SurveySparrow

JUNE 19, 2023

Customize surveys with ease using smart logic and reach respondents through various channels for maximum impact. Suitable for : Medium to large businesses Features that stand out- Performance Management: Drive growth, development, and accountability with goal setting, feedback, and reviews.

Omni-Channel 52

Omni-Channel Employee Engagement Multi-Channel Social Media 52

SurveySparrow

FEBRUARY 22, 2024

These features enable you to collect and manage customer feedback. By analyzing this feedback, you can identify areas for improvement, address customer concerns proactively, and make changes that enhance the customer experience. They offer 1000+ survey templates that you can use or customize to your needs.

Customer Retention 52

Customer Retention Software Gamification e-support 52

SurveySparrow

MARCH 24, 2024

By leveraging such tools, businesses can gain actionable insights into customer preferences, satisfaction levels, and areas for improvement. Signup 14-Day Free Trial • Cancel Anytime • No Credit Card Required • Need a Demo? Please enter a valid Email ID.

Tools 52

Tools Feedback Multi-Channel Analysis 52

BirdEye

SEPTEMBER 29, 2023

Knowing your customers is an integral part of your business’s success. It helps you define brand strategies , choose product development tools, and find the proper channels for your sales team to engage with your customers. It’s about developing a reflection of an existing customer in your target market.

How To 111

How To Insurance Social Media Multi-Channel 111

SurveySparrow

JULY 17, 2019

More than half of these burning issues that you are running after are from the lack of proper customer experience management system in place. Worry not, where humans can’t help, a customer experience management software can! Customer Experience Management Software #1 SurveySparrow. A free trial is offered.

Customer Experience Management 55

Customer Experience Management Software Customer Experience Management 55

SurveySensum

NOVEMBER 23, 2023

A well-designed NPS survey tool features NPS calculation, automation, survey scheduling, customer segmentation, an intuitive dashboard, reports, real-time notifications, etc. You will need dedicated NPS software with innovative survey distribution channels, and specific analytic and reporting features to conduct successful NPS surveys.

NPS 52

NPS Net Promoter Score Software Tools 52

BirdEye

AUGUST 7, 2023

Auto repair marketing refers to the strategies and activities implemented by auto repair businesses to promote their services, attract customers, and build brand awareness. Various marketing techniques and channels are used to reach and engage potential clients who need automotive repair and maintenance services.

Strategy 52

Strategy Sales Marketing Social Media 52

SurveySensum

JULY 27, 2022

Every business wants to build a loyal customer base to run its business in the long run. . But, how do you build a loyal customer base? Or is there something else involved in creating loyal customers? . For instance, earlier we weighed customer loyalty only on the quality of products and services sold.

Effort Score 52

Effort Score Tools Multi-Channel Comparison 52

BirdEye

AUGUST 28, 2023

Having a social media profile is one thing, but successfully implementing a strong social media management strategy is a different story for a business. Watch the Free Demo Now. See Pricing FREE DEMO What is a social media profile? Creating an emotional connection with your customer base is easier than you think.

Social Media 52

Social Media Strategy Entertainment Multi-Channel 52

SurveySensum

JULY 2, 2023

This includes gathering customer feedback for analysis and actionable insights. Key Features Its text analytics features automatically tag and segment customers based on their feedback. Users can customize both the survey questions and design. It is a cloud-based platform and can be connected with any third-party tools.

Customer Satisfaction 52

Customer Satisfaction Tools Measurement Multi-Channel 52

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Online Gaming Business Manager, Sisal. REQUEST DEMO. Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Online Gaming Business Manager, Sisal. REQUEST DEMO. Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 4, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Online Gaming Business Manager, Sisal. REQUEST DEMO. Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

MAY 1, 2019

Optimove is used by 350+ customer-centric brands. CRM Marketing Manager, Adore Me. Optimove lets us be super-personalized in our customer messaging, by making it easy to target customers based on any number of attributes. Online Gaming Business Manager, Sisal. REQUEST DEMO. Josselin Petit-Hoang.

