Comm100

SEPTEMBER 5, 2014

It can be tempting to try to protect your brand on social media, by pushing away customer complaints or trying to shield your company from criticism. The GiftWorks team responds in a timely manner to a user who missed out on a free webinar they offered. Own Up to the Problem. Have Ears Where You Have Profiles.

Social Media 113

Social Media Tips Customer Service Customer Service Representative 113

ChurnZero

AUGUST 24, 2018

This week we hosted a well-attended webinar on – Customer Success & Finance: Get Aligned! The webinar discussed the process and impact of the renewal from both the Customer Success and Finance point of view. You can now view the webinar on-demand here. Below is a recap of the webinar Q&A. Upcoming Webinar.

Customer Success 61

Customer Success NPS Customer Retention Financial 61

ChurnZero

SEPTEMBER 7, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. And there you have it – the makings of a stellar Customer Success Manager job description.

Customer Success 45

Customer Success Management NPS Tips 45

SmartMessage Blog

JUNE 1, 2023

The fact that there is an uninterrupted and holistic communication flow in all marketing activities and the progress of the activities in the relevant line directly affects the prestige and reliability of the brand. We can summarize marketing communication as the communication process that brands use to market their products or services.

Communication 40

Communication Marketing How To Multi-Channel 40

Wootric CX Blog

SEPTEMBER 17, 2020

Whether you’re showing customers how to record a webinar or helping them find the right furniture for their home, the same fundamental principles apply. Strong brand values. This also needs to inform the general values of your brand. You must also attend to their needs and concerns.

Customer Experience 71

Customer Experience Leadership Course Consumers 71

ChurnZero

AUGUST 31, 2018

Upcoming Webinar. In this webinar, you’ll discover a way to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing support costs: Customer Education. Customer Education: The Secret to Scale in Customer Success. Tuesday, September 25, 2018.

Net Promoter Score 45

Net Promoter Score Effort Score Customer Success Training 45

SmartMessage Blog

DECEMBER 20, 2019

Choosing automation will depend on the size of the business, scope of the brand and skills of the tool. This directly strengthens the quality of the company, prestige and brand value, and affects sales. Brand, company, product or website may leave a mark on the customer’s mind. 7 Valid Reasons To Use Marketing Automation.

Marketing 40

Marketing Social Media Advertising Sales 40

Qualtrics

APRIL 2, 2020

We’re highlighting some of the leading examples of brands adapting to the situation by providing experiences that make a difference to their customers and employees at this time. . How you live up to your brand values right now, both internally and externally, will have a lasting impact on your company.

Customer Confidence 40

Customer Confidence Healthcare Travel Transportation 40

SmartKarrot

APRIL 7, 2022

The reasons could be many bad product-market fit , losses in sales, competitor pricing, brand value, or lack of customer service success. To manage a brand is tough, but to revive a failed brand is even tougher. You need to do a brand check and evaluate how the brand performed earlier to improve.

Omni-Channel 10

Omni-Channel Social Media Customer Centricity Brand Values 10

BirdEye

MARCH 29, 2024

Introduce your brand Instagram Stories is an ideal channel to post content that can incite engagement and humanize your brand for the audience. And a brand introduction on Instagram stories can definitely do that. Reshare UGC content User-generated content lends authenticity to your brand and helps you gain customer trust.

Social Media 109

Social Media Video Guidelines Feedback 109

BirdEye

MARCH 11, 2024

How to create a memorable hashtag strategy for your brand? Hashtags can be general, related to broader topics or industries (#fashion, #tech), or specific to a particular brand or campaign (#ShareACoke). During events and promotions When participating in or discussing events, conferences, or webinars, use the event-specific hashtag.

Social Media 72

Social Media Trends Analytics Connections 72

BirdEye

DECEMBER 8, 2023

It is important because it: Enhances local brand visibility effectively. Leverage social media platforms Social media management builds brand awareness and customer loyalty. This can increase brand recognition, customer retention, and business growth. Doing this creates a strong visual local branding.

Tips 59

Tips Strategy Marketing Social Media 59

Stella Connect

JANUARY 4, 2022

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. Use your coaching and 1:1 time to really show your appreciation for the hard work your agents do every day to represent the brand. Align customer service training with brand values and goals.

Customer Service Training 97

Customer Service Training Training Tips Customer Service 97

SurveySparrow

JUNE 26, 2019

The fact that a customer’s feedback was taken seriously, and actions are taken based on it builds better credibility for the brand. How to get feedback from customers: Customers value their time and are not always happy to fill out the questions about your business.

Feedback 60

Feedback Survey Touchpoint Brands 60

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep your coaching session simple.

Customer Service Training 62

Customer Service Training Training Tips Customer Service 62

ChurnZero

SEPTEMBER 28, 2018

Earlier this week we hosted a well-attended webinar on – Customer Education: The Secret to Scale in Customer Success. . In this webinar we learned how to scale your Customer Success efforts and sustain Customer Lifetime Value while increasing brand value and decreasing Support costs through Customer Education. .

Customer Success 40

Customer Success Training Customers e-support 40

Experience Matters

OCTOBER 14, 2014

As part of Customer Experience Day , I interviewed Mercedes-Benz USA (MBUSA) CEO Steve Cannon on a CXPA.org webinar called Customer Experience from the C-Suite. One of the highlights of the webinar was when Cannon said that “ customer experience is the new marketing ” and is critical for fulfilling MBUSA’s brand promise, The Best or Nothing.

Net Promoter Score 279

Net Promoter Score Employee Engagement Leadership B2B 279

Stella Connect

APRIL 17, 2018

You’re determined to build a team of brand experts who can connect with customers, resolve issues, and drive sales with ease. During the session, it’s fine to remind agents of brand guidelines. Show your appreciation for the hard work your agents do every day to represent the brand. Keep it simple. Put things in context.

Customer Service Training 40

Customer Service Training Training Tips Customer Service 40

Qualtrics

SEPTEMBER 11, 2019

Webinar: (Kick)Starting a CX Program. It’s important to communicate and embrace a consistent set of brand values,” Aimee says. Those brand values are the heart of your customer experience strategy. Brand values define as an organization how you want to treat your customers. Watch the Webinar.

Customer Centricity 38

Customer Centricity Culture Effort Score Brand Values 38

CustomerSuccessBox

NOVEMBER 24, 2021

People pay for the value they receive. If they continue to receive value, they’ll continue the relationship with your brand. Every company irrespective of its industry lays emphasis on delivering value to its customers. This is done to create customer value and, as a result, brand value.

ROI 52

ROI Poor Customer Service Social Media Net Promoter Score 52