One Millimeter Mindset

DECEMBER 15, 2020

If everyone is an internal client of everyone else in your organization, then who are your customers? Each time I ask this question at speaking engagements , workshops or coaching sessions , attendees engage in a flurry of activity. I specialize in professional innovation, cross-functional leadership and client retention.

Exercises 88

Exercises Innovation Leadership Report 88

One Millimeter Mindset

JUNE 11, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops, or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Course 89

Course Industry Communication Tools 89

One Millimeter Mindset

SEPTEMBER 3, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. Babette Ten Haken translates across unprofitable and unproductive communication and collaboration disconnects between the business-operations continuum. Planning your next team, corporate or association meeting? Contact me here.

Leadership 118

Leadership Innovation Meeting Course 118

One Millimeter Mindset

JULY 23, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Strategy 96

Strategy Connections Communication Tools 96

One Millimeter Mindset

JUNE 20, 2019

Consider your own employee experience with these clients? Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Which is exactly what these clients want.

Employee Experience 74

Employee Experience Meeting Communication Customer Experience 74

One Millimeter Mindset

AUGUST 25, 2020

My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines. Retain employees and clients. My playbook of communication tools and methods, Do YOU Mean Business?

Healthcare 87

Healthcare Communication Innovation Tools 87

One Millimeter Mindset

DECEMBER 8, 2020

I specialize in professional innovation, cross-functional leadership and client retention. Together with professionals like you, I translate across communication and collaboration disconnects separating people and professional disciplines.

Innovation 115

Innovation Leadership Meeting Groups 115

One Millimeter Mindset

MARCH 6, 2019

When customers need to “check in” with stakeholders throughout the organization, instead of hearing back from employees, customer trust erodes. Also, customer confidence in your organization’s collaboration and communication culture decreases. Her playbook of communication hacks, Do YOU Mean Business?

Sales 68

Sales Customer Confidence Touchpoint Communication 68

One Millimeter Mindset

MAY 23, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Planning your next corporate or association meeting? Contact me here. Subscribe to my blog. is available on Amazon.com.

Leadership 70

Leadership Conference Innovation Culture 70

One Millimeter Mindset

FEBRUARY 28, 2019

I’ve assembled this list of customer retention blogs I’ve written since the beginning of the year. Workforce Profitability retains Customers [link]. Communication Disconnects negatively impact Customer Retention [link]. Communication Disconnects negatively impact Customer Retention [link].

Customer Retention 66

Customer Retention Communication Customers Strategy 66

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. He helps brands achieve improved customer experience, customer loyalty, and branding by his keynote speaker presentations and workshops. John Formica Follow @JohnFormica.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

One Millimeter Mindset

AUGUST 21, 2019

Engage me to present one of my Storytelling for STEM Professionals and Left Brain Thinkers speaking programs, workshops or moderated facilitation services. Her playbook of communication hacks, Do YOU Mean Business? Planning your next team, corporate or association meeting? Contact me here. . Subscribe to my blog.

Connections 75

Connections Course Sales Industry 75

One Millimeter Mindset

MAY 13, 2019

All of us have professional communication habits. When professional bias and baggage influences our professional communication, everyone is impacted. Leaving these biases unaddressed creates lousy employee experience. Next, consider whether, or not, professional communication disconnects impede how competent you feel.

Communication 61

Communication Employee Experience Customer Retention Industry 61

One Millimeter Mindset

FEBRUARY 13, 2019

Revive the value of association membership experience by remaining actively engaged in the time between monthly meetings. Engage me to deliver one of my speaking programs or workshops for a refreshing change from the same-old stuff. Gain tactics to help you better serve yourself, so you can better serve customers.

Leadership 63

Leadership Guidelines Meeting Engagement 63

Wootric CX Blog

FEBRUARY 14, 2019

Why we love Jeannie: She’s a TEDx speaker , CEO and Chief Customer Experience Investigator at 360 Connext , trainer, workshop leader, consultant, and podcaster. Why we love Sandra: She’s the Customer Experience Director and thought leader for Strong-Bridge Envision Consulting. Jeannie Walters. Joey Coleman.

Customer Journeys 67

Customer Journeys Consulting Customer Experience Professionals Chief Customer Officer 67

One Millimeter Mindset

MARCH 27, 2019

In my Storytelling for STEM Professionals and Left Brain Thinkers workshops, we break down communication barriers between functional silos. In my experience working with clients, there is no better way to catalyze cross-functional and cross- educational communication than by co-creating stories, together.

Sales 14

Sales Customer Retention Employee Experience Communication 14

One Millimeter Mindset

MAY 30, 2019

Let’s explore three ways you and your team can become proactive by collecting client feedback to improve team communication. The first way client feedback catalyzes improved team communication is by continuously communicating with the customer! Then, your team improves on the employee experiences they create.

Communication 61

Communication Feedback Employee Experience Customer Success 61

One Millimeter Mindset

FEBRUARY 6, 2019

A workforce profitability strategy is more than a hiring strategy focused on preventing employee churn. Instead of churn prevention as the objective, employee co-investment in business growth becomes the goal. How are you communicating to employees that they are part of something bigger than themselves?

Strategy 74

Strategy Customer Retention Guidelines Communication 74

One Millimeter Mindset

MARCH 13, 2019

Talk about negative employee experience. Talk about negative stakeholder experience. This post reflects a snippet from discussion from a recent workshop I gave on the power of storytelling for stakeholder buy-in. Her playbook of communication hacks, Do YOU Mean Business? is available on Amazon.com.

