CX University

JULY 9, 2018

Of these three rewards, the highest correlation exists between employee engagement and customer satisfaction. These two are more closely linked than sleeping pills with sleep, or ibuprofen with pain reduction (Moore and Humphrey, “The link between customer engagement and employee engagement”). Korn Ferry. “

Employee Engagement 68

Employee Engagement Leadership Insurance Engagement 68

SurveySparrow

NOVEMBER 28, 2019

A Customer Experience conference is always a source of joy for us, CX enthusiasts. We just can’t stop talking about the sensational cx conferences that 2019 exhibited. Here are the much-awaited customer experience conferences of 2020. Adobe Summit (The Digital Experience Conference). 2020’s right around the corner.

Conference 52

Conference Customer Experience Customer Journeys Omni-Channel 52

CX University

JULY 31, 2018

Employee Engagement Case Study of Quicken Loans. The crux of the employee engagement mechanism is the Outlet Survey. Quicken Loans is not the first company to disseminate Outlet Surveys twice per year; however, employees understand and trust that this survey is important, not only to them but to the company as a whole.

Employee Engagement 65

Employee Engagement Customer Satisfaction Engagement Culture 65

Happy or Not

APRIL 19, 2018

May 6-9, 2018 | San Diego, US HappyOrNot® is thrilled to be exhibiting at the 75th annual ATD International Conference and Exposition. Visit us in Booth #2438 where our Customer Experience and Employee Engagement Specialists will be demonstrating our new products and services. 9.2018 appeared first on HappyOrNot.

Conference 51

Conference Employee Engagement Engagement Customer Experience 51

Confirmit

SEPTEMBER 10, 2018

I’ve reported back a little last week about the recent HCI Employee Engagement conference in Denver. King County believes that government has an unfair advantage in employee engagement ! Effective communications (strong linkage between high effectiveness and engagement!). Imagine that!

Employee Engagement 40

Employee Engagement Engagement Government Leadership 40

CSM Magazine

OCTOBER 6, 2021

Calabrio , the customer experience intelligence company, spotlighted the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). This year, Calabrio is focusing sessions on the Connected Workforce and for the second year in a row, C3 is being held as a virtual event.

Conference 52

Conference Analytics Net Promoter Score Financial 52

Bold360

JANUARY 29, 2020

So with an eye on the future, the CXNext crew sat down with Jon Stine, Lead at the Open Voice Network, to discuss key insights from the conferences and also what to expect with voice AI, his specialty. Employee engagement is increasingly important, especially in stores. Here are our five big takeaways: 1. About CXNext Live.

Conference 52

Conference Omni-Channel Retail Employee Engagement 52

Think Customers

DECEMBER 14, 2015

When the New York Times published an article in August shining a spotlight on Amazon's bizarre company culture, it triggered a barrage of comments and articles about the importance of culture in engendering engagement. Personal accounts of 1 a.m. There’s more… To read the rest of this blog posting click here or visit www.1to1Media.com/weblog.

Employee Engagement 40

Employee Engagement Culture Engagement Conference 40

ReviewTrackers

MAY 8, 2017

To help your leaders and managers in your organization become CX experts, we compiled a list of customer experience conferences and events to attend this 2017. Customer Experience Conferences and Events. Gartner Digital Marketing Conference. Looking for the latest trends, tools, strategies, and insights on CX? Where: London, UK.

Conference 50

Conference Omni-Channel Customer Journeys Customer Experience 50

Beyond Philosophy

JULY 12, 2016

Going the next step, beyond employee satisfaction, does their engagement profitably drive customer behavior? First, what does employee engagement, which has been around for over twenty years, actually mean? You Also Might Like… Employee Engagement: Putting the Cart Before the Horse?

Employee Engagement 60

Employee Engagement Connections Engagement Loyalty 60

NICE inContact

OCTOBER 24, 2018

We hear it every year: The NICE inContact CX Excellence Awards program is one of the favorite events at our Interactions conference. Best Employee Engagement. You’ll receive a complimentary full conference pass just for making a submission. Best Customer Experience. Best Business Impact. Rookie of the Year.

Conference 120

Conference ROI Employee Engagement Interaction 120

Alida

MAY 24, 2018

That’s the key message I heard at the CX Exchange Retail 2018 , an intimate, invite-only conference for business executives in retail. Despite the talk in media about the so-called retail apocalypse , many speakers at the conference reiterated that the industry is alive and well. Get closer to your employees.

