ShepHyken

JUNE 13, 2022

CustomerThink) Some of us are old enough to remember when subscriptions were limited to just sports clubs, newspapers, and magazines. If you say the word “subscription,” most people think of magazines and newspapers. Why AI Customer Journeys Need More Friction by Renée Richardson Gosline. This grew to 29% by 2018. Not anymore!

Customer Service 67

Customer Service Sports Customer Journeys Government 67

ShepHyken

DECEMBER 3, 2023

My Comment: When our clients are interested in our customer service training for their “new” customer service/CX initiative, they are excited and ready to start. However, most companies confuse a loyalty program with a discount or incentive program. Does no one want to see change?

Customer Service 59

Customer Service Loyalty Programs Loyalty Customer Service Training 59

ShepHyken

JUNE 17, 2020

You renew your subscription to a magazine, a maintenance contract or a software program. What if renewal simply meant that the customer comes back—again and again? Over time, any business can track return customers who, in a sense, are renewing their trust in the business to purchase from them again. Follow on Twitter: @Hyken.

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Customer Service Training Strategy Software Customer Service 154

ShepHyken

SEPTEMBER 4, 2023

For companies aspiring to enhance their customer service, the hotel industry offers valuable insights and strategies that can be adopted across various sectors. Finally, he presents the concept of “customer Service as an Experience.” 7 Small-Business Strategies for Customer Retention by Kalin Kassabov (Inc.

Customer Service 67

Customer Service Hospitality Hotels Customer Retention 67

ShepHyken

AUGUST 28, 2023

Customer experience expert Brittany Hodak breaks down five ways Taylor creates raving fans that you can use in your business. What’s Wrong With Customer Satisfaction? ” So, why do too many leaders continue to focus on customer satisfaction as a measure of customer affinity, even loyalty?

Customer Service 62

Customer Service Customer Journeys Customer Satisfaction Social Media 62

ShepHyken

MARCH 21, 2022

15 Stats About Post-Covid Customer Service by Blake Morgan. Forbes) As the pandemic starts to subside and the dust starts to settle, companies can move from survival mode to preparing for the future and adjusting to changes and trends in the post-Covid world. Chief on that list is updating customer service efforts.

Omni-Channel 67

Omni-Channel Customer Service Self Service Retail 67

CSM Magazine

FEBRUARY 21, 2022

If you’re a trucking company, then providing excellent customer service is essential to your success. In this article, we will discuss 20 tips that will help you give your customers the best possible service. Your drivers should be well-groomed and dressed professionally when interacting with customers.

Tips 52

Tips Customer Service Company Transportation 52

ShepHyken

DECEMBER 13, 2021

This article gives us a glimpse into the benefits of AI as it applies to customer service. Seth Godin Reveals the 1 Truth About Customer Service Most Companies Just Don’t Understand by Jeff Steen. Chain Store Age) Customer service can make — or break — the shopping experience. and the U.K.,

Customer Service 77

Customer Service Social Media Call Center Retail 77

ShepHyken

MAY 6, 2019

Whether it’s a customer telling your CEO that an agent did a great job or giving them a “negative” face after a chat session, there are many ways companies can receive feedback about their business. While ratings are important to validate the company is doing a good job and public ratings help sell, there is more.

Customer Service 114

Customer Service Loyalty Customer Centricity Customer Service Training 114

ShepHyken

JUNE 14, 2021

It’s crucial to close the gap between the understanding of the actual customer service experience and the intended customer experience. As the author of this article calls it, there is a customer service gap, a disconnect. Go to The Customer Focus to learn more about our customer service training programs.

Customer Service 94

Customer Service Retail Loyalty Study 94

ShepHyken

DECEMBER 27, 2021

And I love the closing line: “Don’t let somebody else tell your company’s story.”. Five Tips For Creating A Successful AI-Driven Customer Winback Strategy by Raviteja Sidda. This article makes the case that winning your customers back is also less expensive. Follow on Twitter: @Hyken.

Customer Service 72

Customer Service Tips Fashion Call Center 72

ShepHyken

NOVEMBER 15, 2021

Lego Customers Lose Millions of Pieces a Year. The Company’s 4-Word Response Is the Best I’ve Ever Seen by Jason Aten. Magazine) Lego Group knows something about talking to its customers, and not just because it has a few creative employees. Every company should have its “four words.”.

