Storyminers

JANUARY 12, 2017

Together, we worked on the wireless drive-thru experience for McDonald’s. Of course, it’s extremely important. Have at least one customer value creation metric in your measurement mix to stay connected to what your customers care about most. Lou taught me how to ‘read’ a business by reading its clues. One caution, however.

Trends 100

Trends Customer Experience Wireless Entertainment 100

Hero Digital

FEBRUARY 4, 2020

Today’s voice search and voice assistants are widely used, but in a simple manner for searches on scores and weather, or for their connected home. Connected healthcare : If Google and Fitbit can transition to a HIPAA-compliant framework, there are opportunities for more wireless monitoring.

Marketing 40

Marketing Sports Wireless Healthcare 40

Magellan Solutions

MAY 6, 2020

Being in the front-end, call centers create a direct connection between customers (even prospects) and businesses. AT&T is a telecommunications company specializing in phone and internet services, wireless and data communications, IP-based and satellite television, telecommunications equipment, and security services. Enel Energia.

Call Center 52

Call Center Company Telecommunications Banking 52

Magellan Solutions

NOVEMBER 30, 2017

Mobile companies receive hundreds of calls and messages per day from customers whose problems with their mobile data subscriptions, usage plans, and network connections are too complicated or frustrating for them to sort out on their own. The mobile companies’ technical support employees, of course. How important is it?

Company 40

Company Customer Experience Wireless Effort Score 40

SaleMove

OCTOBER 31, 2018

Given the dizzying number of buying options now available in every category—from wireless providers to razor blades—disgruntled customers can and do switch loyalties easily, quickly and at great cost to marketers: Recent studies have put the annual cost to business of customer-service related losses $75 billion or more.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SaleMove

OCTOBER 31, 2018

Given the dizzying number of buying options now available in every category—from wireless providers to razor blades—disgruntled customers can and do switch loyalties easily, quickly and at great cost to marketers: Recent studies have put the annual cost to business of customer-service related losses $75 billion or more.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

SaleMove

OCTOBER 31, 2018

Given the dizzying number of buying options now available in every category—from wireless providers to razor blades—disgruntled customers can and do switch loyalties easily, quickly and at great cost to marketers: Recent studies have put the annual cost to business of customer-service related losses $75 billion or more.

Customer Service 40

Customer Service Wireless Poor Customer Service Study 40

West Monroe

JANUARY 23, 2022

An increasingly connected energy-and-utilities ecosystem. More devices connected to the electric grid—and more data being collected—significantly increases exposure to cybersecurity threats. That said, these challenges and trends provide opportunities for utilities to build a more connected and resilient energy ecosystem.

Transportation 40

Transportation Telecommunications Analytics Wireless 40

Eptica

AUGUST 19, 2015

The rise of the robots Of course, there’s a wide range of technology available to assist the customer experience – from the mundane to the extremely innovative.

Self Service 48

Self Service Customer Service Wireless Contact Center 48

Hero Digital

AUGUST 5, 2019

AN UNCONVENTIONAL APPROACH TO EDUCATING B2B MARKETERS ABOUT PERSONALIZED VIDEO (USING PERSONALIZED VIDEO, OF COURSE). Viewers could accept a meeting invitation with Bottomline (Sales) directly from the interactive video, which was shipped with prepaid wireless to report engagement metrics back to marketing teams at Hero and Bottomline.

B2B 42

B2B Examples Marketing Video 42

C Space

SEPTEMBER 17, 2020

Just one month after the Big Ten football conference opted to postpone its fall sports seasons, including college football, due to Covid-19, it has reversed course and will begin playing football games starting next month. Events-in-a-box” remained popular even as companies began holding live launch events in virtual form.

Brands 40

Brands Sports Retail Conference 40

Doing CX Right

JULY 24, 2019

I left my customer experience job at Verizon Wireless to join Schindler in North America. Of course, when customers express dissatisfaction and unhappiness, you have to resolve the issues, but they’re both really, really important. You can also find me on Instagram , Twitter , and connect with me on LinkedIn.

