ShepHyken

SEPTEMBER 7, 2018

If your customer service and success teams are anything like the average customer-focused team, you are always looking for ways to show your ROI to leadership and other departments, and working on initiatives to increase that ROI. A review program. This is a problem for vendors. Which works, because… Buyers do trust their peers.

Case Study 82

Case Study ROI B2B Study 82

Circular Edge

MAY 26, 2023

I joined CE’s Jonathan Cobb, Arun Chhatpar, and Nitin Lakhpat to explore Supply Chain Automation & Mobility in JDE using AtomIQ , which featured a customer case study from Atrion Medical. All of these products integrate near seamlessly with JDE, so there is little to no learning curve for users – delivering “instant ROI”!

Case Study 52

Case Study Innovation Study Entertainment 52

ChurnZero

OCTOBER 22, 2021

But as you acquire more customers, you’ll no longer be able to passively manage these lead and brand-building sources. Rachel Gurman , Customer Success Manager at ChurnZero. You should also consider a customer’s demonstrated ROI (does the customer have proven results?), Andrew Fink , Head of Customer Success at 6 River Systems.

Customer Success 96

Customer Success How To Case Study Customers 96

ChurnZero

FEBRUARY 26, 2021

Is your Customer Success team: Butting heads with Sales during onboarding. But along with meeting the demands of their external-facing role, Customer Success also faces a barrage of internal requests – whether it’s case studies for Marketing, referrals for Sales, or research for Product. “In All of the above (and more).

Customer Success 59

Customer Success Company Management Roadmap 59

delighted

SEPTEMBER 8, 2021

Read the full FIGS case study here. I spent my first seven years in sales at a Fortune 50 bank and then moved into customer service. Did you take anything away from your sales experience that influenced your career in customer experience? When I was in sales, revenue was King. Stories actually drive points home.

Customer Experience 91

Customer Experience Net Promoter Score Healthcare Apparel 91

BirdEye

MAY 3, 2023

Popular content marketing channels are: Website Forums Social media Podcasts Review sites Case studies Search engine optimization (SEO) Wondering how to do more with the content you create for your business? In this process, an affiliate promotes another business’s products or services in return for a commission based on sales.

Marketing 98

Marketing B2C Social Media Multi-Channel 98

Michel Falcon Experience

SEPTEMBER 17, 2014

They support their management team with a respectable operating budget. I recently hosted a keynote speaking engagement for customer experience management professionals. Think of how much your organization invests in marketing, sales and pr initiatives. Zappos is a case study on how to do this.

Customer Focused 167

Customer Focused Customer Centricity ROI Case Study 167

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Lithium

JUNE 11, 2019

Participants will learn the important concepts and settings that community managers most often consider as they set up and maintain a community. Audience: Beginner/Intermediate Community Managers and Administrators. Studio features for Community Managers. Community Manager Certification Level II. Duration: 8 Hours.

Social Media 40

Social Media Case Study ROI Course 40

Natalie Petouhof

MAY 27, 2016

Digital Transformation: Customer Engagement, CRM, Innovation, Customer Experience, Customer Service, The Cloud and Analytics. • ROI Of Customer Service & Customer Experience. • How to Measure Customer Experience: Performance Management Maturity-Upcoming. ROI of Social Customer Service- Upcoming. •

Omni-Channel 40

Omni-Channel Social Media e-support ROI 40

CSM Magazine

JUNE 30, 2022

As part of Phonexa’s all-encompassing Call Logic product, Call Tracking software can help you improve customer service, quantify your marketing campaigns, enhance brand image, and, as a result, drive more sales. Here’s what you can do with the help of call tracking: Improve your budget management. Automating the Customer Journey.

Customer Service 52

Customer Service Case Study Customer Journeys Social Media 52

Natalie Petouhof

APRIL 26, 2016

This new case study shows the depth and strength of how GM is taking advantage of what social media can provide to the business. What’s interesting – and if you follow me, you know I am an ROI gal – is that GM was able to trace their social interactions to actual car sales.

Social Media 40

Social Media Self Service Engagement ROI 40

Gainsight

JANUARY 17, 2020

6 Customer Feedback Processes from Product Management Experts. We hold monthly meetings with our sales and pre-sales teams to learn more about the questions they’re getting asked during demos or suggestions from prospects. Product Manager | Blend. Chris Chumley. Chief Operating Officer | CampusLogic. Clement Kao.