Customer Service 72

Customer Service Metrics Social Media Retail 72

ShepHyken

DECEMBER 20, 2021

Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. Martech Series) Organizations have emerging opportunities – and threats – to consider as consumer loyalty increasingly takes into account broader relationships to companies. Customer Experience by Tyler Gallagher.

Customer Service 70

Customer Service Hospitality Contact Center Loyalty 70

ShepHyken

APRIL 25, 2022

They are the front-line ambassadors of the company that help get customers to come back, generate revenue, and create raving fans. Why the Next Big Marketing Opportunity is: In-App Customer Service by Eric Vermillion. MarTech Series) Good news: Customer service doesn’t have to be a battle of customer vs. company.

Customer Service 64

Customer Service Loyalty Programs Loyalty Competitive Advantage 64

ShepHyken

OCTOBER 26, 2020

For those solely focused on customer service and experience, pay attention to the comments about AI, chatbots and virtual assistants. The Future Of Business Is Customer-centric: 3 Pillars To Create A Customer-centric Strategy by Ilenia Vidi. If you see a company on the list you want to learn more about, just Google away.

Customer Service 88

Customer Service Contact Center Customer Centricity B2B 88

ShepHyken

MAY 12, 2019

Bad Experiences Aren’t Always The Problem for Companies by Mary Drumond. LinkedIn) When it comes to the strategic decisions that will help you thrive as a company, a positive experience is not the only factor that will make customers choose you, or stay with you. ” Okay, I’m intrigued! by Michael Stelzer.

Chatbots 92

Chatbots Loyalty Programs Customer Service Return on Investment 92

ShepHyken

NOVEMBER 1, 2020

Poor training and abusive customers – both very scary when mismanaged – are just two of the five topics covered in this short article. 8 ways to be a great customer during COVID by Monique Richardson. The Unique Challenge of Building Customer Loyalty in an Online Only World by Phil Britt. Follow on Twitter: @Hyken.

Customer Service 104

Customer Service Self Service Tips Guidelines 104

ShepHyken

NOVEMBER 22, 2021

If the leadership isn’t getting out of their offices and communicating directly with customers, they are missing the opportunity to hear from one of their best assets, their customers. The Secret to a Superb Customer Service Team? Hiring Actual Customers by Gabrielle Bienasz. Follow on Twitter: @Hyken.

Customer Service 84

Customer Service Retail Competitive Advantage Tips 84

ShepHyken

FEBRUARY 25, 2019

(CeoWorld Magazine) Brand Keys 24 th annual Customer Loyalty Engagement Index ® (CLEI), conducted by the New York-based brand engagement and customer loyalty research consultancy has definitively identified “loyalty” as a profit-generator for brands that know how to create it and market it. Some of them are very technical.

Customer Service 88

Customer Service Guest Experience B2B B2C 88

ShepHyken

JANUARY 8, 2023

Our CX research finds that 83% of customers trust a company or brand more if they deliver a great customer experience. Focus on providing excellent customer service. 6 Keys To Ramping Up Your Customer Service From Average to Exceptional by Martin Zwilling (Inc. Want your trust scores to go up?

Customer Service 48

Customer Service Hotels Hospitality Social Media 48

ShepHyken

MAY 7, 2018

That’s why the online retailer now converses with its customers most frequently through text messages. My Comment: There are many ways for customers to communicate with the companies and brands they do business with. My Comment: What do customers want? However, some companies struggle to do so. ” Agreed!

Customer Service 79

Customer Service Policies Retail Case Study 79

CSM Magazine

NOVEMBER 2, 2023

The two organizations seek to leverage state-of-the-art technology to transform employee training within the customer experience industry. This partnership marks a significant milestone for both companies in their commitment to elevate customer service training through cutting-edge solutions.

Training 52

Training Customer Experience First Call Resolution Telecommunications 52

ShepHyken

JULY 25, 2023

Companies that charge their customers monthly or annually using a subscription model – this could include newspapers, magazines, software, utilities, and almost any type of product – should have processes in place to deal with a customer passing away or any other tragic or unusual scenario.

Customer Service Training 23

Customer Service Training Training Customer Service Software 23

ShepHyken

JULY 11, 2022

3 Ways to Create a Better Customer Experience That Increases Conversions by Joel Comm. Magazine) As the global marketplace shrinks and communication channels continue to evolve, competition is heating up. They also need to win them over — a process that starts and ends with a good customer experience (CX). by Ivan Harding.