Retail 189

Retail Conference Employee Engagement ROI 189

Qualtrics

SEPTEMBER 9, 2021

SHRM’s Business Solutions portfolio includes the Employee Engagement Survey and Thrive 360 , two products geared toward helping organizations transform. From creating the survey, distributing it to employees, and reviewing our results, everything has been with ease. About Qualtrics. Qualtrics, the world’s No.

Conference 26

Conference Employee Engagement Policies Leadership 26

NICE inContact

OCTOBER 30, 2019

Best Employee Engagement This category salutes clients who have utilized technology to successfully engage and motivate their workforce. If you submit your application by December 31st, you’ll receive a free full-conference pass just for an approved application!

Net Promoter Score 120

Net Promoter Score Conference Hotels First Call Resolution 120

Happy or Not

AUGUST 24, 2018

September 11-14, 2018 | Las Vegas, US HappyOrNot® is thrilled to be exhibiting at HR Technology Conference and Exposition (HR Tech) at The Venetian® in Las Vegas, Nevada. Visit us at BOOTH #1458 where our Customer Experience and Employee Engagement Specialists will be demonstrating our products and services.

Conference 28

Conference Technology Employee Engagement Resources 28

NICE inContact

MARCH 27, 2019

At Interactions EMEA 201 9 , NICE’s flagship annual customer conference in London, you’ll have a premium tiered seat to incredible educational opportunities that will reveal the latest tools and solutions you need to improve and scale your business.

Conference 136

Conference Employee Engagement Innovation Analytics 136

Alida

JUNE 1, 2017

The conference promises to provide actionable information to help automakers, dealers and finance companies improve customer experience. Here are three of the sessions we’ll be exploring at this year’s conference: 1. One of the best aspects of industry conferences is the opportunity to network with peers and make new contacts.

Automotive 157

Automotive Conference Retail Employee Engagement 157

Engine Insights

OCTOBER 2, 2015

Each year, ORC International celebrates excellence in employee engagement amongst our clients around the world. Winners of ORC’s International Excellence in Employee Engagement Award achieve the highest engagement survey scores relative to external benchmarks. More details at www.orcemployeeconference.com. .

Employee Engagement 40

Employee Engagement Engagement Customer Centricity Social Media 40

Customer Enthusiast

MARCH 28, 2024

Today’s blog post is a part of a series that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024.

Conference 62

Conference Customers Technology Consumers 62

Beyond Philosophy

MARCH 19, 2015

A recent article by a major employee research and engagement consulting organization led with the above headline. They were reporting on results of their national workforce tracking poll, the highlight of which was that employee engagement had risen 1.2% Those question are: 1) Really? correlation.

Employee Engagement 60

Employee Engagement Engagement Customer Experience Effort Score 60

Strativity

FEBRUARY 27, 2019

We recently participated in two industry conferences hosted by Consero – one for Learning & Development (L&D) executives, the other for Customer Experience (CX) executives. The post The Intersection of Human Resources & Customer Experience – Observations from Recent Industry Conferences appeared first on Strativity.

Conference 40

Conference Resources Industry Customer Experience 40

CSM Magazine

OCTOBER 28, 2020

Calabrio , the customer experience intelligence company, announced the winners of its analytics competition and ONE Awards during its annual customer conference, Calabrio Customer Connect (C3). Josie is a top contributor to the online community, Calabrio Champions Network, leading discussions and engaging with customers around the globe.

Conference 40

Conference Analytics Net Promoter Score Effort Score 40

Verint

SEPTEMBER 7, 2017

Mini-journey mapping and other employee/customer engagement strategies can help make your next conference the best one yet. From registration to closing, every interaction—even the micro ones—between your customers and your employees can make the difference between an amazing or so-so experience for conference attendees.

Conference 25

Conference Customer Journeys Employee Engagement Effort Score 25

Think Customers

OCTOBER 6, 2023

And they are just some examples shared by AI experts and practitioners at the recent GAI World conference in Boston. “AI AI helps people expand the practical imagination space,” said Dr. John Sviokla, founder of GAI Insights, which hosted the conference. Sviokla pointed to the growth in music festival attendance as a good example.

Conference 52

Conference Employee Engagement Tools Examples 52

Think Customers

SEPTEMBER 9, 2015

Over the years, we at 1to1 Media have attended countless conferences and industry events as part of our promise to bring our readers the latest trends within the customer experience strategy space. But, after attending multiple events this summer, I've come to realize that said conferences might not be as beneficial as leaders believe.