Feedback 117

Feedback Roadmap ROI Case Study 117

Kayako

DECEMBER 3, 2015

You’ve been hired as a customer service manager, tasked with delivering great customer service. But how do you present this to those who are focused on ROI and efficiencies? Maybe you could send over some case studies – like these ! You’ll recognize a lot of these steps from sales conversations you’ve been part of.

Customer Service 120

Customer Service How To Case Study NPS 120

CustomerSuccessBox

JUNE 20, 2022

In general, this tool offloads the heavy work of tracking and managing all the customer success metrics. By collecting accurate data and comprehensive information about your customers, you can improve retention, uncover additional sales opportunities, and boost your customer health scores. Improve user onboarding.

Software 52

Software Customer Success Effort Score Net Promoter Score 52

Magellan Solutions

JUNE 12, 2021

From a business’ point of view, customer retention and ROI is the ultimate goal to keep it running. This is only possible when you can provide your customers a seamless integrated sales and experience. . Identifying these key trends through the help of speech analytics improve customer retention , lower churn rate, and increase ROI.

Call Center 52

Call Center Analytics Self Service Multi-Channel 52

Amity

MAY 19, 2017

Here are some breathtaking examples of beautifully designed video case studies – time to get inspired! Why it’s so great: HubSpot is giving us a great example of “ practice what you preach ” by diving right into the Inbound Methodology and delivering a powerful case study informed by a specific buyer persona.

Video 57

Video Case Study Study Roadmap 57

SmartKarrot

JUNE 20, 2023

Role: Customer Success Manager Location: United States (Remote) Organization: Liquid Web As a Customer Success Manager, you’ll ensure that customers receive more value from your offerings by engaging in onboarding activities. Data collection, analysis, and reporting with an emphasis on spotting important trends and proving ROI.

Customer Success 19

Customer Success Case Study ROI NPS 19

ClearAction

DECEMBER 31, 2015

Business-to-business customer experience management has certain complexities and advantages that need to be well understood by practitioners and vendors alike. Highlights from the past year are shared in the table below, including case studies from EMC, VMware, SunTrust, tw telecom, Applied Materials, and John Deere. Highlights.

Customer Experience 48

Customer Experience Case Study Customer Journeys Net Promoter Score 48

Oracle

SEPTEMBER 12, 2019

Breakout session featuring Monica Adams, Product Manager, Insperity; Marc Verbeek, Senior Director, Development, Oracle; and Darshan Kumar, CEO, Dymensions, Inc. IT Manager, Natus Medical Inc. Real-World Siebel CRM Case Studies Delivering Accelerated ROI. **Ready to register for Oracle OpenWorld today?

CRM 40

CRM ROI Case Study User Experience 40

inQuba

FEBRUARY 7, 2023

The link between policy holders’ journeys and business revenue has been firmly established, and multi-disciplinary teams at leading insurers are turning to Customer Journey Management , a break-through approach compared to traditional CX. Here’s how Customer Journey Management works: 1. Yes, there’s a science-based solution!

Insurance 52

Insurance Customer Journeys Policies Communication 52

ChurnZero

JULY 9, 2020

Sure, you won customers over to get the initial purchase, but what about your post-sale courting? After each instruction-based webinar, customers have a 1:1 consultation with their Customer Success Manager. Celebrate (and Capitalize) on Success With Case Studies. Demonstrated ROI – does the customer have proven results?

Strategy 64

Strategy Marketing Case Study Effort Score 64

CSM Practice

FEBRUARY 24, 2020

The job of the customer success team entails myriads of responsibilities, including proper onboarding, increasing product usage, proactively managing accounts, customer engagements, and training , expanding and renewing accounts, and so on. Customer Financial Metrics. 4. Engagement Activity. 5. Advocacy Activity.

Metrics 59

Metrics Net Promoter Score Effort Score NPS 59

ChurnZero

DECEMBER 20, 2019

The winners in C S Management will align their business objectives to the customer’s desired outcomes and experiences. C S and Sales strengthen their bond. . As we move into 2020, I envision a stronger alignment between C S and Sales. I recommend looking to Sales/Sales Op erations teams as the guide.

