inmoment

His novel, impassioned approach to customer experience implementation changed the face of the rental car industry, in which he found award-winning ways to connect customers and companies. Last week, I led a roundtable discussion at the Future Guest Experience 2019 conference, where I had a chance to chat with executives and CX experts who are searching for ways to future-proof their guest experiences.

Generation Z statistics: New report on the values, attitudes and behaviors of the post-Millennials

Vision Critical

Smart companies are beginning to shift focus and use customer intelligence on Generation Z to their advantage. The report, The Everything Guide to Generation Z , provides statistics and insight for marketers, customer experience and innovation pros in all major industries.

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The ultimate report on Millennial customers: Gen Y attitudes and their impact on tech, finance, media and other major industries

Vision Critical

More than ever, companies need to engage with Millennial customers to get a clearer picture of their attitudes, behaviors and aspirations. Gaining deep customer intelligence about Millennials—and creating a strong bond with them—are imperatives for doing business today.

How Elizabeth Arden, Bustle, Refinery29 and Audible think about CX

Vision Critical

At CX and the City on July 18th, industry leaders from Refinery29, Bustle, Elizabeth Arden and Audible shared how they are approaching the biggest challenges and opportunities in customer experience. Elizabeth Arden: Stay ahead of your customer. Harness the power of customer insight.

Nielsen’s Lynda Clarizio shares her perspective on the evolving media landscape

Vision Critical

media at Nielsen, her overriding advice to attendees at the closing keynote of the 2017 Customer Intelligence Summit ’s first day: Take risks, embrace challenges, and be yourself. Research Marketing Business Strategy Innovation Customer Experience media and entertainment

The Realities of Rural 5G Deployment in the US

Forrester's Customer Insights

Early last week, Ajit Pai, the Chairman of the US Federal Communications Commission (FCC) announced his approval of the merger of T-Mobile and Sprint. This will result in a third mega-carrier in the US mobile wireless market, which is a good move for consumers like you and me.

Event of the Month: Food & Wine Classic

Gravy Analytics

Speak a location data expert today to learn how Gravy can help you reach your best customers. Blog Events & Tradeshows Featured Events Restaurants Travel & Entertainment aspen food & wine classic Gravy Audiences Location IntelligenceFood & Wine Classic in Aspen.

Fervent Fans Give Customer Feedback to Verint for Turnkey Intelligence

Verint

Turnkey Intelligence is an independent third-party research firm recognized, respected and trusted by the top entities in sports and entertainment. The company determined it had outgrown its “homegrown” survey tool and was searching for a more scalable, flexible and robust solution to meet the needs of its customer research group. This feedback is used to drive customer experience improvements at more than 220 professional and collegiate properties, leagues, brands and events.

For Telecoms, These Three Automation Benefits Mean a Better Customer Experience

Teletech

Rather, the transition to digital brings with it the promise of increasing customer loyalty, and for telecoms, digital adoption could be the industry's saving grace. Customer Experience TIME (Telecommunications, Internet, Media, Entertainment) customerexperience telecomDespite its nostalgic undertones, the term "traditional" used to describe technology now substitutes as code for old and expensive.

How Positive Emotions Keep Customers Coming Back

NICE inContact

Wouldn’t it be great if there was one single, relatively simple thing brands could do to motivate customers to stay loyal and spend more over the long-term? There is a way that brands can encourage loyalty with demonstrable results: Make customers feel good — again and again. Customer decision-making and motivation — how customers act and why — is at the core of customer experience. What does that mean for customers?

The Future of Brand Building is Customer Centricity

C3Centricity

However, even today, with the creation of inbound marketing strategies, they are still irritating their customers with spammy emails, intrusive popups and over-complicated cookies, that gather far more information than most organisations will ever need or use. Customer Centricity.

How to Create a Modern Stadium Fan Experience with a Digital Identity

Avaya

Sports fans are focused and engaged, with instant mobile access to info and entertainment. Their goals are to boost fan and customer experiences, optimize event performance and activities, and generate revenue—especially via uncharted channels.

Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ

Kate Nasser

Do you want to make customers smile? If you mean more than entertain them, here are guaranteed steps to wow 'em. The post Make Customers Smile w/ These Guaranteed Steps | #CX #CustServ appeared first on KateNasser.com.

Forgotten Facts & Fantasies of Customer Delight

C3Centricity

How glad I was that I took that decision, because I discovered that Peruvians are experts in customer delight! Of course, my mind is never far from work and I realised that I was so enamoured by this country because it’s people have customer centricity down to a fine art.

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5 Ways to Empower Teams to Deliver Great Customer Service

Kayako

And with good reason, customer-centric culture is the backbone of good customer experience. Richard Branson famously said “If you look after your staff well, they will look after your customers. Often front-line teams have an excellent pulse on the customer’s wants and needs.

Are You Prepared to Handle a Customer Service Emergency?

