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The VOC, CRM, & CEM Convergence

InMoment XI

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200
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The VOC, CRM, & CEM Convergence

InMoment XI

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200
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The VOC, CRM, & CEM Convergence

InMoment XI

At the Gartner CRM conference, presenters discussed the convergence between CRM, marketing, voice of the customer (VOC) and customer experience. There’s no doubt that business leaders are getting more savvy, but so is the technology.

CRM 200
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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? DMI Design Management Conference. DMI Design Leadership Conference. IQPC’s CEM in Telecoms Global Summit. DesignThinker’s Academy Design Thinking Conference. Where am I speaking ?

CEM 120
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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Conference Europe. Design Leadership Conference. CEM in Telecoms. Where am I speaking ? March 31, 2016. CXPA’s 2016 US Insight Exchange. May 3 – 4, 2016. Atlanta, Georgia.

CEM 120
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The Always Up-To-Date Guide To CX Events

Kerry Bodine

I’m often asked about customer experience conferences: What’s out there? Which conferences would I recommend? Design Management Institute’s Design Leadership Conference. Service Design Network’s Global Conference. Digital Customer Experience Conference. Gilbrane Conference 2015. August 13, 2015.

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Making Optimal Customer Experience A Focus of Your Company’s (And Your) Thinking and Doing: The Case for Foundation and Advanced CEM Training

Beyond Philosophy

The post Making Optimal Customer Experience A Focus of Your Company’s (And Your) Thinking and Doing: The Case for Foundation and Advanced CEM Training appeared first on Beyond Philosophy.

CEM 60