BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. And that’s even more true in a market that experiences rapid growth and constant change. Table of contents What is a social media profile?

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Social Media Strategy Entertainment Multi-Channel 52

BirdEye

FEBRUARY 29, 2024

In this blog, we’ll take a deep look at modern marketing agencies’ unique social media management challenges and share five critical strategies to optimize workflows so you can scale confidently. The landscape of social media management for agencies First, let’s set the stage.

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Social Media Tips Management Multi-Channel 57

BirdEye

JANUARY 11, 2023

Social media is a daily part of our lives, but many companies still have questions about it. These are just a few of the social media questions that businesses are asking. In this blog post, we’ll answer 25 of the most important social media questions. Social media questions: The how?

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Social Media Multi-Channel Advertising Measurement 98

BirdEye

FEBRUARY 28, 2023

Having a social media presence is crucial for success in today’s market. Social media has become a primary way for people to discover and purchase new products, which means hiring a dedicated social media manager can seriously benefit your business. Table of contents What is a social media manager?

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Social Media Management Analytics Strategy 98

BirdEye

FEBRUARY 12, 2024

In today’s digital era, showing up on social media isn’t just an option for brands — it’s a necessity. Engaging online offers unparalleled opportunities to connect with customers, build community, and showcase your brand’s personality and values. Table of contents What is multi-location social media?

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Social Media Multi-Channel Tips Brands 57

BirdEye

NOVEMBER 21, 2022

When it comes to social media, analytics is everything. Without understanding the numbers behind your social media efforts, you’ll have no way to determine whether or not your campaigns are successful. Thankfully, social media analytics is becoming easier and more accessible.

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Social Media Analytics Multi-Channel Metrics 98

BirdEye

APRIL 25, 2023

Social media is essential for businesses to reach a wider audience and build their brand in today’s digital age. However, without a solid social media marketing plan, businesses can miss out on the full potential of social media marketing. Table of contents What is a social media marketing plan?

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Social Media How To Infographics Video 93

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. When you publish content on social media, you want to know who sees it and how many people interact with it. That’s what social media reach gives you. Watch the Free Demo Now.

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Social Media Metrics Measurement Multi-Channel 98

BirdEye

DECEMBER 6, 2022

hours on social media each day – and that number is only expected to increase. Social media has become a major part of our lives, and many platforms offer features that can benefit local businesses. Table of contents Social media marketing at a glimpse Benefits of social media marketing 1.

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Social Media Policies Connections Analytics 97

BirdEye

APRIL 13, 2023

Social media advertising has changed the marketing and advertising world by making it easier than ever for businesses to reach their target audience. With billions of active users across platforms, social media advertising offers a level playing field to reach a vast audience and build brand awareness.

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Social Media Advertising Video Fashion 98

BirdEye

FEBRUARY 15, 2023

Dentists and dental practices are increasingly turning to social media as a way to connect with patients, promote their services, and grow their businesses. Social media marketing provides dentists with an effective platform for connecting with potential customers and building relationships that will last.

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Social Media Guidelines Video Entertainment 96

InMoment XI

AUGUST 3, 2023

While traditional customer feedback is a goldmine of insights that can drive business growth, a substantial portion of this valuable feedback lies in unstructured data. Emails, social media posts, customer reviews, call center transcripts, and open-ended survey responses—all hold crucial information about customer sentiment and preferences.

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Analytics Customer Insights Data Social Media 488

BirdEye

OCTOBER 30, 2023

Local social media marketing is a game-changer for small business owners. Because it increases your business’s visibility to potential customers in your area, thereby establishing a solid local presence. A lot goes into building a strong and sustainable strategy to make your local business stand out. Do you know why?

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Social Media Marketing Advertising Video 57

BirdEye

MARCH 29, 2023

“I am consistent with my social media posting, but I still fail to see an increase in followers or leads.” Does generating leads and building a more prominent brand for your business through social media seem challenging? Table of contents What is social media engagement? Does this sound like you?

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Social Media Engagement How To Metrics 98

BirdEye

FEBRUARY 21, 2023

Are you curious about how people use social media? Social media statistics can provide valuable insights into these questions and more. From Facebook’s total users to Twitter’s average daily tweets, there are so many facts that help us better understand how we interact with social networks. Let’s get started.

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Social Media Marketing Advertising Video 98

BirdEye

MARCH 7, 2023

Research predicts that the number of people using social media will grow to about 5 billion in 2023. This year alone, 300 million more people are set to use social media than the previous year. Table of contents Challenges of managing social media for business Why is social media important for your business?

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Social Media Tips Multi-Channel Infographics 94

BirdEye

DECEMBER 15, 2022

A well-crafted social media campaign can turn your brand’s content into a powerful marketing tool. This article will show you how to create a social media campaign strategy that actually works for your business. Table of contents What is a social media campaign? How do social media campaigns work?

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Social Media How To Entertainment Effort Score 98

BirdEye

NOVEMBER 30, 2022

Content is the most powerful tool that you can use to grow your brand on social media. It can mean the difference between a few followers and an undeniable presence on Facebook, Twitter, and every other major social platform. Pick the best social media platforms for your goals 4. with your goals 2.

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Social Media Strategy How To B2C 52

BirdEye

FEBRUARY 21, 2023

Social media has completely changed the way we communicate and connect with one another over the past two decades. Social media is also a powerful marketing tool used by businesses of all sizes. It’s especially important for local businesses looking to connect with their communities and grow their customer base.

