Lithium

JULY 13, 2022

These three trends displayed the importance of centralizing a brand's customer engagement hub. Without the ability to form deeper customer relationships from interactions across the digital space, your brand could fall short of its future customer experience goals. Forrester Report: Getting to know your customers.

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Kerry Bodine

JANUARY 4, 2017

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? I’ve organized the events based on the types of organizations hosting them: professional associations , event producers , tech & service providers , media companies , and analyst firms.

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NICE inContact

AUGUST 25, 2016

According to Gartner’s report, Bridge Silos of Customer Engagement, or Risk Killing Your customer Experience , “Customer engagement is frequently delivered in silos, even though this is a known, significant customer experience issue. It has never been more important to focus on empowering the frontline.

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CustomerSuccessBox

JUNE 8, 2022

This has translated into huge demand for customer success events around the globe. Professionals connect, network, learn and share the best practices during these customer success events. At CustomerSuccessBox , we’ve curated some Customer Success Events, upcoming in June and July 2022, that you cannot afford to miss!

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eGain Blogs

NOVEMBER 7, 2022

eGain will be at KMWorld 2022 , KMWorld’s 26 th annual conference about knowledge management and information sharing. This year’s conference theme is: People Driving Knowledge Sharing: Innovation, Resilience & Agility. ” The conference is happening at JW Marriott, Washington, DC from November 7-10, 2022.

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CustomerSuccessBox

AUGUST 23, 2021

This 4 day conference brings together leaders from product management, creative SaaS marketing and startup founders. It is a high energy event for associates who are keen to learn the tactics to grow their business. The annual Conference of The Experience Management Summit brings together some of the most inspiring people.

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CustomerSuccessBox

DECEMBER 6, 2021

With the rising prominence of Customer Success, you need to be in power with the industry. Here you’ll find customer success events, conferences, and books that will help you get ready for the new year 2022 and beyond. SaaStock is the best conference in Europe for SaaS founders and Executives. Date: Spring 2022.

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CustomerSuccessBox

AUGUST 25, 2022

Attending Customer Success events in 2022 ensures your SaaS business is at par with the current industry trends. It is advisable to follow industry events to understand the altered and advanced customer expectations. Suggested Read : Top 10 SaaS Conferences of 2022. Customer Success Festival. TSIA World.

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Optimove

JANUARY 11, 2024

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on March 20-21 at the Pullman London St. Pancras in London.

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Wootric CX Blog

NOVEMBER 24, 2020

A common issue that marketers face when adapting to a changing market is maintaining and increasing customer engagement. . In lieu of in-person interaction, remote businesses rely on social media marketing to increase engagement and direct more traffic to the website. Know Your Customer Base. A Social Media Audit.

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Optimove

AUGUST 3, 2023

As one of the foremost authorities on customer relationship marketing, as well as a Senior Fellow at the Wharton School and Chief Strategist at Google, Hoyne will share valuable insights and practical tips with top marketers during the conference on October 25-26 at the InterContinental David, Tel Aviv.

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Conference Analytics Connections Tips 52

CSM Magazine

JANUARY 18, 2024

. “We are delighted to have Nina Schick, a true visionary in artificial intelligence, headline our event,” said Craig Pumfrey, VP of Marketing at Sabio Group. “Her unparalleled expertise and unique perspective will provide our attendees with great insight into how AI will shape the future of customer engagement.

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SurveySparrow

NOVEMBER 28, 2019

Customer Experience conferences are always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

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Lithium

DECEMBER 10, 2019

Psychological principles are giving brands important behavioural insight which, when used correctly, can help drive great customer engagement. Nathalie Nahai, web psychologist, author and speaker, shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne.

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Lithium

DECEMBER 5, 2019

Psychological principles are giving brands important behavioural insight which, when used correctly, can help drive great customer engagement. Nathalie Nahai, web psychologist, author and speaker, shared 5 principles behind great customer engagement during Khoros' recent conferences in Paris and Cologne.

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Experience Investigators by 360Connext

MARCH 16, 2015

More special events this month: Customer Experience Summit Chicago. Jeannie will be leading a roundtable discussion about understanding microinteractions and how they can lead to increased loyalty, brand advocacy, and an overall improved customer experience. . Need a customer-focused speaker for your next event?

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Centercode

FEBRUARY 4, 2020

Centercode, the leader in Customer Validation Software-as-a-Service (SaaS) solutions, today announced its upcoming free three-day virtual Delta ’20 conference April 7-9, 2020. This is the industry’s only event focused on Customer Validation. ” Get Your Free Access Pass to Delta ’20.

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ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. 20:20 Customer Experience Summit. When: July 4 to 5, 2017. Where: London, UK. Where: London, UK.

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Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

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Integrity Solutions

JULY 26, 2019

When call center and customer service teams are trained to recite from a script, they spend more time talking about products than listening for cues, asking the right questions and creating true customer engagement. Contact Center Challenges: Behind the Numbers. Just as important, all questions aren’t created equal.

