CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. The annual Conference of The Experience Management Summit brings together some of the most inspiring people. This summit discusses the importance and innovations of customer success. Customer Contact West.

Conference 52

Conference Customer Success Case Study Innovation 52

Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

Conference 52

Conference Analytics Connections Tips 52

Interactions

MARCH 28, 2019

Modern customers dictate why, when, and how they would like to engage with a brand, and companies are looking for innovative ways to elevate their experience. Naturally, they are exploring the potential of conversational AI and its promise of transforming the customer experience. Don’t make me speak robot.

Customer Engagement 63

Customer Engagement Self Service Engagement Contact Center 63

CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology is increasingly becoming a way of getting things done for most businesses. The growing adaptation of the technology has seen its global market value clock $83 billion in 2023, a figure that is projected to increase to $936.6 What is Metaverse Technology and How Has it Benefited Businesses? billion in 2030.

Technology 59

Technology Tourism Travel Entertainment 59

SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Next-Generation Customer Experience (NGCX).

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Conference Customer Experience Customer Journeys Omni-Channel 96

CSM Magazine

OCTOBER 27, 2020

Calabrio , the customer experience intelligence company, unveils the new Calabrio ONE workforce engagement management (WEM) suite at its first-ever virtual Calabrio Customer Connect (C3) conference, October 27-28, 2020. The new product also unlocks insights for planning, performance and wider workforce engagement.

Customer Engagement 52

Customer Engagement Engagement Self Service Conference 52

West Monroe

SEPTEMBER 21, 2022

As West Monroe prepares to attend the upcoming TSIA World Envision Conference in Las Vegas this October, we reflected on the key takeaways we learned in May, and how it has enhanced our conversations with clients around optimizing their strategies for success. Concerns that a Swarm model won’t scale as the business grows.

Conference 52

Conference Trends Interaction Software 52

ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. There are a lot of pieces to put together in terms of what your Customer Success tech stack looks like.

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Conference Customer Success Leadership Sales 98

CSM Magazine

MAY 5, 2023

Angela Clarkson, Head of Business Consultancy, Sabio Group One of the key issues discussed at our recent Disrupt 2023 conference in the UK was the cost-of-living crisis and its likely impact on customer service provision. UK inflation hit a 41-year high of 11.1% in October last year and remains high at the time of writing.

Technology 52

Technology Customer Service Self Service B2C 52

Avaya

FEBRUARY 13, 2018

I’ve been through quite a few technology trends in my career, and to say Artificial Intelligence (AI) is one of the hottest may be an understatement. If you have customers that are 55 and under you need a customer experience plan to address digital channel preferences and AI in contact centers now, before it’s too late.

Contact Center 67

Contact Center Customer Engagement Chatbots Engagement 67

eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies. This year’s conference theme is Impacting the Future: Knowledge Sharing in the Age of New Technologies.

Connections 93

Connections Conference Innovation Customer Engagement 93

Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals.

Conference 52

Conference Self Service Social Media Contact Center 52

Thunderhead

JULY 2, 2018

Of all the industries, they have a very genuine association with customer engagement – and are uniquely placed to achieve this. Of all the industries, Building Societies have a very genuine association with customer engagement– and are uniquely placed to achieve this. Trust is at an all-time low”.

Customer Engagement 40

Customer Engagement Engagement Banking Financial 40

Calabrio

MAY 10, 2019

However, as we found in our Danger of Digital report , while 93 percent of customer experience leaders believe delivering a seamless, quality experience is important, only 45 percent think they’re very effective at it. You’ll learn how to use technology to support voice-of-the-customer strategy and how to staff your team for success.

Technology 100

Technology Customer Journeys Customer Experience Self Service 100

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. The in-depth learning sessions, the opportunity to meet and have penetrative conversations with visionaries and of course, the hands-on workshops on cutting-edge technologies, etc. Next-Generation Customer Experience (NGCX).

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CX University

MAY 2, 2023

However, getting adult students to engage in their online courses can be a challenge. Here at CX University, we’ve noticed a steady increase in learner online engagement over the last several years. A positive customer experience can help build trust and loyalty, leading to higher levels of engagement.

Engagement 52

Engagement Gamification Course Case Study 52

Verint

NOVEMBER 2, 2017

Verint’s Dan Bodner, CEO, will present the opening keynote “Artificial Intelligence—Applications and Customer Engagement” at The Center of Excellence, Wireless and Information Technology (CEWIT) conference on November 7 at Stony Brook University’s CEWIT facility in Stony Brook, New York.

Customer Engagement 42

Customer Engagement Virtual Agent Engagement Wireless 42

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions.