Customer Success 80

Customer Success Chief Customer Officer ROI Sales 80

Second to None

MAY 8, 2018

Email marketing remains one of the most effective ways to establish customer relationships and boost ecommerce sales. No other marketing tactic comes close to matching this ROI. Citing case studies and testimonials helps you drive your point home. Creating the Stage Two Customer Journey.

Ecommerce 59

Ecommerce Customer Journeys Brands Marketing 59

Magellan Solutions

JUNE 3, 2021

As well as the potential costs and your expected results like the quality and quantity of the leads and ROI. Do you want to drive sales ? Lead sample size should give enough experience for your outsource B2B telemarketers with regards to sales pitch and marketing messaging. Sales Per Hour (SPH) . of sales made / no.

B2B 52

B2B ROI Course Metrics 52

Waypoint Group

DECEMBER 15, 2015

It’s with great pleasure that we share our latest case study, starring Humanity : global workforce management and beautifully simple scheduling software. To hit such high marks, the team rolled out a monthly feedback strategy, ensuring that the number of customers responding at one time would be manageable for follow-up.

B2B 40

B2B Feedback Case Study ROI 40

ClientSuccess

APRIL 20, 2017

Back when Paul first started working with customers, “Customer Success” was considered a hybrid between account management and customer service. Paul’s first foray into the world of Customer Success included managing customers and delivering Market Research. What is the ROI on this department?”. The First CSM at Marketo.

Customer Success 40

Customer Success Case Study Net Promoter Score ROI 40

Answer Dash

MAY 6, 2020

(This article was first published at Customer Think - republished here by the consent of the author) It’s no surprise that leaders in CX gain a higher ROI than those who are not improving their CX. This article is written by Don Simons : Don Simons is the CEO of ENGINE Insights in North America, and a member of ENGINE’s management board.

Customer Centricity 54

Customer Centricity Effort Score Case Study Culture 54

SmartKarrot

JANUARY 13, 2023

Role: Customer Success Specialist Location: Warsaw, Mazowieckie, Poland (Hybrid) Organization: Zowie As a Customer Success Specialist, you will manage and support the success of a portfolio of customers across the entire post-sale customer journey from kick-off to advocacy and renewal. Apply here: [link]. Apply here: [link].

Customer Success 19

Customer Success Touchpoint Case Study Customer Journeys 19

Quadient

JULY 25, 2022

Current state journey map example (Insurance prospect): Learn how your prospects experience your company by mapping their current touchpoints to a sale and identifying reasons for drop off. The Customer Experience managers from the CX team at Hilti use Quadient Customer Journey Mapping on a regular basis. Customer Communications.

Customer Journeys 52

Customer Journeys Examples Touchpoint Case Study 52

Win the Customer

MAY 12, 2020

If we look at the ground level, all such demands of the customer can only be fulfilled if the business organization is successfully handling a call centre in a niche, many companies hire proofreading services to write interesting thought leadership, blogs and case studies; and proofread annual reports, sustainability reports.

Self Service 52

Self Service Social Media Case Study Sales 52

Waypoint Group

MAY 28, 2015

Unfortunately for B2B companies, getting a boost in sales doesn’t come from a Tonight Show debut or a Colbert Bump, like it would for artists or public figures. Account-based management is what B2B-folks are beginning to focus on to ensure each individual customer’s goals are met. How to growth hack with account based management?

B2B 40

B2B Management Effort Score NPS 40

Magellan Solutions

JULY 15, 2021

Out of those set meetings, you still need to factor in your closure rate when it comes to sales pitching. According to the owner of the Singaporean digital marketing firm, they consider these 48 qualified leads as a near-term sales opportunity. Once done, they expect to maximize their 800 strong nationwide sales force coverage.

Call Center 40

Call Center B2B Sales Retail 40

Gainsight

MARCH 15, 2023

Amplify Risk Management and Renewal Management KC : It’s like deja vu from when COVID and the pandemic first happened. The good news is we instituted processes during that time, back in 2020, to amplify processes around risk management and renewal management that have continued.

Strategy 52

Strategy Self Service Trends Case Study 52

Magellan Solutions

JULY 28, 2021

It is due to the fact that telemarketers tend to be forceful when it comes to closing the sales immediately. . But, some business owners think that having this kind of conversation will prolong the sales cycle which will give customers an opportunity to look for another company. Case Studies. Event Marketing (73%).

B2B 52

B2B Call Center Social Media Omni-Channel 52