Engagement 40

Engagement Marketing Multi-Channel CRM 40

Optimove

SEPTEMBER 11, 2018

REQUEST DEMO Watch Video. Create insight-based brand interactions that increase customer engagement, spend and long-term loyalty. Discover your customers’ needs and wants through the ultimate in predictive customer modeling. Multi-Channel. Optimove is used by 300+ customer-centric brands.

Multi-Channel 40

Multi-Channel CRM Customer Centricity Customer Retention 40

Solvvy

SEPTEMBER 20, 2022

A customer service bot allows businesses to maintain their commitment to providing great customer service by helping deliver answers 24/7 across every channel. The best chatbots for customer service help customers resolve their issues without talking to a live agent—they “self=serve.”

Chatbots 62

Chatbots Self Service Metrics Customer Service 62

BirdEye

DECEMBER 5, 2023

In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses.

Brands 110

Brands Management Social Media Analytics 110

BirdEye

OCTOBER 10, 2023

Unlike some industries where reputation revolves around corporate practices or policies, in retail reputation management, the quality, availability, and customer experience related to specific products play a significant role in shaping reputation. Want to know more about retail reputation management?

Retail 111

Retail Strategy Management Social Media 111

BirdEye

NOVEMBER 30, 2023

Social media reputation management continues to be the lifeblood of enhancing your overall online reputation. Today, when feeling relatable and personalizing each communication is a priority for brands to offer an exceptional customer experience , using social media reputation management to your advantage can be incredibly beneficial.

Social Media 116

Social Media Management Guidelines Brands 116

SmartKarrot

NOVEMBER 2, 2022

Strategic account management is a business practice involving activities like providing customers with the best support and services, thus increasing their consumption of products and services offered by the business. The practice aims at maximizing retention, cross-selling, and upselling within the customer base.

Management 10

Management Sales Multi-Channel Customer Success 10

BirdEye

DECEMBER 5, 2023

In fact, a significant 92% of customers read at least two reviews before making a purchasing decision. That’s why mastering business reputation management (BRM) is not just a smart move – it’s a requisite for your company’s success. In this blog, we will explore the world of reputation management for businesses.

Brands 64

Brands Management Social Media Analytics 64

RapportBoost

DECEMBER 10, 2018

Over 1,400 innovative enterprises around the world with thousands of seats including IBM, Acxiom and Zumiez rely on Talkdesk to power their customer interaction. Learn more and request a demo at talkdesk.com. Also joining us would be Kaye Chapman ; the Learning and Development Manager at Comm 100. Thanks again Talkdesk.

Contact Center 40

Contact Center Customer Centricity Omni-Channel Chatbots 40

BirdEye

FEBRUARY 23, 2024

Each department is vital to any successful organization: the marketing department fuels the hype, finance manages the cash flow, and operations keep the engine running smoothly. It can be written and verbal communication, spanning various channels and formats. Watch the Free Demo Now.

Communication 64

Communication Multi-Channel Culture Social Media 64

SmartKarrot

JANUARY 21, 2022

What is the one thing CSMs (Customer Success Managers) love to do apart from retaining the existing customers? All these CS objectives can be achieved only if you can fulfill your customers’ needs. One way to achieve your objectives is by providing top-class customer service. Multi-channel support is thus required.

Tips 10

Tips Customer Service Self Service Multi-Channel 10

SmartKarrot

MAY 20, 2021

The new normal for the customers is to interact and shop with brands online. Having multiple channels to interact with customers is what the brands are striving for these days. 73% of the customers switch between an average of 4 channels during their purchase journey before they freeze their pick.

Omni-Channel 11

Omni-Channel Customer Experience Multi-Channel Social Media 11

BirdEye

FEBRUARY 27, 2024

Know your customer The most effective campaigns start with knowing your audience well enough to craft the perfect message and choose the right advertising platform. You can gather this information from customer surveys, reviews, and other feedback channels like social media conversations. Next, click “Manage programs”.

