ViiBE Blog

AUGUST 17, 2021

What is the purpose of customer experience management? Customer experience. This is why customer experience management, meaning a process of tracking customer expectations and undertaking relevant actions, has become one of the focus points of businesses across different industries.

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Customer Experience Management CEM Customer Experience Management 52

BirdEye

SEPTEMBER 11, 2023

Effortless customer feedback summarization to grasp the key points and take swift action. Get Key Insights About Your Customers Behaviors Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO How does Birdeye use AI-driven customer feedback insights?

Feedback 106

Feedback Strategy Social Media Analysis 106

InMoment XI

FEBRUARY 12, 2024

By merging these elements, Integrated CX empowers businesses to make informed decisions, improve customer satisfaction, and drive success in an increasingly data-driven world. In short, integrated customer experience is an anti-siloed CX strategy. How Does Integrated Customer Experience Work?

Effort Score 260

Effort Score NPS Net Promoter Score ROI 260

Upstream Works

OCTOBER 23, 2019

Customer Experience Management is the means by which an organization captures, measures, evaluates, and acts on all customer experiences, across all touchpoints on the customer journey. There are so many different types of customer experiences today compared to even ten years ago.

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Customer Experience Management Customer Journeys Customer Experience Management 60

BirdEye

MAY 22, 2023

Consider using a customer referral program template to boost your company’s word-of-mouth advertising and make the most of every positive customer experience. In this blog, we’ll explore referral template strategies and share examples. Let Birdeye help you grow your customer base with just a few clicks.

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Examples Strategy Social Media Advertising 96

SurveySparrow

JULY 17, 2019

In a study conducted by Forrester, it was revealed that 72% of organizations consider customer experience improvement as their top priority. Did your strategies work? Were you able to improve customer experience? Worry not, where humans can’t help, a customer experience management software can!

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

SurveySparrow

APRIL 11, 2021

This is where having a lead nurturing strategy helps businesses big time. It puts them in a difficult situation where they have to say ‘No’ at the end of a long drawn presentation or demo. What is a lead nurturing strategy? Both the parties get to know each other during the lead nurturing strategy.

Strategy 98

Strategy How To Effort Score Social Media 98

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Watch the Free Demo Now. See Pricing FREE DEMO What is a social media profile?

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

BirdEye

AUGUST 7, 2023

That means you need more strategies in your pocket to stand out from your competitors. Below, we delve deeper into 13 auto repair marketing strategies to boost your business. Watch the Free Demo Now. See Pricing FREE DEMO Why is marketing for the auto repair business important?

Strategy 52

Strategy Sales Marketing Social Media 52

BirdEye

MAY 16, 2024

Beyond just having an online store, it’s important to integrate it into an overall retail strategy. As customers are shopping more omnichannel than ever, providing a seamless, frictionless experience across channels can give you a competitive edge. Get started for free WATCH DEMO 2.

Retail 57

Retail Omni-Channel Social Media Customer Satisfaction 57

BirdEye

MAY 8, 2023

But finding and engaging new prospects takes time, strategy, and effort. Before social media and marketing automation, companies would fish for new customers by making cold calls and even knocking on doors. Today, businesses use all kinds of channels and sales prospecting tools to generate leads and convert them into customers.

Sales 52

Sales Tips Strategy Social Media 52

BirdEye

JANUARY 25, 2024

You’ll learn: What automated review sharing is The benefits of sharing reviews on social media Tips for optimizing your automated review sharing strategy Table of contents The importance of online reviews What is automated review sharing? Automated review sharing streamlines the process of promoting customer feedback on social media.

Social Media 109

Social Media Brands How To Multi-Channel 109

BirdEye

FEBRUARY 15, 2024

In this blog, we’ll delve into the latest online review trends, insights, and strategies to help you paint a detailed picture of consumer behavior and use it to your advantage. Review requests via email and SMS The strategies for soliciting reviews evolved in 2023, with digital channels leading the way in effectiveness and reach.