Customer Service 24

Customer Service Average Handle Time Metrics Social Media 24

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Myra Golden Customer Service Training Highlight. Verbal Aikido: A non-agressive, highly effective strategy for handling difficult customers. Thanks to the Internet and social media, customers are more savvy now than ever before. Customer Experience Designer & Professional Speaker. Myra Golden Media.

How To 40

How To Customer Service Training Video Training 40

CSM Magazine

JUNE 8, 2023

Anticipate, read between the lines, ask questions, and get involved… to show you care and to know what will satisfy the customer. 6) Learn and Grow in Your Job : Learn about your company, products, and customers. Learn about one new product or service every day so you can communicate with it in a better way.

Customer Service 105

Customer Service Customer Service Training Communication Customers 105

Customers That Stick

JANUARY 22, 2015

And the benefits of it to companies and customers is, well… big. And while Big Data is becoming more accessible to small to medium-sized businesses (SMBs), the basics of customer information — small data, if you will — is still where customer and experience meet for most organizations. Carpet company?

Customer Service Training 60

Customer Service Training Training Tips Fashion 60

CSM Magazine

JULY 7, 2022

Not only can you get a huge ROI when you add on your own delivery drivers and taxi services, but you can also help set your brand apart from the competition more easily. Companies that run their own fleets get a reputation all their own and it creates more continuity than contracting out those services.

Customer Service Training 59

Customer Service Training ROI Policies Training 59

ShepHyken

APRIL 10, 2023

Customer Experience Is Everyone’s Responsibility by Rebecca Hinds and Sarang Gupta (Harvard Business Review) In today’s digital-first world, achieving great customer experiences is more challenging than ever. Customers interact with companies in a dizzying array of places. And it’s costing your company money.

Customer Service 12

Customer Service Employee Experience Social Media Loyalty 12

Customer Guru

APRIL 10, 2018

He has to his credit over 90 articles on customer service released to various local dailies and magazines in the UAE. He has initiated a voluntary training program called MYPSR – Give Time, Get Happiness, for those individuals who cannot afford such trainings nor are sent by their companies.

Consulting 110

Consulting Customer Service Customer Centricity Travel 110

CSM Magazine

DECEMBER 29, 2022

Train your employees well so that they can provide excellent customer service. Train your employees well and customer service training should be an integral part of their professional development. Use the latest technology to enhance customer service.

Banking 52

Banking Customer Service Customer Service Training Customer Service Representative 52

ShepHyken

AUGUST 20, 2018

I’ve spent my professional career teaching companies and individuals how to provide amazing customer service and a customer experience (CX) that would keep customers coming back and help their businesses to grow and thrive. But today, customers expect more. I have found a way.

Self Service 80

Self Service Industry Banking Video 80

ShepHyken

SEPTEMBER 12, 2022

Magazine) Obsessed with the customer experience, Zappos has woven a customer focus throughout everything they do. So, I was excited to read Steven’s article and watch his video comparing the movie to a great customer experience. 3 Things You Need to Do to Keep Customers by Jim Schleckser.

Customer Service 14

Customer Service Social Media Loyalty Customer Service Training 14

ShepHyken

JULY 25, 2022

3 Ways Companies Make Work Purposeful by Michael Mankins, Eric Garton, and Dan Schwartz. Harvard Business Review) In the aftermath of Covid-19, many companies have boosted pay, and offered greater flexibility in order to recruit and retain the best people. 6 Considerations for a Meaningful Customer Service Policy by Kate Spirgen.

Customer Service 14

Customer Service Chief Customer Officer Automotive Retail 14

ShepHyken

AUGUST 8, 2022

The WOW Factor: How to Deliver an Amazing Customer Experience Every Time by Benny Marotta. CEOWORLD Magazine) Creating a positive customer experience is key to keeping your target market coming back, whether you’re operating a digital business or a brick-and-mortar storefront. Follow on Twitter: @Hyken.

Customer Service 23

Customer Service Culture Customer Retention Video 23

CSM Magazine

OCTOBER 11, 2023

If you possess these qualities, your worth may be high for companies that require to add someone to their customer service. Altresume Helps Deliver a Professional-Looking CV The first thing that a company looks for when hiring any employee is professionalism. Here is where Altresume can help you.

Customer Service 52

Customer Service Training Customer Service Training Communication 52