Social Media 98

Social Media Management Multi-Channel Analytics 98

BirdEye

JULY 31, 2023

Generating more engagement, reaching new audiences, and strengthening the community are the top three marketing goals for businesses using social media to showcase their products or services. While these sound daunting, a social media content creator can make these goals possible for your business.

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Social Media Brands Multi-Channel Video 52

BirdEye

DECEMBER 15, 2023

Have you ever wondered why multi-location businesses have different social media accounts? Our recent webinar, ‘Local social: How to manage social media across locations,’ for Birdeye VIEW 2023, unveils the real-life success story of Valley Veterinary Care’s social media reputation management.

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Social Media Management Metrics Connections 57

BirdEye

NOVEMBER 20, 2023

Staying active, posting consistently, engaging with audiences, and promoting user-generated content are essential to social media success. But all these are easier said than done, especially if you have multiple social media accounts. This is where social media aggregators step in to streamline your presence.

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Social Media Multi-Channel Tools Video 62

BirdEye

DECEMBER 14, 2022

Social media has completely changed the way businesses can grow. If you’re looking to improve engagement and increase your brand awareness, you’ll need to know which types of social media content appeal most to your followers. Social media content categories. Written posts 3. Video stories 5.

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Social Media eBook Infographics Entertainment 98

BirdEye

DECEMBER 8, 2022

Using social media to grow your business’s presence online is a great start, but keeping up with new platforms can be challenging. There are more than a dozen types of social media with more popping up every day. Table of contents Choosing the right social media types for your business 1. Social networks 2.

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Social Media Brands Video Entertainment 98

InMoment XI

FEBRUARY 14, 2024

This approach ensures that customers can interact with a business or brand consistently regardless of whether they are using a website, a mobile app, social media, a physical store, or any other channel. Omnichannel strategies prioritize seamless integration and consistency across all customer touchpoints.

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Omni-Channel Customer Experience Social Media Touchpoint 260

BirdEye

MARCH 22, 2024

In this blog post, we dive into the top follower trackers for Instagram, uncovering how these essential tools can revolutionize your social media strategy. This data helps you refine your content strategy to better match your target audience’s preferences.

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Social Media Strategy Multi-Channel Analytics 57

BirdEye

APRIL 16, 2024

Are you looking to expand your reach on social media and draw more eyes to your website, products, or blog? In this comprehensive guide, we’ll walk you through 25 proven strategies to earn loyal followers and maximize your Pinterest marketing campaigns.

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Social Media Strategy How To Infographics 67

BirdEye

DECEMBER 8, 2023

If you’re looking for ways to set up or streamline your business’s online reputation management strategy, look no further. In this blog post, we’ll uncover the essentials of corporate reputation management and teach you how it impacts your online presence. Why corporate reputation management is important for your business?

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Strategy Management Social Media Brands 113

BirdEye

MARCH 27, 2024

Maintaining an active digital strategy requires businesses to create and publish content across seven to eight different channels, ranging from emails to various social media platforms. Each of these channels not only demands its own focused attention but also a strategy that resonates uniquely with its audience.

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Strategy Social Media Trends Infographics 57

Upstream Works

MARCH 21, 2019

When we speak of Customer Experience (CX) and strategies for improving it, we need to clearly define the inherent business value. Establishing customer trust and loyalty is the single most important aspect of customer experience, according to the Dimension Data 2019 Global Customer Experience Benchmarking Report.

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Customer Experience Management Self Service Strategy Customer Experience 92

BirdEye

OCTOBER 10, 2023

Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer experience related to specific products play a significant role in shaping reputation. Want to know more about retail reputation management?

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Retail Strategy Management Social Media 109

BirdEye

JANUARY 25, 2024

But constantly compiling positive excerpts and turning them into tailored social media posts is hugely labor intensive. Why automate social sharing of reviews? With stats like these, it’s clear that showcasing your latest and greatest customer feedback should be a pillar of your social media strategy.

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Social Media Brands How To Multi-Channel 109

BirdEye

MAY 30, 2024

Whatever the reasons, the update will likely influence businesses to pivot their communication strategies to maintain strong customer engagement. Show up where your customers search Want to see the impact of Birdeye on your business? Watch the free demo now. Consider social media messaging features.

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Social Media Communication Interaction Customer Experience Management 67

InMoment XI

FEBRUARY 12, 2024

By merging these elements, Integrated CX empowers businesses to make informed decisions, improve customer satisfaction, and drive success in an increasingly data-driven world. In short, integrated customer experience is an anti-siloed CX strategy. How Does Integrated Customer Experience Work?

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Effort Score NPS Net Promoter Score ROI 260

BirdEye

SEPTEMBER 11, 2023

A satisfied customer writes you positive reviews, generates repeat purchases, and a scope of referral, which helps you build authority in front of other potential customers. Multi-location businesses receive unprecedented customer feedback through social media, surveys, and online reviews. Watch the Free Demo Now.

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Feedback Strategy Social Media Analysis 106

BirdEye

MAY 22, 2023

Consider using a customer referral program template to boost your company’s word-of-mouth advertising and make the most of every positive customer experience. In this blog, we’ll explore referral template strategies and share examples. Social media Social media is the place for eye-catching images.

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Examples Strategy Social Media Advertising 96

InMoment XI

JANUARY 17, 2024

Guest experiences impact reputation. Positive experiences build a favorable reputation, while negative experiences can harm it. With the prevalence of online reviews and social media, managing and enhancing guest experiences is crucial to maintaining a positive brand image.

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