Case Study: How IVALO.COM Doubled Its Customer Retention Rate In 6 Months
Feedbackly
MAY 28, 2021
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance.
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Feedbackly
MAY 28, 2021
IVALO.COM boosted their NPS by a magical 41% and doubled the customer retention rate only during the time of 6 months. Feedbackly had a chance.
inSided
NOVEMBER 10, 2022
In 2021, Gong customers tasked the Revenue Intelligence platform to find a way to bring them together to share and learn from one another. This led Gong’s CCO, Eran Aloni, to implement a community as the central part of its customer strategy.
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Help Scout
AUGUST 22, 2023
Improve customer loyalty with this list of 16 customer retention strategies that are backed by academic research and case studies on consumer behavior. Read the full article
ijgolding
AUGUST 3, 2018
Sticking with the retail industry, it gives me no pleasure to bring this to life with a case study – an example of exactly why organisations are failing to transform and ultimately survive in an increasingly disrupted world.
Education Services Group
JULY 27, 2021
But my favorite way to showcase your past successes and your current abilities to the world is by telling a customer’s success story with a case study. Case studies can be some of the most powerful content because they tap into one of the most powerful methods of communicating – storytelling.
Beyond Philosophy
SEPTEMBER 8, 2022
It could be increased market share, improved NPS, or higher customer retention. In this phase, you also need to get the voice of the customer and the voice of the process. We explore the many reasons why customers do what they do—and what you should do about it. – A case study appeared first on CX Consulting.
Totango
MARCH 5, 2021
Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.
ClientSuccess
JANUARY 25, 2021
Here are a few ways to bridge the gap between customer success and marketing to help improve retention and potentially even provide more satisfaction to customers: 1. Case Studies. Your customers should be in the right ‘stage’ for a case study or else they may feel overwhelmed and put-upon.
Beyond Philosophy
DECEMBER 8, 2014
Blogs Customer Experience Employee Experience Customer experience customer experience management Customer Experience Program Customer Management customer research customer retention customer satisfaction customer service Emotional Experience employee engagement'
Totango
APRIL 9, 2019
Customer retention is the lifeblood of any savvy enterprise. It’s the only way to be successful in this customer-centered economy and ensure scalable long-term revenue. To retain customers, companies must make the customer experience better and ensure customers never stop seeing value from their product or service.
ProProfs Chat
JUNE 21, 2019
Do you have a customer retention strategy? Companies focus on customer acquisition strategies, since increasing your customer count is the lifeblood of your business. But, customer acquisition won’t help, if you are unable to retain customers. Understand Customer Retention.
InMoment XI
NOVEMBER 25, 2021
In the world of customer experience, predictive modelling means using data to predict the future needs, wants, and behaviours of your customers and employees. My name is Ton Luijten, and I’m a Customer Success Director for InMoment, as well as the Data Science Lead for the APAC region.
ChurnZero
MAY 5, 2020
As businesses are thrust into uncharted territory, figuring out how to navigate customer retention strategies to minimize churn will determine their survival. For those who were unable to attend or would like a session refresher, below are the top takeaways for crafting your customer retention game plan. .
ijgolding
FEBRUARY 3, 2015
Customer Journeys Customer retention and loyalty CX Strategy Retail Travel changing consumer expectation customer expectation customer experience Debenhams emotional Emotional engagement making life difficult for customers Marriot wi-fi marriott Marriott Hotels'
Confirmit
OCTOBER 18, 2018
What Is Customer Retention? Customer retention refers to an organization’s processes and activities that aim at stopping customers from churning or switching to a competitor. Increasing customer loyalty is a key goal of any business, and contributes greatly towards sustainable growth.
CustomerSuccessBox
DECEMBER 4, 2018
According to studies , the LTV value should be at least 3 times the CAC in order for your company to grow and be sustainable. That means the customer needs to renew their contract more than once. Without a high customer retention rate, a SaaS company will shut down, no matter how great the other metrics are.
Influitive
MARCH 23, 2018
Going where no company has gone before: finding a scalable way to boost customer retention Rosetta Stone, the leading provider of language-learning software, has been helping learners around the world master new languages for more than 25 years.
CSM Magazine
DECEMBER 12, 2023
In a recently published case study, the Genesys Cloud project with ENGIE was delivered two months ahead of the 12-month timeframe, exemplifying Sabio’s expertise in delivering rapid Genesys Cloud deployments. .” Read the full case study.
Bob Hayes
APRIL 29, 2018
Yet businesses are over 2x more likely to focus on acquisition efforts than they are retention efforts. In today’s post, I want to discuss why businesses need to increase their focus on customer retention efforts and why the are imperative to your customer acquisition efforts. Increase Revenue. Improve Marketing.
Bob Hayes
APRIL 29, 2018
Yet businesses are over 2x more likely to focus on acquisition efforts than they are retention efforts. In today’s post, I want to discuss why businesses need to increase their focus on customer retention efforts and why the are imperative to your customer acquisition efforts. Increase Revenue. Improve Marketing.
delighted
OCTOBER 22, 2019
While there are many reasons and methods to measure customer experience (CX), keeping tabs on the perception of your customers via the Net Promoter methodology can be incredibly valuable for benchmarking the health of your business. But first, let’s take a quick look at how NPS is measured.
Beyond Philosophy
OCTOBER 4, 2019
Case Study: RICOH Printers (Canada). I spend a remarkable amount of time complaining about how organizations get things wrong with Customer Experience. Some companies get their Customer Experience right, and we can all learn a lot from their journey. However, not every cause is lost.
SurveySensum
NOVEMBER 24, 2023
Your NPS score helps you gauge your customer loyalty and satisfaction with your product, service, and overall business success. A higher NPS score is associated with increased customer retention and long-term profitability, whereas a low score requires immediate action. But how to achieve this? Let’s find out. What’s Next?
