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9 Ways to Personalize Customer Communications with CCM [Infographic]

Ecrion

In 2020, people expect brand interactions to be focused on their needs. Find out how in our infographic covering 9 ways you can personalize customer communications with CCM: Use a Comprehensive CCM solution. Interactive documents can help you improve customer engagement and build personalized communications for your customers.

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Customer Engagement vs Customer Experience [Infographic]

Ecrion

Take a look at the infographic below and find out how! It refers to all the communication between the clients and the company. As you’ve seen in our infographic, customer experience and customer engagement are different, and enhancing each one of them will have excellent results for your business. Better Together.

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Improving Employee Engagement Boosts Customer Experience [Infographic]

Ecrion

No matter the industry, customer satisfaction is deeply connected to greater employee satisfaction. Find out for yourself how improving employee engagement boosts customer experience from the infographic below. By facilitating the communication between tech specialists, the creative team, and management. talk to an expert today.

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Top 10 Marketing Infographics to Smash 2018 (Inspiration for the Visual World)

C3Centricity

One of C3Centricity’s annual traditions is to publish a post which shares the best marketing infographics of the previous twelve months. Interestingly, many marketing infographics that have been shared in the past year are actually about content marketing. The Most Shared Marketing Infographics of 2017.

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Social media content creator: Powering your brand

BirdEye

How do brands collaborate with a social media content creator? On the other hand, social media managers oversee the strategy, planning, and execution of a brand’s social media presence. How do brands collaborate with a social media content creator? Keeping your followers captivated does wonders for your brand awareness.

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3 Most Common CX Metrics Questions (And Their Answers)

InMoment XI

Certain CX metrics are more fitting for specific industries—and even then your brand might not need to use the same metrics as your direct competitors. In our decades of experience helping brands to build programs (and the success frameworks that accompany them), we’ve noticed there are a few common obstacles companies face.

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9 Ways Your Customer Communication Can Increase Referrals

ProProfs Chat

SumAll’s infographic shows just how important it is to get a customer back to make a second purchase. By simply listening and trying to figure out solutions , you allow communication to happen and it further primes customer loyalty which then causes referrals to occur. One of them is to provide good customer service. Be careful though.