ShepHyken

APRIL 28, 2024

This article includes five ways to manage the VIP experience, and of course, there’s technology, personalization, and more. While the article focuses on retail (especially e-commerce), anyone from any type of company (B2B and B2C) that has “VIP customers” will want to read this article. Connect with Shep on LinkedIn.

Loyalty Programs 69

Loyalty Programs Customer Service Self Service e-support 69

Myra Golden

JULY 28, 2016

How to Talk to Customers: Human relations skills to help your employees deliver a delightful customer experience. Empathy: A short experiential course designed to inspire a true culture of empathy. How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Call centers.

Training 40

Training Customer Service Customer Service Training Call Center 40

ShepHyken

OCTOBER 9, 2019

Maybe that’s the reason I’m so focused on creating amazing experiences for my clients and my clients’ customers—and, of course, everyone else. Of course, there can be legitimate reasons for tardiness. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

Course 111

Course Customer Service Training Customer Service Training 111

Myra Golden

DECEMBER 9, 2016

I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” ” And 60 days later this course was born! Experience “How to Rock Your Customer Service Job” .

Customer Service 53

Customer Service How To Customer Service Training Training 53

Myra Golden

DECEMBER 9, 2016

I thought, “Why not create a professional development program for customer service professionals that would be similar to the management development program?” ” And 60 days later this course was born! Experience “How to Rock Your Customer Service Job” .

Customer Service 40

Customer Service How To Customer Service Training Training 40

ShepHyken

SEPTEMBER 13, 2017

Tracy is very proud, and rightly so, about the food and service at all of his restaurants. After we were finished with our main course, the server stopped by and, with enthusiasm, asked, “What else can I get for you?”. Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author.

Customer Service Training 94

Customer Service Training Communication Training Course 94

ShepHyken

JUNE 27, 2018

I have a similar take on the customer service and customer service world. The three keys to customer experience success are consistency, consistency and consistency. Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author.

Customer Service 87

Customer Service Chatbots Loyalty Customer Service Training 87