How to Gain Leadership Buy-In for Customer Experience: A Guide for CX Change Agents
Experience Investigators by 360Connext
OCTOBER 17, 2023
Customer experience (CX) has become a critical factor in the success of businesses worldwide. Organizations are realizing that a customer-centric culture is key to driving growth and profitability. Reporting on a Net Promoter Score (NPS) month after month that doesn’t vary too dramatically can create a sense of complacency.
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