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Automotive Healthcare Hospitality Retail 109

BirdEye

APRIL 2, 2024

The post Why you should unlist, not delete, your YouTube videos appeared first on Birdeye Customer Experience Management.

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Video Metrics Trends Data 109

BirdEye

AUGUST 31, 2023

In this article, we discuss how you can automate Google reviews from satisfied customers and build your credibility. Be Found Wherever Your Customers Search Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO What is a Google review?

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Guidelines Feedback Resources Policies 109

NetBase

MAY 27, 2020

And smart companies are hitching a ride on this fast-moving sales strategy to maximize their presence and connect directly to consumers. However, there is no reason to expect that D2C strategy is going away anytime soon. They are a bedtime story on how to rock your D2C strategy and have a happy ending. D2C is Here to Stay.

Brands 97

Brands Strategy Consumers Trends 97

BirdEye

NOVEMBER 22, 2023

More reviews More revenue Collect and manage law firm reviews effortlessly with Brideye. Watch the free demo now. See Pricing FREE DEMO Why knowing how to manage a small law firm’s reviews matters While gathering client reviews is a critical first step, the thoughtful management of these reviews is what sets your firm apart.

Management 109

Management Policies Feedback Tips 109

SurveySensum

JANUARY 30, 2024

If yes, then it’s time you discover the right customer experience interview questions that determine how well a candidate knows about customer experience management. Understanding the Company’s CX Vision “What does ‘customer experience’ mean to you, and how is it measured?

Customer Experience 52

Customer Experience Customer Satisfaction Metrics Feedback 52

BirdEye

MAY 13, 2024

With audience insights tools, businesses can: Develop accurate buyer personas Segment the target audience base Create tailored and impactful content Gauge customer sentiment Develop an effective advertising strategy Let’s explore these benefits of audience insights tools in detail. Watch the Free Demo Now.

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Tools Social Media Multi-Channel Advertising 62

Gainsight

DECEMBER 14, 2020

The better approach is to interact with customers digitally, during an active session with your product, because you have their attention and are more likely to trigger an immediate reaction. You can communicate with customers through any channel, from in-person to online, to over the phone.

Customer Engagement 52

Customer Engagement Tools Engagement Strategy 52

BirdEye

NOVEMBER 21, 2023

Juggling creative expression with the practicalities of project management and client interactions adds complexity. Amidst these challenges, the last thing you want to waste your time on is unrealistic and time-consuming digital marketing strategies that give you no results. Regularly post high-quality images of completed projects.

Marketing 109

Marketing Social Media Advertising Tips 109

BirdEye

MARCH 5, 2024

AI-generated answers may include links to authoritative sources, so businesses must adapt their content strategy to be featured in SGE responses. Why SGE matters for multi-location businesses SGE presents a powerful tool for multi-location businesses to enhance their local SEO strategy and reach customers like never before.

Social Media 57

Social Media Interaction Government Trends 57

Lumoa

APRIL 28, 2024

That’s where customer experience platforms come in. They offer you one space where you can collect all the customer feedback, analyze it, report it, and adjust your cx insights strategy by collecting. It enabled them to not only collect data but to also create strategies based on the insights the platform provides.

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Self Service Customer Journeys Feedback Analysis 208

BirdEye

SEPTEMBER 8, 2023

That’s why online reputation management (ORM) is not just an optional strategy; it’s a necessity. Here are five tips to help you master online reputation management in the financial services sector. Table of contents What does online reputation management for financial service firms mean? Watch the Free Demo Now.

Financial 104

Financial Tips Management Social Media 104

BirdEye

JANUARY 17, 2024

They ensure that content aligns with your overarching brand standards and messaging strategy and fits each social media channel’s specific tone. Watch the Free Demo Now. Watch a demo today to get started. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business?

Social Media 107

Social Media Multi-Channel Software Feedback 107

BirdEye

MARCH 15, 2024

Watch the Free Demo Now. See Pricing FREE DEMO Things to know before you delete your YouTube channel Before you take the irreversible step of deleting your YouTube channel, it’s crucial to consider these essential points: You will permanently lose all your content, including videos, playlists, likes, comments, and subscribers.