Conference 40

Conference Trends Strategy Industry 40

Customer Enthusiast

MARCH 27, 2024

Today’s blog post is a part of a series of posts that I will be sharing over the next couple of weeks related to what I learned at the Agilysys Inspire User Conference in Las Vegas, March 18-20, 2024. I learned the distinction between service and hospitality.

Hospitality 70

Hospitality Conference Employee Engagement Engagement 70

Verint

MARCH 13, 2018

The Verint Engage18: Global Customer Conference sessions have been expertly tailored to deliver the very same elements as your perfect restaurant. So, what's on the "dessert" menu of Engage 18? The conference is slated to showcase musicians, comedians and even a great way for attendees to give back to the community. Bon Appétit!

Conference 29

Conference Roadmap Employee Engagement Tips 29

LiveChat

FEBRUARY 28, 2017

Employee engagement definition can be explained in simple words: it’s the emotional commitment that employee has to the organization and its goals. It means that emotionally engaged employees care about their work and their company and they don’t just work for a paycheck. High paychecks equal employee retention.

Employee Engagement 28

Employee Engagement Engagement How To Return on Investment 28

Innovative CX

OCTOBER 13, 2023

Journey Mapping Surveying customers (VOC) Creating ROI’s Hiring CX “program” managers Engaging CX consultants Buying technology Attending CX conferences Listening to CX webinars and podcasts Reading the latest “how to do CX” book. Webinars, books, conferences are certainly great ways to learn about experience management.

Customer Experience 59

Customer Experience Conference Customer Journeys NPS 59

Verint

JUNE 7, 2017

Many companies around the world use customer conferences to build strong, long-lasting relationships with customers. From registration to closing, every interaction—even the brief ones—between your customers and your employees can make a big difference for conference attendees.

Conference 32

Conference Engagement Customers Interaction 32

Rant And Rave

MARCH 12, 2019

Wondering what’s going on in the world of customer service, customer experience (CX) and employee engagement? The Upland Rant & Rave team were excited to spend the day discussing this very topic when we attended the annual Institute of Customer Service conference last week.

Conference 40

Conference Employee Engagement Tips Customer Satisfaction 40

Beyond Philosophy

NOVEMBER 30, 2023

Another massively important area that HR deals with is employee engagement and internal communications. We all know happy employees make happy customers. Colin has spoken at hundreds of conferences, including some of the world’s largest brands. So, you can see that HR plays a critical role in this agenda.

Net Promoter Score 78

Net Promoter Score Engagement Effort Score Customer Centricity 78

Verint

APRIL 10, 2018

You can still find ways to tap into your inner cowboy while attending the Verint Global Customer Conference in the Big D, May 14-17. The Engage18: Global Customer Conference is all about making connections, right? So after the conference, why not take your new-found connections over to The Standard Pour. Engage18: On The Inside.

Conference 26

Conference Retail Connections Contact Center 26

Experience Investigators by 360Connext

OCTOBER 15, 2014

It was at South by Southwest Interactive Conference about 5(!) Jeannie Walters Jeannie Walters is the Chief Customer Experience Investigator™ and founder of 360Connext, a global consulting firm specializing in the cornerstones of customer experience: customer engagement, employee engagement and connections like social media.

Social Media 275

Social Media Consulting Conference Communication 275

Beyond Philosophy

APRIL 5, 2019

In this episode of The Intuitive Customer podcast, we spoke with three-time best-selling author, coach, and conference speaker Marilyn Suttle. Her clients have gone on to increase their scores for customer satisfaction and improved employee engagement. Many have also earned awards in their industry.

Culture 112

Culture Effort Score Leadership Conference 112

Experience Investigators by 360Connext

MARCH 24, 2015

I’m speaking at the Next Generation Customer Experience conference in San Diego this week, but today I got to be an attendee and participate in some great conversations about customer experience. Blog Customer Experience Featured Opinion Recent News brand image Conference data innovation leadership speaking'

Customer Journeys 110

Customer Journeys Customer Experience Conference Social Media 110

Experience Investigators by 360Connext

NOVEMBER 17, 2014

I’ve seen big corporations try to remind employees about “the customer” in laughingly ineffective ways. One Fortune 50 company decided to put felt blankets on office chairs and conference room chairs that had “CUSTOMER” in lettering on them.

Social Media 282

Social Media Study Consulting Customer Engagement 282