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Centercode

OCTOBER 29, 2019

We’re excited to announce the Virtual Customer Validation Conference , happening on April 7 – 9, 2020. This free, online event will focus on best practices and industry-vetted strategies for continuous product testing and ongoing customer engagement. What does a virtual conference mean for you?

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ChurnZero

DECEMBER 2, 2021

12 Key Takeaways from ChurnZero’s BIG RYG Virtual Customer Success Conference. It’s a wrap on ChurnZero’s 2021 BIG RYG Virtual – our online Customer Success conference. An acronym for Red, Yellow and Green, RYG represents the common indicators of customer health. Customer Success Around the Web.

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Experience Investigators by 360Connext

JUNE 20, 2018

If you’ve never thought about how you engage customers, then what’s to stop them from becoming actively disengaged? It even echoes back to us in the way we engage within our own organizations. We were constantly walking into meetings in conference rooms with LONG agendas that could get pretty boring and stuffy.

Engagement 110

Engagement Social Media Sales Loyalty 110

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. are all the next-level experiences that these events deliver, aiding you to reinforce and bolster up your customer experience tactics. We just can’t stop talking about the sensational cx conferences that 2019 exhibited.

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Conference Customer Experience Customer Journeys Omni-Channel 52

Lithium

DECEMBER 28, 2020

Let us introduce you to Khoros Engage. Khoros Engage will bring together digital customer engagement professionals for three days of networking, keynotes, workshops, and, expanded due to popular demand — product training sessions. We’ve loved hearing your excitement for our new Khoros customer engagement platform.

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Bold360

FEBRUARY 22, 2018

While the dramatic spike in sales can mean huge boosts in revenue and customers, the trick is making sure your engagement levels stay healthy to create long term relationships. As customers may be coming in droves, engagement tactics need to be stronger than ever. Enhance Current Internal Workflows.

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eGain Blogs

OCTOBER 29, 2021

KMWorld Connect 2021 is happening as a virtual conference, for the second year in a row. While it is disappointing to not be able to meet our peers, colleagues, and experts in person, an online event does give us the flexibility to attend and switch between as many sessions as we like! What are the priorities?”. Presenters.

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Alliance by IFS

AUGUST 14, 2019

IFS World Conference 2019 will take place October 7 – 10, 2019 in Boston, MA, and it continues where we. The post 5 reasons to attend IFS World Conference 2019 appeared first on IFS Blog.

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eGain Blogs

NOVEMBER 12, 2021

Note that the session requires you to register for the conference at [link]. In addition to attending the keynote, visit our virtual booth to chat with our representatives about our rich capabilities for knowledge-powered digital customer engagement, best practices, and at-scale client success stories. Avaya ENGAGE 2021.

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Tricia Morris

APRIL 22, 2016

On May 23 – 25, the Nation’s Capital plays host to CRM Evolution , accompanied by the Customer Service Experience and SpeechTEK conferences running concurrently. Read 20 top takeaways from the 2015 CRM Evolution conference here. . Microsoft is pleased to be a platinum sponsor of CRM Evolution.

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Bold360

JANUARY 29, 2020

The last two weeks were big in the world of consumer electronics and retail with two important events landing within days of each other. So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty.

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CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Calabrio is proud to recognise and support the strides our customers are making in more human-centric interactions.

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Bold360

JUNE 9, 2020

We flipped CXNext 2020 from an in-person event to a virtual event in just 6 weeks, and we’re so proud of everyone whose amazing work made that possible! Similar to how an interface can help with the addition of new hires, or even how we could pivot our conference to virtual, necessity can be the mother of invention.

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Influitive

AUGUST 14, 2018

There’s nothing quite like the rush of energy you get from hosting a live event. We just came back from Quick Base EMPOWER18, our annual user conference in Austin, which included 750+ customers and partner attendees. Everyone is super fired up, but especially our customers. I wanted to share an inside look at how we.

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Conference Customer Focused ROI Customers 61

Verint

FEBRUARY 21, 2018

There’s a single event that can help you with all of these—and help you better leverage your Verint solutions, to boot. It’s the Verint Engage global customer conference, and registration is underway for this year’s event at the Sheraton Dallas Hotel May 14 – 17. Inspiration. Professional growth. Networking.

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Verint

MAY 25, 2017

Activities continued this week in Orlando as part of the Verint Engage 2017 Global Customer Conference at the Loews Royal Pacific Resort. Click here for a look back at how the event opened.

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CSM Magazine

SEPTEMBER 27, 2023

Metaverse technology has conquered domains like gaming and entertainment, travel and tourism, events and conferencing, real estate, healthcare, content creation, and more. Examples of metaverse virtual spaces where brands can engage customers include Voxels, Decentraland, Sorare, Roblox, and Fortnite.

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