5 Things We Learned from EMEA Customer Experience Experts at XI Forum Europe
InMoment XI
OCTOBER 20, 2022
InMoment’s Global CMO, Kristi Knight , took us through the evolution of customer experience (CX). Customer experience started out in the golden age of advertising, market research, and understanding consumers. 2: Create a Culture of Customer-Centricity by Adopting a Customer-First Mindset.
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