Advertising 64

Advertising Automotive Social Media Multi-Channel 64

Kustomer

FEBRUARY 6, 2024

If you’re a CX leader running an enterprise-level organization, you need help desk software that goes beyond just automating basic support processes and managing tickets. Kustomer Kustomer is an omni-channel customer engagement platform that offers enterprise-level organizations a comprehensive view of their customer interactions.

Software 98

Software Self Service Omni-Channel Knowledge Base 98

Playvox

MAY 25, 2023

The once “in-person” centers dealing with inbound calls have been replaced by global, distributed customer experience teams. In addition, new online channels have emerged to help companies serve customers in an increasingly digital landscape. Each digital channel is unique and is not one-size-fits-all when it comes to planning.

Omni-Channel 55

Omni-Channel Contact Center Multi-Channel Call Center 55

Kustomer

NOVEMBER 7, 2023

Overview of Kustomer Kustomer is an omni-channel customer engagement platform providing a 360-degree view of all customer interactions — to summarize, Kustomer’s suite of support tools is the ultimate CX solution for modern businesses. Reduce the cost and complexity of customer support operations.

Omni-Channel 52

Omni-Channel Self Service Multi-Channel Knowledge Base 52

BirdEye

FEBRUARY 12, 2024

In this blog, we’ll explore common approaches to multi-location social media management, key challenges, and proven strategies to streamline efforts and unify your brand voice across all your business’s social presences. Table of contents What is multi-location social media? Watch the Free Demo Now.

Social Media 59

Social Media Multi-Channel Tips Brands 59

BirdEye

MARCH 1, 2024

Are you a multi-location business struggling with time zone headaches and frustrated customers? Juggling customer calls across different locations and time zones can be a nightmare. Missed calls, confused customers, and a strained support team are just a few of the consequences. Why do you need business call forwarding?

Customer Service 59

Customer Service Multi-Channel Call Recording System 59

BirdEye

AUGUST 28, 2023

Social reach is one of the most important metrics of social media management. The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO Table of contents Q1: What is a social media reach?

Social Media 98

Social Media Metrics Measurement Multi-Channel 98

BirdEye

SEPTEMBER 11, 2023

Every business works to keep its customers happy, provide the best service, and become the #1 choice for its customers. This is especially true for multi-location businesses catering to local customers. A positive customer experience, as necessary as it is, is a significant challenge for many businesses.

Customer Experience 114

Customer Experience Self Service Social Media How To 114

SurveySparrow

SEPTEMBER 14, 2022

Podium started as a fantastic Reputation Management software for organizations of all sizes. They pioneered the high-touch digital interaction management for companies to manage their online reputation from a single platform positively. Let your followers know how great you are by embedding customer reviews on your site.

Software 52

Software Management Social Media Multi-Channel 52

BirdEye

NOVEMBER 29, 2023

Businesses can do this through various channels, including online and offline advertising, social media marketing, public relations, and events. Ensure effective business listing management Maintaining accurate and consistent business information across directories is key. Is your brand story consistent across all marketing channels?

Trends 59

Trends Tips Tools Marketing 59

BirdEye

OCTOBER 27, 2023

10 proven customer acquisition strategies What is customer acquisition cost? What are the elements of customer acquisition? Did you know you can reduce customer acquisition costs (CAC) with business text messaging? Why is customer acquisition important? How do you optimize customer acquisition?

Strategy 59

Strategy Social Media Multi-Channel Advertising 59

BirdEye

JULY 31, 2023

The only social media software for multi-location businesses Want to see the impact of Birdeye on your business? Watch the Free Demo Now. See Pricing FREE DEMO This blog post tells you all you need to know to up your social media marketing game by hiring a content creator. What skills do a social media content creator need?

Social Media 52

Social Media Brands Multi-Channel Video 52