Education Services Group

AUGUST 10, 2021

In a dream world, Customer Success, sales, marketing, product, and support organizations all work together to weave the beautiful tapestry this is your customer experience. In the real world, where most of us live, this is, unfortunately, rarely the case. Develop a formalized “sales to Customer Success” handoff process.

Customer Success 52

Customer Success Sales Culture Case Study 52

CustomerSuccessBox

DECEMBER 27, 2021

Customer Success is a proactive function that aims to provide exactly that. First, let’s understand TTV and what role it plays in an efficient Customer Success function. Time-To-Value(TTV) is the time taken by your customer to derive value from your product after subscribing to it. What is Time-To-Value (TTV)?

Customer Success 52

Customer Success Metrics Competitive Advantage Case Study 52

Clarabridge

DECEMBER 7, 2016

Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. Sentiments: How do you currently use Clarabridge to listen to the voice of your customers? Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys.

Feedback 81

Feedback Survey Case Study Analytics 81

SmartKarrot

JANUARY 20, 2023

Role: Customer Success Lead Location: Remote, Switzerland Organization: Earny Switzerland As a Customer Success Lead, you will take charge of user requests & improve the payroll application and user experience. You will bring precise and fast answers to customers on all contact channels (emails, phone, etc).

Customer Success 19

Customer Success Case Study Customer Satisfaction Government 19

SurveySensum

JULY 25, 2023

You’re eager to identify areas for improvement and boost customer satisfaction. However, when you send out the survey to your customer base, you’re met with a dishearteningly low response rate. By knowing this objective, they created a SaaS onboarding survey with targeted questions that give valuable feedback.

B2B 52

B2B Survey Customer Satisfaction Feedback 52

CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success Video Customers Meeting 52

Totango

MAY 5, 2021

Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. This helps create a customer-centric culture within your company that prioritizes positive interactions and high customer satisfaction throughout the journey from onboarding to renewal.

Measurement 118

Measurement Effort Score Customer Experience Data 118

SmartKarrot

OCTOBER 20, 2022

Role: Customer Success Manager Location: Remote, New York, NY, US Organization: Tremendous As a Customer Success Manager, you will onboard high-value clients. Handle feedback. Incorporating client feedback is essential to long-term growth. Develop and execute on account/success plans.

Customer Success 19

Customer Success Case Study Customer Satisfaction Customers 19

SmartKarrot

NOVEMBER 7, 2022

Role: Associate Director, Customer Success Location: Greater Boston, United States (On-site) Organization: Saama As an Associate Director of Customer Success, you will drive the overall customer relationship forward and drive product penetration and consulting services revenue in customer engagements.

Customer Success 19

Customer Success Case Study Roadmap Leadership 19

SmartKarrot

FEBRUARY 21, 2023

To provide high levels of customer satisfaction, recruit and train the best customer success managers. Provide Customer Success Teams with leadership and mentoring to keep them inspired, engaged, and motivated. The team’s success goals should be eloquently communicated, quantified, and expanded.

Customer Success 19

Customer Success Multi-Channel Case Study Leadership 19

ShepHyken

MAY 9, 2023

A successful NPS program in your business ensures that all of your employees are aligned and understand their role in delivering an exceptional service experience. The frontline is important, but we need all employees to act based on the feedback of the customers. Be open to really listening to the customer.

Net Promoter Score 62

Net Promoter Score NPS Case Study Roadmap 62

SmartKarrot

MARCH 15, 2022

Role: Director of Customer Success Location: Remote, United States Organization: Storm3 As a Director of Customer Success, you will manage the post-sale relationship, serving as the primary contact and advocate for day-to-day requests. Partner with clients to create and deliver Case Studies that can be taken to market.

Customer Success 19

Customer Success Case Study ROI Customer Satisfaction 19

Totango

OCTOBER 20, 2020

Once these metrics are recorded, you can use this information to proactively engage customers and meet their needs in a more personalized way. This helps create a customer-centric culture within your company that prioritizes positive interactions and high customer satisfaction throughout the journey from onboarding to renewal.

