How to Turn NPS Feedback Into Reviews, Recommendations and Referrals
Retently
JUNE 28, 2022
Considering that 73% of consumers are more likely to recommend a brand with a good loyalty program, putting together one is worth the try. By analysing the NPS feedback and tailoring your approach to specific customer segments you will have a chance to engage not only Promoters, but even Passives and Detractors to some extent.
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