NPS 40

NPS Measurement Net Promoter Score Effort Score 40

Calabrio

JANUARY 6, 2016

billion devices are connected to the web, a phenomenon industry folks refer to as “The Internet of Things” (IoT). By 2020, the number of connected “things” is expected to rise to 30 billion. That means more devices will be connected to the Internet than people. Of course, security is not a new concern for contact centers.

Customer Engagement 133

Customer Engagement Omni-Channel Engagement Self Service 133

Education Services Group

DECEMBER 13, 2021

The Customer Success Managers: The Customer Success Manager (CSM): Acts as the primary point of contact for businesses selling professional training and continuing education accreditation courses on behalf of a Customer Learning Management (CLM) platform provider. Are they taking any courses that aid in obtaining technical certifications?

Customer Success 52

Customer Success Wireless Training Tools 52

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Jeremy Watkin. Leslie O’Flahavan.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Jim is a frequent keynote speaker, helping employees to engage customers through a personal connection. Jeremy Watkin. Leslie O’Flahavan.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Avaya

OCTOBER 27, 2016

As part of normal operations, a mobile device will probe the network looking for Wireless Access Points (WAPs). When the device is connected to the network, it continues to probe, enabling the device to effectively roam between WAPs. can be set up to identify the owner when the app connects to the network.

Wireless 40

Wireless Connections System Course 40

C Space

SEPTEMBER 23, 2020

The inexpensive phones will be marketed with low-cost wireless plans from Reliance Jio , the parent company’s carrier, they said. Reliance Chairman Mukesh Ambani is aiming to remake the country’s smartphone industry much like he did in wireless services, where his aggressive prices and simple plans quickly made him the dominant force.

Brands 40

Brands Wireless Retail Consumers 40

LiveChat

FEBRUARY 14, 2020

When you search for love advice and relationship tips (of course you never do, but if you did), you might be surprised with the results. A study of customer’s complaints to airlines and wireless carriers on twitter has shown that customer service can turn angry customers into loyal ones. People connect with brands they can relate to.

Customer Service 66

Customer Service Wireless Customers Tips 66

Beyond Philosophy

SEPTEMBER 13, 2016

Much of the evidence of tactical and strategic success of informal communication programs has been because companies were passionate about stakeholders in the first place, and made them feel like emotionally connected members of the family. This is true, of course, in both b2b and b2c environments.

Social Media 60

Social Media Multi-Channel B2C B2B 60

Michel Falcon Experience

FEBRUARY 19, 2016

It’s this same strategy that has allowed me to travel the world, work with great companies, start an online course , invest in a couple startups and keynote speak at events with 100’s of people in the audience. Again, this will help you build your personal brand by sharing valuable content to your followers and connections.

Call Center 60

Call Center Consulting Customer Experience Net Promoter Score 60

LiveChat

FEBRUARY 14, 2020

When you search for love advice and relationship tips (of course you never do, but if you did), you might be surprised with the results. A study of customer’s complaints to airlines and wireless carriers on twitter has shown that customer service can turn angry customers into loyal ones. People connect with brands they can relate to.

Customer Service 28

Customer Service Wireless Customers Tips 28

Bold360

DECEMBER 1, 2016

Your operators are the living, breathing voice of your business and they need to feel like they can connect with a customer in order to deliver to them a positive experience. that dealt with computer data connections and networks and is the foundation for the flexibility of the Regpack system. Oren Greenberg. kurve_digital.

Software 40

Software Customer Experience Company CRM 40

C Space

OCTOBER 1, 2018

For T-Mobile, that means injecting clarity into a wireless industry that has thrived on a degree of obscurity and ambiguity, particularly when it comes to the fine print of plans and pricing. USAA and First Direct provide a connection. USAA and First Direct stand out for embracing the power of plain human connection.

Trends 40

Trends Brands Airlines Wireless 40

Michel Falcon Experience

FEBRUARY 11, 2019

The first is if we strip away what industry that we operate within, the common denominator that we have is that we’re trying to manage human behavior within the workplace and outside of the workplace being our vendors, our business partners, and of course our customers. But of course you can’t say that. Creating loyalty?

Customer Experience 60

Customer Experience Customer Service Customers Hospitality 60