Conference 52

Conference Analytics Net Promoter Score Average Handle Time 52

Bold360

JANUARY 29, 2020

The Consumer Electronics Show (CES), which highlights what’s coming in the next wave of consumer electronics and technology and how it’s impacting customer experience (CX) trends happened in Las Vegas, and the National Retail Federation (NRF) show, which focuses on the future of retail, retail trends, and retail technology was in New York.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

TechSee

JUNE 16, 2022

As companies embrace the digitization of customer support, the new standard is much more than a phone conversation with a call center representative or a visit from a field agent. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience. Follow on LinkedIn.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. Interactive Customer Experience (ICX) Summit. When: July 4 to 5, 2017.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Verint

NOVEMBER 16, 2017

Leading enterprises recognize that the effective adoption and implementation of automation and artificial intelligence (AI) solutions within their customer engagement operations can be game-changing for the enterprise, potentially yielding higher revenue, lower operating costs and greater customer satisfaction.

Customer Engagement 32

Customer Engagement Engagement Strategy Wireless 32

Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. Chief Customer Officer USA. IPQC’s Executive Customer Contact Exchange. Gartner’s Customer 360 Summit.

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CEM Conference Chief Customer Officer Customer Experience Professionals 120

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. I’m suggesting you do the following before engaging in these exercises.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

CustomerSuccessBox

DECEMBER 6, 2021

With the rising prominence of Customer Success, you need to be in power with the industry. Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. Location- Dublin, Ireland.

Customer Success 52

Customer Success Conference Case Study Contact Center 52

CSM Magazine

JANUARY 18, 2024

An expert on emerging technologies, Schick will share her vision for AI’s potential, educating delegates on how to adopt and benefit from its immense CX possibilities. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

Case Study 52

Case Study Groups Conference CRM 52

Verint

MAY 1, 2018

Today Verint announces a line-up of conferences and digital events taking place in May that focus on digital and omnichannel customer service, GDPR compliance, automation and artificial intelligence, as well as the upcoming Engage TM global customer conference. Artificial Intelligence Conference.

Self Service 22

Self Service Customer Engagement Engagement Omni-Channel 22

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. How Cadillac put customers in the driver’s seat in the luxury hybrid market. The networking.

Automotive 157

Automotive Conference Retail Employee Engagement 157

TechSee

MARCH 10, 2021

We are living in a ‘remote first’ world where visual engagement has become a critical piece in our current day-to-day interactions. Zoom classrooms, livestream weddings, and GoToMeeting staff conferences have become part and parcel of our everyday lives. Helping customers from afar is nothing new. Visual = Engaging.

Self Service 109

Self Service Customer Service Video Engagement 109

West Monroe

MARCH 14, 2024

Our mission has always been clear: to help companies navigate these complexities and emerge stronger, leveraging technology and data to drive real financial gains and ROI. At West Monroe, which I co-founded 22 years ago, we've built our reputation on being able to translate technology into EBITDA for business stakeholders.

Data 40

Data Banking ROI Financial 40

Experience Investigators by 360Connext

MAY 4, 2015

I recently had the opportunity to attend San Diego’s Next Generation Customer Experience conference and present a session on the role of mobile in closing the gap in customer experience. Each of the 260 attendees was a true expert in customer experience in his or her given field and lived and breathed the customer-first mindset.

Customer Experience 110

Customer Experience Customer Journeys Conference Retail 110

Lithium

APRIL 12, 2021

Does your brand use Khoros technology to deliver world-class digital customer experiences? Better Together: Customer Engagement. Throughout our virtual Khoros Engage conference in September, we will share all award submissions with our 1500+ attendees. Best-in-Class Community. Best-in-Class CX Insights.

Conference 52

Conference Social Media Video Connections 52

Education Services Group

MAY 23, 2022

In today’s world, in-person conferences resonate differently than they did pre-pandemic, and TSIA World Interact in Orlando, Florida was no exception. There is no statistical difference in renewal rate when Sales Executives are responsible for renewals versus when the Customer Success team oversees renewals.”.

Interaction 52

Interaction Multi-Channel Conference Customer Success 52

Lithium

SEPTEMBER 5, 2023

The Social Media Surthrival Guide for Enterprises Throwback to when we were joined by the Head of Partner & Customer Engagement for Lyft Bikes, Scooters & Transit, who leads the smallest team with the biggest impact, Chris is looking to give back to the customers that helped Lyft become a leader in ride-sharing.

Gamification 52

Gamification Metrics Social Media Tips 52

Totango

JUNE 8, 2022

OK, maybe not the world, but they have become an increasingly important factor these days for helping SaaS companies understand whether their products and services are keeping customers engaged and delivering value, so they can prevent churn, increase expansion and earn higher valuations.

How To 88

How To Conference Customer Success CRM 88

Calabrio

MAY 25, 2016

Recently, Facebook announced at its F8 developer conference that it would allow businesses to build “bot” technology for Facebook Messenger. Chatbots are equipped to answer basic questions from customers, accept orders, and provide general customer assistance. The post To Bot or Not to Bot?

Chatbots 124

Chatbots Omni-Channel Contact Center Conference 124

Customer Bliss

FEBRUARY 23, 2018

I love the intro summary to her article, “executives at the big-box retailer have spent the last several years rethinking how to boost customer engagement. Using technology to streamline transactions with customers is a big portion of employee training and sales floor operations. Turns out, the employee came first.”

Employee Experience 165

Employee Experience Retail Financial Training 165