Measurement 84

Measurement Effort Score Customer Experience Data 84

SmartKarrot

FEBRUARY 1, 2022

Role: VP of Customer Success Location: Remote, New York, United States Organization: Teampay As a VP of Customer Success, you will coach the team on strategies for building trusted advisor relationships. Oversee customer onboarding, strategic business reviews, success plans, contract renewals and upsell opportunities.

Customer Success 19

Customer Success NPS Case Study Healthcare 19

SmartKarrot

JUNE 30, 2022

Role: Customer Success Director Location: Remote, Boston, MA, US Organization: meQuilibrium As a Customer Success Director, you will advance meQuilibrium’s strategic relevance by driving the integration and adoption in other areas of Human Capital Management and business units within the customer organization.

Customer Success 19

Customer Success Case Study Roadmap Metrics 19

SmartKarrot

SEPTEMBER 14, 2021

Role: Director of Customer Success Location: Los Angeles, CA, US Organization: CreatorIQ As a Director of Customer Success, you will lead, mentor, and inspire a Customer Success team of direct reports in the LA office. Build and maintain executive relationships with the strategic customers.

Customer Success 18

Customer Success Case Study Roadmap Customer Satisfaction 18

SmartKarrot

APRIL 14, 2022

Role: Vice President of Customer Success Location: Atlanta, GA, US Organization: TechBridge, Inc. As a Vice President of Customer Success, you will deliver transformational leadership across all TechBridge products, platforms, and services to ensure that current operational technology and processes serve the customer’s best interests.

Customer Success 19

Customer Success Case Study Roadmap Customers 19

SmartKarrot

MARCH 30, 2022

Role: Director, Customer Success Location: Remote, United States Organization: Domo, Inc. As a Director of Customer Success, you will be forecasting retention numbers and remaining consistent in that effort. Lead the strategic customer success team and provide guidance, mentorship and build culture.

Customer Success 19

Customer Success Roadmap Case Study Customers 19

Clarabridge

DECEMBER 7, 2016

Simply put, we empower small businesses and non-profits to grow customer relationships and succeed. Sentiments: How do you currently use Clarabridge to listen to the voice of your customers? Rogers : We are currently analyzing customer feedback – both text-based comments and customer ratings – from multiple customer surveys.

Feedback 40

Feedback Survey Case Study Analytics 40

SmartKarrot

FEBRUARY 21, 2022

Role: Director of Customer Success Location: New York, United States (On-site) Organization: Lexer As a Director of Customer Success, you will lead the onboarding and training for new customers post-implementation. Partner with clients to create and deliver Case Studies that can be taken to market.

Customer Success 19

Customer Success Case Study Roadmap Exercises 19

SmartKarrot

FEBRUARY 15, 2022

Role: Senior Director of Customer Success Location: Minneapolis–Saint Paul, MN, US Organization: Patterson Companies, Inc. Build and lead a team of onboarding, customer training, and account management professionals. Scale utilization and process improvements across the customer success and technical support teams.

Customer Success 19

Customer Success Case Study ROI Customers 19

CustomerSuccessBox

MARCH 10, 2022

So those businesses that believe to offer customer satisfaction, are likely to have loyal customers, repeat purchases, higher customer retention rates, and buyers who try newer products. Roles and responsibilities of a Client Success Manager. Suggested Read : Responsibilities of a Customer Success Manager.

Management 52

Management Customer Retention Case Study Customer Success 52

ViiBE Blog

AUGUST 19, 2020

Call centers are well-known for being at the heart of customer success operations. These complex, busy hubs can greatly enhance a company’s customer experience. Consider the actions below in order to set up an efficient and successful call center. Support Call Center Employees . Conclusion.

Call Center 52

Call Center Average Handle Time Case Study Guidelines 52

Eptica

SEPTEMBER 4, 2019

That’s why so many successful companies operate Voice of the Customer (VoC) programs. This initiative included an extensive VoC program consisting of 100,000 annual feedback surveys - these were analyzed manually and the results of which were made available to the entire workforce via digital dashboards.

Net Promoter Score 62

Net Promoter Score Consumers Effort Score Customer Experience 62

Amity

NOVEMBER 16, 2016

In my previous article, I covered how to hire your first Customer Success Manager. Some of the questions you may ask yourself when onboarding a new hire into Customer Success are: What does success look like in this role? When should they start talking to customers? Increased customer upsells /cross sells.