Social Media 57

Social Media How To Video Data 57

BirdEye

NOVEMBER 30, 2023

With the right travel agency marketing strategy, travel agents and businesses can attract the ideal client to their business and grow rapidly. This blog post is the complete guide for travel agencies to unlock opportunities, grow their business, and use the best marketing strategies to reach their clients. Watch the Free Demo Now.

Travel 108

Travel Marketing Social Media Hotels 108

BirdEye

FEBRUARY 13, 2024

As more healthcare seekers go online first, chiropractors need to get their digital marketing strategy right. This blog looks at how strategic chiropractor marketing can effectively address the issues of limited awareness, attract more patients, and build loyalty through reputation management. Why do chiropractors need marketing?

Marketing 57

Marketing Social Media How To Healthcare 57

BirdEye

MARCH 11, 2024

Understanding and implementing the right dimensions and design strategies dictates your event’s reach and success. Watch the Free Demo Now. See Pricing FREE DEMO 5. Monitor metrics to adjust strategies. Ensure the cover photo aligns with your event’s message and marketing strategy.

Social Media 57

Social Media Engagement Guidelines Tips 57

BirdEye

MARCH 1, 2024

In this blog, we’ll explore: How Google assesses E-E-A-T Why E-E-A-T guidelines matter for your agency (and for your clients) Actionable strategies to optimize E-E-A-T and reign supreme in the digital realm Let’s dive in. Birdeye – all-in-one platform Automate Reviews, Ratings, Listings & Reputation Management with Birdeye.

Guidelines 57

Guidelines Social Media Case Study Effort Score 57

BirdEye

NOVEMBER 9, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Top 16 insurance review sites you must know about To boost your insurance business’s reputation, check out these popular insurance review sites in the industry. It will demonstrate that your business values customer input and strives for improvement.

Insurance 109

Insurance Financial Feedback Consumers 109

SurveySensum

NOVEMBER 28, 2023

Monitor whether the adjustments have the desired impact and adjust your strategy accordingly. Step 9: Personally thank customers who provided feedback and update them on the changes you’ve made. This is how managers can put notes in the ticket and then change the status to close.

Automotive 52

Automotive NPS Feedback Case Study 52

BirdEye

AUGUST 25, 2023

Watch the Free Demo Now. See Pricing FREE DEMO Table of contents What is social shopping? This is an effective strategy especially as it develops an interactive purchasing journey. But they will allow you to set up a commerce shop where customers can complete the buying journey within the app.

Social Media 98

Social Media How To Ecommerce Advertising 98

BirdEye

DECEMBER 28, 2023

Benefits of geofencing marketing Tips for effective geofencing marketing How do you set up geofencing marketing for your business strategy? This technology allows businesses to send relevant ads to nearby potential customers. This means you can tailor your marketing strategies to align with the context and needs of your audience.

Marketing 57

Marketing Advertising Social Media Tips 57

CloudCherry

MARCH 19, 2019

This requires a massive sea change in the metrics and strategy the profession is currently using to measure their success. It’s a big challenge, but with the right strategy, and the right data collection abilities, it’s no longer insurmountable. Book a demo with CloudCherry today to start your journey. Get a free demo.

Financial 218

Financial Metrics Customer Journeys NPS 218

CloudCherry

OCTOBER 4, 2018

What they do not offer, though, is information about the customers’ experiences, sentiments, and other contextual information that can help to color in the history of the customer’s relationship with a brand. This is where customer experience management software (a CEM) is helpful. What is a CEM?

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CEM CRM Analysis NPS 249

BirdEye

NOVEMBER 28, 2023

Birdeye – all-in-one platform Struggling with restaurant reputation management? Get started for free WATCH DEMO Benefits of online reputation management for restaurants There are several key benefits to online reputation management for restaurants. See how Birdeye can help.

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Tips Management Social Media Feedback 107