Customer Retention 12

Customer Retention Culture Employee Experience Strategy 12

One Millimeter Mindset

MAY 6, 2019

Perhaps you should communicate based on this assumption, as well. Then, again, they may not be tuned into your communication style or message. As a result, how you and I choose to use our words to communicate becomes extremely important. Every time we communicate. Here’s why. Or anyone else, for that matter.

Meeting 13

Meeting Communication Customer Retention Groups 13

One Millimeter Mindset

FEBRUARY 7, 2019

But also, your employee experience. To change the world, are you self-propelled to start communicating and working collaboratively? For starters, deconstructing silo-based communication barriers in business models leads to improved knowledge sharing across the organization. Catalyze your mindset and skill sets!

Customer Retention 64

Customer Retention Communication Leadership Strategy 64

One Millimeter Mindset

MARCH 7, 2019

Do you retain employees as a critical part of your customer retention strategy? Or, are your (especially) front line employees considered to be disposable? Do I need to tell you I had one of the highest customer retention rates, year over year? Regardless of the size of your organization, retain employees.

Customer Retention 68

Customer Retention Sales Leadership Training 68

One Millimeter Mindset

JANUARY 31, 2019

What happens to employee experience when they are not entirely incorrect? When employees propose solutions, modifications to processes or requests for increased budgets? Is there stakeholder pushback or are employees encouraged to be more curious and inquisitive? Then, create pathways to employees who “do know.”.

Employee Experience 69

Employee Experience Customer Retention Communication Culture 69

One Millimeter Mindset

APRIL 18, 2019

Next, these teams may not have time to sell effectively, especially when actively serving customers. In taking my storytelling speaking programs and workshops to organizations and associations like yours, I constantly hear about how you are trying to do more. Or trained via tribal knowledge communicated by longer-term employees?

Banking 65

Banking Sales Customer Retention Training 65

One Millimeter Mindset

MARCH 14, 2019

In addition, they run the risk of negative employee experience and potentially, burnout. Today we discuss a short debrief from a recent workshop I gave on the power of storytelling for stakeholder buy-in. When major account teams experience stakeholder pushback, consider that Industry 4.0 Over the long run.

Communication 64

Communication Customer Retention Innovation Industry 64

One Millimeter Mindset

JANUARY 30, 2019

Also, how is this word impeding remarkable customer experiences and employee experiences? How aware are we of how our own speech habits impact how we set the client and employee experience table for the conversation that follows? Let’s explore. How many of us begin each day by erecting our own roadblocks?

Guidelines 72

Guidelines Employee Experience Sales Communication 72

One Millimeter Mindset

MAY 22, 2019

Rate your employees’ experiences within your workplace service culture. First, are employees more focused on serving themselves, their managers, each other? Next, do their actions allow them to best serve your customers? Her playbook of communication hacks, Do YOU Mean Business? Take the next steps, today.

Culture 63

Culture Leadership Employee Experience Resources 63

One Millimeter Mindset

MAY 1, 2019

Babette Ten Haken’s One Millimeter Mindset Storytelling for STEM Professionals and Left Brain Thinkers speaking programs and workshops are created for organizations and associations, like yours, who want to catalyze employee stakeholder success and customer retention. Babette gets everyone to where they need to go.

Company 71

Company Return on Investment Culture Customer Retention 71

One Millimeter Mindset

MARCH 4, 2019

Our professional spiel creates stakeholder and customer experiences. What do we really communicate? Because instead of an invitation for everyone seated around the table to communicate and collaborate, the clear message we deliver is one of marginalization. Are we inclusive? Or, something else, entirely?

Exercises 70

Exercises Communication Industry Innovation 70

One Millimeter Mindset

JUNE 5, 2019

Does your team use Tell Me More Storytelling skills for communication and presentations? In my storytelling workshops , you focus on why the stories you tell can become so much more compelling than you think. Often, your stories bridge communication disconnects, leading to greater productivity, profitability and innovation.

Travel 68

Travel Communication Innovation Customer Experience 68

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

She leads the XM Institute’s research into CX and EX best practices and the broader organizational capabilities required for building loyalty by improving customer and employee experiences. The upheaval that digital engagement and collaboration is having on business leadership and organizational communication.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

One Millimeter Mindset

JUNE 6, 2019

Customers expect their post-sale experiences will be impacted by the quality of how well pre-sale storytelling outcomes are connected to post-sale outcomes. Often, the best way to influence post-sale customer expectations of, and experiences with, your deliverables is by connecting your stories to one another.

Customer Expectations 70

Customer Expectations Sales Connections Customers 70

One Millimeter Mindset

SEPTEMBER 8, 2020

Engage me to present one of my One Millimeter Mindset speaking programs, workshops or mastermind groups. My One Millimeter Mindset virtual and in-person keynotes, workshops, coaching and mastermind programs translate across strategic communication and collaboration disconnects between people and professional disciplines.

Meeting 82

Meeting Communication Tools Innovation 82

SurveySensum

JULY 14, 2020

Adam Toporek is an internationally-recognized Customer Experience Expert, Keynote Speaker, and Customer Service Trainer who helps organizations transform their relationships with their customers through better strategy, training, and communication. LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

ClearAction

AUGUST 6, 2019

The cycle continues by using Field Marketing events to learn about customers — their pain points and their business overall and how they’re measuring success. Communications: In customer journey mapping, interviews with customers explain their pain points at each stage in their journey. Impact of Customer Insights.

Customer Journeys 48

Customer Journeys Marketing Effort Score Net Promoter Score 48

One Millimeter Mindset

FEBRUARY 4, 2019

But not an element which truly reflects how employees communicate with each other and with customers. Experience based storytelling tells the real story behind the story: collaboration. Creating a team-based storytelling culture is the best way I know to foster cross-discipline communication. Are you one?

Customer Experience 12

Customer Experience Guidelines Resources Customer Retention 12