Wired and Dangerous

It was one-fifth entertainment, one-fifth showcase, and at least five-fifths big-deal sales opportunity! Today’s wired and dangerous customers are fickle! Do your customers have a way to reach you anytime should they have a service emergency?

Technology for 21st-Century, Experience-Driven Sports Fan Engagement

Avaya

This starts with a seamless approach to fan, customer, and team engagement that can manifest in many ways from on-site, touch-activated, multi-sensory, virtual experiences to off-site communities. Customer Experiences that Get You to and Through the Gate.

How to Prove the ROI of Your Voice of the Customer (VoC) Program

GetFeedback

When it comes to customer experience (CX) , I can think of many, many things we all know to be true. . We can all agree customers expect more of us than ever. We can agree there are more customer interactions than ever before, and some of that is our own fault.

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Are You Creating Memorable Moments for Your Customers?

Who's Your Gladys?

Their brand identity is colorful and entertaining. Customer Service Delighting customers Lori Jo Vest social media Uncategorized Who''s Your Gladys? customer delight Customer Service Articles Sock It to Me Socks

As Avaya Stadium Turns Three, Avaya Kicks Up its Fantastic Fan Experience

Avaya

Customer Engagement Avaya Sports and EntertainmentI’ve always liked things in threes. Three stooges, Charlie’s Angels, the rule of three (suggests that when things come in threes, they are inherently funnier, more satisfying, or more effective than other numbers of things).

Empowering Your Team to Deliver Kick-Ass Customer Experience

BlueOcean

It’s a trend that has a significant impact on the customer care sector. There are very real service expectation differences between providing customer service to a one-off consumer versus a loyal member. But first – What is a Kick-Ass Customer Experience Anyway?

Facebook Audience Optimization Capabilities: What Does it Me To You?

Natalie Petouhof

Most interests are sorted into broad categories like Lifestyle and Culture, People, or News and Entertainment. Covering Customer-Facing Applications That Deliver Better Customer Experiences. Tweet Audience Optimization is a new tool that reveals the hundreds of thousands of categories Facebook divides its users into, but also the number of people who belong to each one.

Inspiring a Sales and Service Culture

MaritzCX

Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. Caesars Entertainment VP Total Service Terry Byrnes and.

5 CX Strategy Killers You Need to Get Over

360Connext

It seems to be human nature to focus on the unnecessary but more attractive/compelling/interesting/entertaining distractions instead of the stalwart/steady/reliable but boring items in our everyday lives.

What does your attitude convey to customers?

Wired and Dangerous

Customers love service people with a positive attitude! Generation Y customers (Millennials) who are an increasingly powerful group of customers are on the prowl for great personal experiences. You are in complete control of your attitude.

Inspiring a Sales and Service Culture

MaritzCX

Next week, join over 500 professionals preparing to gather at CXFusion to learn how to create exceptional customer experiences. Caesars Entertainment VP Total Service Terry Byrnes and.

Make or Break Customer Satisfaction

MaritzCX

The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article. Automotive

Make or Break Customer Satisfaction

MaritzCX

The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article

Make or Break Customer Satisfaction

MaritzCX

The trick with these things is that you want to try and present something new, useful, and hopefully reasonably entertaining so they don’t boo you off the stage. I have to give a talk next week at the ESOMAR automotive conference in Wolfsburg. Let’s see what happens. The talk will focus on a new technique. View Article

Why Exceeding Customer Expectations Can Make or Break a Business

Kayako

Identifying the service our customers want can be like trying to hit a clay-pigeon. We want to do our best to deliver the best support to our customers. But your customer and their desires can be moving targets. Basic customer expectations are formed by your product.

AI Customer Service: Today’s Most Transformative Technologies

TechSee

It seems like every company in every industry wants to harness the power of AI to enhance operations and positively impact the lives of their customers. of major companies around the world are currently using AI customer service technologies, the second most common use of AI after IT.

How to Leverage Six Sigma to Improve Customer Experience

NICE inContact

For many years I have been a practitioner of both customer experience (CX) and Six Sigma , so I can personally speak to the unmatched advantages of bringing these two disciplines together. What is Customer Experience (CX)? To improve our bottom line while improving the customer’s life.

How To 229

Are Your Customer Communication Touchpoints This Stupid?

Topdown

The title of Micah Solomon’s recent Forbes article caught my eye: “ Stupid Touchpoints Are Worse Than No Touchpoints in Customer Service and Customer Experience.” Customer Experience Customer Communications

Which Companies Deserve a Holiday Gift from Their Customers?

MaritzCX

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article

Which Companies Deserve a Holiday Gift from Their Customers?

MaritzCX

Last night I visited a local Lettuce Entertain You restaurant here in the Chicago area to purchase some gift cards for some of the people who provide services to me and my family. I also ordered takeout from the restaurant at the same time. While I was waiting for my food to be brought out, View Article