Customer Success 48

Customer Success Measurement Customers Case Study 48

SmartKarrot

JULY 29, 2021

Role: Director of Customer Success Location: Remote, Chicago, IL, US Organization: HiringThing As a Director of Customer Success, you will ensure that customer satisfaction is achieved through courteous and effective communication, problem-solving, and efficient processes. Apply here: [link].

Customer Success 12

Customer Success Case Study Entertainment Roadmap 12

Lumoa

APRIL 1, 2020

Why Build a Customer Insight Strategy? You might be thinking to yourself that your organization has served your customers well enough without a defined customer insight strategy. To do that, you also need to know what customer metrics you have at your fingertips, what you still need to get, and who will be responsible for it.

Customer Insights 208

Customer Insights Strategy Customer Journeys How To 208

Amity

MARCH 1, 2018

For those of you who might be new to this, NPS is a simple one-question survey in which you ask your customer “How likely are you to recommend our product to friends or colleagues?” Not only does it indicate how loyal your customers are, it also helps you gauge the entire company’s customer centricity.

NPS 73

NPS Infographics Net Promoter Score Case Study 73

Totango

OCTOBER 13, 2020

Happy customers can multiply your revenue base since each satisfied client might recommend your services to dozens of their peers. Customers who become advocates stimulate enterprise growth and drive value. CS teams should focus on both types of customers equally, as both are important in your quest for customer advocacy.

Strategy 62

Strategy Effort Score B2B Customer Success 62

ClientSuccess

NOVEMBER 26, 2018

We’ll just come out and say it: customer marketing conversations and campaigns aren’t always the smoothest for customer success teams, nor do they tend to foster winning retention statistics. Here are four ways customer marketing can improve customer retention : 1. The Four Fold Mission of Customer Success.

Marketing 56

Marketing Case Study eBook Exercises 56

SmartKarrot

DECEMBER 9, 2020

Role: Director, Customer Success Management Location: Minneapolis, MN, US Organization: Calabrio, Inc. As a Director of Customer Success Management, you will promote a culture focused on industry excellence and superior service. Drive Customer Success Managers to educate customers on new products and releases.

Customer Success 10

Customer Success Case Study Effort Score Return on Investment 10

ProProfs Chat

JUNE 30, 2020

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Customer Service Books on Leadership.

Customer Service 85

Customer Service Handbook Customer Satisfaction Loyalty 85

SmartKarrot

JUNE 22, 2021

Role: Customer Success Director Location: Remote, United States Organization: Terminal As a Customer Success Director, you will lead client relationships to facilitate seamless onboarding, ensuring strong relationships and alignment of expectations through the entire customer lifecycle.

Customer Success 10

Customer Success Case Study Metrics Customers 10

SmartKarrot

JUNE 10, 2021

Role: Director of Customer Success Location: Remote, United States Organization: Inflection As a Director of Customer Success, you will lead, manage and supervise the Customer Success team, including both Customer Success Managers and Customer Success Associates.

Customer Success 10

Customer Success Case Study Customer Satisfaction Customers 10

SmartKarrot

MAY 21, 2021

Director, Customer Success Location: Chicago, IL, US Organization: Paro.io Director of Customer Success, you will work directly with VP Growth (whose purview includes Sales and Sales Operations) to build a high-functioning revenue organization. Manage customer escalations as the senior business owner for their success.

Customer Success 10

Customer Success Case Study Metrics Measurement 10

SmartKarrot

APRIL 9, 2021

Role: Director of Customer Success Location: Columbia, MD, US Organization: Authority Brands As a Director of Customer Success, you will measure and manage customer success, engagement, and support. Staff and manage a 24×7 service desk providing level 1-2 support for Canopy customers.

Customer Success 10

Customer Success CRM Case Study Consulting 10

SmartKarrot

JUNE 16, 2021

Role: Customer Success Director Location: Waltham, MA, US Organization: Evolv Technology As a Customer Success Director, you will attract, hire, coach, and retain the highest quality customer success managers. customer-centric?support to optimize all phases of the customer journey. departments?to

Customer Success 10

Customer Success Travel Case Study Customers 10