CSM Magazine
JANUARY 30, 2024
Case Studies: Companies That Prioritize Customer Service Pioneers of Customer-Centric Excellence Let’s dive into real-world case studies to illuminate the exceptional commitment of companies that have elevated customer service to an art form. .”
Retently
JUNE 28, 2022
By analysing the NPS feedback and tailoring your approach to specific customer segments you will have a chance to engage not only Promoters, but even Passives and Detractors to some extent. Meaningful loyalty programs not only drive customer retention by showing care towards existing customers.
Blake Morgan
JANUARY 20, 2022
She uses her experience in advertising to help companies create customer-centric brands. On her blog, Denise shares insights and case studies from big brands. . Donna is an author, speaker and customer onboarding strategist. She uses her vast experience to help brands understand customers and personalize the experience.
delighted
APRIL 7, 2020
Find out more about how Patch uses Delighted to improve user flows, refine messaging, and make tough decisions about the product roadmap in this case study. Proactively improve your customer experience. Our expert Customer Concierge team can help you strategize adjustments to your customer experience program.
ChurnZero
JANUARY 26, 2022
Improving Customer Retention and Account Management with the ChurnZero and HubSpot Integration. With a dashboard that shows customer health and the opportunity to automate alerts, teams can improve customer retention rates exponentially. Reducing churn is at the forefront of all marketers’ minds. About the author.
Win the Customer
SEPTEMBER 12, 2023
However, modernizing them with personalized rewards and incentives can take customer loyalty to new heights. Starbucks, for example, uses its mobile app to offer customized rewards based on individual purchase history. This not only boosts customer retention but also fosters a sense of belonging.
Experience Investigators by 360Connext
OCTOBER 17, 2023
Identify Business Outcomes Before presenting the business case for CX efforts, it is important to identify the specific business outcomes that will be impacted by improved customer experience. These outcomes can include increased customer retention, higher customer lifetime value, and improved brand reputation.
Totango
AUGUST 21, 2020
Why Invest in Customer Success? Investing in customer success means investing not just in your customer’s success, but in that of your enterprise. Investing in customer success can: Increase customer retention rates and keep customers engaged. Case Study: Monster. Case Study: Zoom.
SurveySensum
APRIL 1, 2024
Why is Customer Trust Important for Startup Brands? Customer trust is an indispensable asset for startup brands, forming the foundation for customer retention. When customers trust a startup, they are more likely to make repeat purchases and become long-term patrons. Let’s get started!
Seaton CX
JANUARY 4, 2024
When we treat customer support as a cost center rather than an investment in customer retention, we set in motion a long chain of consequences that ends in customer churn and lost revenue. ” The role of support, the authors conclude, isn’t to increase customer loyalty, but rather to mitigate disloyalty.
ShepHyken
MARCH 3, 2019
Here are four short case-studies from four recognizable brands that may give you a few ideas on how to leverage omnichannel. 5 Ways to Improve Customer Retention With Email Marketing by Emil Kristensen. Some companies do this better than others.
NobelBiz
APRIL 30, 2024
Predictive analytics can forecast customer needs, potential churn rates, and other vital metrics, enabling call centers to proactively address issues and optimize customer retention strategies. All the way from onboarding to support to troubleshooting has been great throughout this journey!’
Totango
SEPTEMBER 23, 2021
CSAT calculations total up scores of 4 and 5 to measure what percentage of customers are either satisfied or very satisfied. Research has shown that scores in this range correlate highly with customer retention. For example, you can invite very satisfied customers to post on a software review site such as G2.
NobelBiz
APRIL 30, 2024
Predictive analytics can forecast customer needs, potential churn rates, and other vital metrics, enabling call centers to proactively address issues and optimize customer retention strategies. All the way from onboarding to support to troubleshooting has been great throughout this journey!’
SurveySensum
DECEMBER 15, 2023
Boosting customer retention through targeted improvements: Instead of applying generic solutions, you can address the unique challenges identified in the survey responses, making your retention efforts more effective. Boost Customer Retention With Drop-off Surveys Request a Demo
Confirmit
JANUARY 23, 2020
Check out this quick CX case study video to find out how Confirmit is supporting Wyndham to deliver a program that has delivered a 15% cost saving as a result of improved customer retention. Voice of the Customer Videos. GSK, LexisNexis, Mars Inc.,
Totango
JULY 22, 2022
For example, one track is dedicated to driving engagement, and features several email campaign templates that can be customized to help you share positive customer case studies, win back users that have stopped using your product, or invite customers to digital events like webinars or training sessions. .
COPC
JUNE 27, 2018
And finally, the highlight of the book — dozens and dozens of real-world case studies from companies up and down the revenue spectrum, each illustrating a particular phase of the customer experience. Along with the definitions and case studies, the book is peppered with plenty of thought-provoking research.
ShepHyken
JANUARY 7, 2024
Deloitte Shares Loyalty Trends and Best Practices for 2024 by Alicia Esposito (Retail TouchPoints) To drive customer retention and loyalty, most brands and retailers continue to rely on purchase discounts (77%) and loyalty program points (61%), according to Retail TouchPoints research.
SurveySensum
JANUARY 4, 2024
So, let’s understand how the text analytics feature can help you uncover a treasure trove of information from your NPS surveys with the help of a case study of Text Analytics for a mutual funds company.
Kayako
MAY 11, 2017
Also, look for information related to what your target customers think about your competition. Consult company-specific case studies and product reviews, as well as industry-wide data and statistics collected by third-party companies. Providing case studies and other testimonial content from previous customers.
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