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The VOC, CRM, & CEM Convergence

InMoment XI

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 150
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The VOC, CRM, & CEM Convergence

InMoment XI

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 150
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The VOC, CRM, & CEM Convergence

InMoment XI

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 150
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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. CEM in Telecoms. Where am I speaking ? March 31, 2016. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. Atlanta, Georgia.

CEM 120
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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. IQPC’s CEM in Telecoms Global Summit. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ?

CEM 120
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4 Actions to Exceed Customer Expectations

Beyond Philosophy

Colin Shaw is the founder and CEO of Beyond Philosophy , one of the world’s first organizations devoted to customer experience. Colin is an international author of four best-selling books and an engaging keynote speaker. Follow Colin Shaw on Twitter @ColinShaw_CX.

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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference. Gilbrane Conference 2015. August 13, 2015.