CSM Magazine

JUNE 23, 2021

Whitepaper explores how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and looks ahead to the forthcoming PCI DSS 4.0. The paper looks at how data breaches impact customer confidence and brand loyalty, the current PCI DSS requirements, and a look ahead to PCI DSS 4.0,

Customer Confidence 52

Customer Confidence Government Loyalty Communication 52

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40

Myra Golden

JUNE 2, 2016

Thanks to the Internet and social media, customers are more savvy now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. In short, the role of customer service now ranks as one of the 10 most stressful jobs in the U.S.

How To 40

How To Customer Service Training Video Training 40

CSM Magazine

NOVEMBER 3, 2020

When the company went into administration after years of stagnation, Coronavirus was blamed after it failed to secure rescue funds earlier this year and other organisations have been too quick to hide behind the virus. There is only so much slack customers are willing to give and their patience is wearing thin.

Poor Customer Service 105

Poor Customer Service Customer Service Insurance Automotive 105

CSM Magazine

DECEMBER 13, 2023

Use improved communication to address issues before customers notice them. Foster a culture of continuous improvement within your company. On top of that, to safeguard sensitive information, maintain operational integrity, and enhance customer trust, most businesses utilize a call center security checklist.

Customer Service 52

Customer Service CRM Call Center System 52

CSM Magazine

JUNE 19, 2023

Use Social Media Responsibly A well-managed social media presence can significantly enhance your customer service team’s approachability and relatability. By ensuring your team members professionally address any questions or concerns on social media, you boost customer confidence in your brand.

Customer Service 52

Customer Service Social Media Exceptional Customer Service Customer Service Representative 52

CSM Magazine

APRIL 27, 2017

Following a poor customer service experience with his bank, Shep Hyken discusses the importance of customer confidence. Shattered customer confidence. Even though our last customer service rep got the job done, the other two couldn’t. Lose the customer’s confidence, and you will lose the customer.

Banking 63

Banking Customer Confidence Poor Customer Service Customer Service Representative 63

CSM Magazine

MARCH 3, 2022

The result of high numbers of declined transactions could increase costs and complaints, reduce customer confidence and lead to possible reputational damage (as well as the FCA fines). Protecting merchants and customers from fraud. SCA is a positive change and protects both the merchant and the customer.

Ecommerce 59

Ecommerce Banking Customer Confidence Financial 59

CSM Magazine

JULY 13, 2021

With online fraud on the increase, companies must take action to make sure they meet the updated version of the Payment Services Directive, PSD2, which will mandate Strong Customer Authentication (SCA), later this year. SCA protects both the merchant/company and the customer. SCA will become mandatory on 14 March 2022.

Banking 52

Banking Financial Customer Confidence Customers 52

CSM Magazine

MAY 19, 2021

Just as companies adjusted to the increase in online purchasing during the pandemic, now is the time to prepare as customers start to spend again with a new-found confidence. Any business that stores or manages customer details and card data must have robust, secure processes and systems in place.

Multi-Channel 59

Multi-Channel Banking Retail Ecommerce 59

CSM Magazine

SEPTEMBER 30, 2020

Six Sigma defines a defect as anything that is not within your customer’s expectations. The specific nature of a defect will therefore vary from one industry and company to the next. Boosts Customer Confidence. Six Sigma is focused on improving the customer experience. Quality Improvement.

Return on Investment 52

Return on Investment Innovation Customer Confidence Customer Satisfaction 52

CSM Magazine

JULY 14, 2020

Rob Crutchington shows how to drive compliance and build customer confidence using Agent Assisted Payments. Implementing Agent Assisted Payments significantly reduces the time, cost and resource required to complete PCI DSS Self-Assessment Questionnaires (SAQs) for a company to become PCI compliant. E-Commerce payments.

Omni-Channel 52

Omni-Channel Customer Confidence Innovation CRM 52

CSM Magazine

MAY 19, 2022

Companies across the energy sector should be stepping up their support in response to the cost-of-living crisis. The energy crisis is evolving quickly, and our team needs to be up-to-speed with the latest developments so they can inform customers confidently and accurately. Empower staff with topical knowledge .

Self Service 52

Self Service Wait Times Training Customers 52

Middlesex Consulting

DECEMBER 27, 2015

Generally engineering companies have large groups of technical specialists who are good at delivering ‘answers’ to customer problems or commercial people who are good at looking after the needs of the customer and building relationships. These companies had much lower growth rates and profitability.

Culture 60

Culture Training Brands Strategy 60

CSM Magazine

OCTOBER 6, 2020

Adopting Artificial Intelligence is just the first step, the second is unlocking the true potential of AI to boost customer confidence with a focus on data. Follow this 3 step formula to ensure the right data and customer service offering to boost customer confidence: 1. Henry Jinman of EBI.AI

Consumers 52

Consumers Insurance Self Service Customer Confidence 52

CSM Magazine

JULY 13, 2022

Remember that well-written content establishes your brand as an authority and improves customer confidence in your business. Customers are often exposed to ads on Google. Big companies invest in SEO to make sure they rank well on search engines, especially for keywords that are relevant to their services or products.

Touchpoint 69

Touchpoint Customer Journeys Self Service Chatbots 69

CSM Magazine

JUNE 11, 2020

As fears over coronavirus fuel a sudden spike in contactless transactions, Rob Crutchington explores the vital role of IVR to deliver fast, secure card payments that boost agent performance and customer confidence. According to contact centre analyst ContactBabel , the average call into a contact centre costs an organisation over £4.

Omni-Channel 52

Omni-Channel Self Service CRM Customer Confidence 52

Myra Golden

JULY 29, 2016

How to Deliver a Wow Customer Experience: 20 Ideas to Help You WOW customers. Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. Customer-facing employees in any industry. Training led by customer service expert, Myra Golden.

Customer Service 53

Customer Service Training Course Customer Service Training 53

Myra Golden

JULY 29, 2016

Complaint Handling: Learn to handle problems in such a way that you completely restore customer confidence after a service mishap. This customer service training is perfect for: Contact Center Professionals who speak with customers over the phone, via email and chat. Customer-facing employees in any industry.

Customer Service 40

Customer Service Training Customer Service Training Course 40